Transcript Trust, Justice, and Ethics

Trust, Justice,
and Ethics
Chapter 7
McGraw-Hill/Irwin
Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.
7-2
Trust Defined
•
The willingness to be vulnerable to an authority based
on positive expectations about the authority’s actions
and intentions
๏ Trust = willing to be vulnerable
๏ Risk = actually becoming vulnerable
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Trust
Drivers
7-4
Disposition-Based Trust
•
Trust Propensity
๏ A general expectation that the words, promises, and
statements of individuals and groups can be relied upon
๏ Which is more damaging in organizational life: being too
trusting or being too suspicious?
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AffectBased Trust
7-6
Justice
•
•
Trustworthiness can sometimes be difficult to judge,
especially early in work relationships
Justice-relevant acts can serve as behavioral evidence
of trustworthiness
๏ Distributive justice
๏ Procedural justice
๏ Interpersonal justice
๏ Informational justice
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Distributive and Procedural Justice
7-8
Distributive and Procedural Justice
7-9
Interpersonal & Informational
Justice
7-10
Interpersonal & Informational
Justice
7-11
Ethics
•
The degree to which the behaviors of an authority are in
accordance with generally accepted moral norms
๏ Unethical behavior
๏ “Merely ethical” behavior
๏ “Especially ethical” behavior
7-12
The Four
Component
Model
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How Important is Trust?
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