Transcript concept_on_trust_justice__ethics

Trust, Justice,
and Ethics
Copyright © 2015 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.
Class Agenda
• Trust defined
• Types of trust
• Using justice to gauge trust
• Using ethics to gauge trust
• How important is trust?
• Best practices
7-2
7-3
Trust Defined
• The
willingness to be vulnerable to an
authority based on positive expectations
about the authority’s actions and
intentions
๏ Trust = willing to be vulnerable
๏ Risk = actually becoming vulnerable
7-4
Trust
Drivers
7-5
Disposition-Based Trust
• Trust
Propensity
๏ A general expectation that the words,
promises, and statements of individuals
and groups can be relied upon
๏ Which is more damaging in organizational
life: being too trusting or being too
suspicious?
7-6
Cognition-Based Trust
• Trustworthiness
๏ The characteristics of a trustee that
inspire trust
๏ Ability
๏ Benevolence
๏ Integrity
๏ Which are most important with subordinates? With
supervisors?
7-7
AffectBased
Trust
7-8
Justice
• Trustworthiness
can sometimes be
difficult to judge, especially early in
work relationships
• Justice-relevant
acts can serve as
behavioral evidence of trustworthiness
๏ Distributive justice
๏ Procedural justice
๏ Interpersonal justice
๏ Informational justice
7-9
Distributive and Procedural
Justice
7-10
Distributive and Procedural
Justice
7-11
Interpersonal & Informational
Justice
7-12
Interpersonal & Informational
Justice
7-13
Ethics
• The
degree to which the behaviors of an
authority are in accordance with
generally accepted moral norms
๏ Unethical behavior
๏ “Merely ethical” behavior
๏ “Especially ethical” behavior
7-14
Ethics
• Exercise
๏ Read the scenario on the next
four slides
๏ Come up with three ideas for
reducing theft in this grocery
store
7-15
The Four
Component
Model
7-16
Ethics
• Can
companies benefit from
having better moral awareness
and moral judgment, even if
their costs rise as a result?
How?
7-17
7-18
How Important is Trust?
7-19
Application
• Corporate
Social Responsibility
๏ Legal component
๏ Ethical component
๏ Social component
7-20
Best Practices: Nike
In 1998, brand
evoked slave
wages, forced
overtime, abuse
Pays auditors
to inspect
plants and
provide letter
grades
Now posts names
and locations
of all 700
factories on
the Web
Helps to
convert
factories to
more modern
technologies
Working to make
shoes more
environmentally
sustainable
Now limiting
last-minute
design
adjustments
that strain the
system
7-21