Transcript proprietary - TABLETmedia, Inc

TABLETmedia, Inc.
Alessandro Gatti
TABLETmedia, Inc.
3035 Scott Street
San Francisco, CA 94123
+1 (415) 567-8100 x202
[email protected]
Since 2001 a leader in mobile
communications for vertical
industries
7/18/2014
TABLETmedia
Some successful channel partners
• 13-years track record
• Working with 600+ channel partners
• 850+ MOTOTRBO deployments
PROPRIETARY
• Top markets (not in order):
• Hospitality
• Manufacturing / Warehousing
• Education / Transportation
• Chemical / Energy Plants
• Public Utilities
• Health care
TABLETmedia
MOTOTRBO™ product line
Task-specific solutions
 text@trbo™: text/email gateway middleware
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Single slot, single line, no options board, phone patch on steroids with recording
eztracker@trbo™: entry level fleet tracking and messaging
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Enabler of hospitality and other messaging applications
phone@trbo™: telephone interconnect
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Simplest, lightest and most affordable enabler for hospitality and other applications
text@trboPlus™: text/email gateway middleware for Connect Plus
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Windows 8!
Simplest, lightest and most affordable GPS tracking, text messaging and logging
webtracker@trbo: cloud-based AVL tracking
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Advanced GPS system for any network
For everything else…
 iTalkie™ solution: dispatch and interoperability
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Scalable MOTOTRBO™ distributed dispatch for voice, text, AVL, and other services
Converge radios, phones, SCADA, PCs and mobile computers (e.g. Motorola/Symbol)
Secure and top of the line low latency HD audio
PROPRIETARY
TABLETmedia
Work Order Management middleware
PROPRIETARY
TABLETmedia
text@trbo™
MOTOTRBO™ email middleware
 Features:
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Recommended by hospitality applications (HotSOS, Guestware, StarGuest,
Servidyne, SynergyMMS, IBM Maximo, hotelSystemPro, Angus,
HotelExpert): service JW Marriott, Hilton, Omni, Starwood (St. Regis, W,
Westin, …), Hyatt, Intercontinental, Sheraton, DoubleTree, etc.
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SMTP / DNS for inbound and POP3 client / SMTP server for outbound
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Presence-based store and forward queuing
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Delivery failure notification emails
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Status and messages logging
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Support up to 24 channels
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Radio zero config: subscriber and control station self-detection
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Fault tolerant with software watchdog
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Compatible with Exchange 2010 and email services (e.g. Google Apps)
Competitive advantages:
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Truly simple: only configure mailbox and enter email addresses
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Affordable: a fraction of any competitive solution
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Optional: pre-configured turnkey system
PROPRIETARY
NAI
wireline
interface
Direct
Link to
HotSOS
Runs as
a service
Supports
mixed mode
XPR / SL
TABLETmedia
text@trbo™Plus
ConnectPlus email middleware
 Features:
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Recommended by hospitality applications (HotSOS, Guestware, StarGuest,
Servidyne, SynergyMMS, IBM Maximo, hotelSystemPro, Anus, HotelExpert):
service JW Mariott, Hilton, Omni, Starwood (St. Regis, W, Westin, …),
Hyatt, Intercontinental, Sheraton, DoubleTree, etc.
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SMTP / DNS for inbound and POP3 client / SMTP server for outbound
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Presence-based store and forward queuing
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Delivery failure notification emails
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Status and messages logging
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ConnectPlus ranges: exclusive or defined
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100% IP-based – direct connection to XRC9000
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Fault tolerant with software watchdog
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Compatible with email services (e.g. Google Apps, GoDaddy, etc.)
Runs as
a service
Simple setup:
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mailbox, app compatibility, whitelist and XRC9000 address
Direct
link to
HotSOS
PROPRIETARY
TABLETmedia
phone@trbo™: benefits
Technical: better than an analog phone patch:
 Supports MOTOTRBO™ digital features
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Multiple ways to handle calls
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Private calls and AllCall; Transmit Interrupt
DTMF hot-keypad + easier and more flexible text-based dialing
Robust interface via USB signaling, text messaging and presence (ARS)
Great quality and low delay voice quality
Incoming: direct patch, manually switched (overdial) and auto-patch
Outbound: pre-defined button, address book via contacts and hot keypad
Does not require an option board, entitlement ID or a patch
Expandable with email gateway, alerts (fire alarms), dispatch consoles
Commercial:
 Migrate analog customers to digital
 More value: one solution for multiple uses (e.g. hospitality, alerts)
 Expandable: future-proof
PROPRIETARY
TABLETmedia
phone@trbo™: other features
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Audio notifications:
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Incoming call blocking to free airtime and phone line
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Call back with by simply replying to the message
Emergency call support (can couple with man-down)
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Select allowed talkgroup or allow call only if radio is online (ARS-based)
Incoming call text message has pre-formatted caller-ID in subject field
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Programmable voice menu (“dial 21 for security, 25 for maintenance, 159 for Supervisor…”)
“call disconnected” played to radio upon hangup
“inbound call waiting” played to radios (e.g. non-LCD) before answer
Additional notification tones
Dial pre-defined number; on answer play pre-defined (looping) message
Email alert (requires email module)
Phone call recording/logging
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Stereo WAV file
PROPRIETARY
TABLETmedia
iTalkie/RG™: room for expansion
Automated text alert notifications
- Customizable SCADA plug-ins
- TAP/COMP2 over serial/network
- route to any destination
Examples:
- Nursecall
- Manufacturing equipment / PLC
iTalkie™ dispatch console and thin clients:
- Serverless architecture: optimized to reduce network load
- private and group calls + text
- 1:1 full-duplex voice intercom
- remote radio kill / dekey / monitor, etc.
4 walls
- GPS / AVL
(LAN + WLAN)
phone@trbo™ radio gateway
gateway:(aka iTalkie/RG):
• Phone interconnect
• Text alert notifications
• Text email gateway
• Voice and text to/from mobile radios and PCs
• GPS (optional revert channels)
• Calls and text recording + logging
RF network
Email gateway
- SMTP/POP3, message queue, etc.
Examples:
- alerts from fire alarms
- reach cellphones via SMS
- emergency or dispatch
- Work order management (hospitality)
Corporate PBX interconnect
- half-duplex: 1 line, 1 channel
- group and private calls
Internet
email
PROPRIETARY
iTalkie™/PA gateway:
Send a call to PA system
Examples:
- pre-programmed 911 radio button
- night security guard
TABLETmedia
iTalkie™ solution: overview
What can I do with iTalkie™?
Bridge users
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2-way radios
Dispatchers
PC users
Mobile computers (WiFi)
Telephone
Enable services
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dispatch voice calls: half-duplex + full-duplex [mobile/fixed computers]
dispatch text messages
GPS-based radio assets location: track, record and playback
Half-duplex phone interconnect
Email gateway / SCADA / text alerts support
Log (record) voice calls and text messages
What is it?
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Software solution that runs on PCs and mobile computers
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iTalkie™/RG radio gateway runs on a PC connected to a MOTOTRBO™ radio
iTalkie™/DS dispatch console runs on a Windows PC (or touch tablet)
Cross-platform iTalkie™ clients for Windows Mobile, WinCE and XP / 7 / 8
iTalkie/MT remote messaging client runs on PC (e.g. tablet)
iTalkie™/PA gateway to analog overhead paging system runs on a PC
Benefits
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Make MOTOTRBO radios part of a solution
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Scalable serverless architecture optimized for WLANs
Seamless bottom-up growth path to more features
Affordable
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PROPRIETARY
TABLETmedia
iTalkie™: common features
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Serverless architecture
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Top of the line audio experience
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Low-latency: key up in a fraction of a second, not seconds
HD quality: 16KHz sampling (vs. 8KHz or 11KHz)
DSP: error concealment, noise reduction, AGC, etc.
Lowest IP network load
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Zero setup with no static IP addresses
All components are self-discovered
Built-in reliability: no single point of failure
Optimized for WiFi LANs: works when VoIP doesn’t
2.3KB/s/call (for any # endpoints) + protocol optimization
Unicast + multicast (easiest to deploy and NAT-friendliest)
Secure communications
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128-bit encryption between all components
PROPRIETARY
TABLETmedia
iTalkie™/RG: advanced radio gateway
Multifunctional gateway between MOTOTRBO radios and IP services
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Supports one voice and up to two data revert control stations
Standalone capabilities
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HD call recording (16KHz, 16 bit)
SCADA text messaging (RS-232, TCP) in TAP, COMP2 formats
Email gateway: hospitality (HotSOS, Starguest, etc.) apps compliant (*)
Powerful programmable text routing (e.g. one input multiple outputs)
GPS export to webtracker@trbo, CES Wireless PowerTRACK-3 and Transloc
Telephone interconnect (see phone@trbo) (*)
Emergency notifications to email, telephone and dispatch
Distributed capabilities
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Voice + data gateway for iTalkie/DS console and iTalkie/PC thin client
Share emails with multiple gateways
Advanced call routing and filtering
Pre-defined cross patching
(*): optional module – requires special software code to unlock function
PROPRIETARY
TABLETmedia
iTalkie™: distributed email
LAN (local)
LAN (remote)
email server
WAN
(internet)
iTalkie/RG
w/ email gateway
iTalkie/RG
iTalkie/RG
w/ (optional)
phone interconnect
iTalkie/RG
Incoming:
• inbound email is broadcast to all gateways as a text message
• gateways receive the text and place it on a queue for forwarding to the subscriber
• when the subscriber acknowledges receipt of the text, the gateway notifies all other gateways
• upon receipt notification the other remove the text from the queue
Outbound:
• when a gateway receives a text it broadcasts it
• the gateway with the email gateway receives the text and forwards it as an email
PROPRIETARY
TABLETmedia
iTalkie™/DS: voice
• ARS-based active presence
• Voice:
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Private and group calls
Full-duplex (intercom) IP calls
All-call and All-text (system-wide)
Last call replay
Caller-ID interactive history
Select/unselect and cross-mute
Multi-talkgroup per control station
• Phone:
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Dial, answer (ignore) calls
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Address book
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Patch (transfer) group/private
To make a call:
Select ’n’ hold
Or:
For selected items
F3 = private calls
F4 = group calls (global)
(also L+R footswitch)
PROPRIETARY
Groups notation:
Green = selected
Red = transmitting/receiving
[..] = cross-muted
TABLETmedia
iTalkie™/DS: GPS and admin
• GPS-based radio location:
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Maps:
• OpenStreetMaps
• Google Earth
• webtracker@trbo
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Maps window:
• Integrated in app
• Separate window
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Immediate location fix
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Center on selected subscriber
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Up to 254 different icons
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Emergency center and flash
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Logging and playback (CVS)
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Maps exportable to web server
• Administrative options
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limit operator interaction
PROPRIETARY
TABLETmedia
iTalkie™/DS: text, emergency, rem ctrl
• Text:
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Private, group and AllText
Caller-ID interactive history
Reply
Forward to online SUs
• Remote radio control:
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Monitor
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Check
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Disable
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Alert
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Dekey
• Emergency:
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display / text / alert sound
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map focuses on flashing icon
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Signal external horns/lights
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Email alert (*)
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Phone call (*)
• Gateway (control station) control:
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Radio activity indication
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Channel change
PROPRIETARY
TABLETmedia
iTalkie™ client: PTT, P2P VoIP, text
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Target users:
 Manufacturing, warehousing, transportation, education
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Features:
 Zero-setup serverless and real-time calls
 Group/private calls and text, presence-driven phone calling
 Secure (encrypted)
 Minimal WLAN network load: works when VoIP doesn’t
 Cross platform: PCs and over 70 mobile computers
 HD audio quality
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Benefits:
 Simple to use dispatch
PROPRIETARY
TABLETmedia
iTalkie™/MT: remote messaging terminal
• Remote messaging client
• Bi-directional text
• Pre-defined messages for status updates
• Customizable UI and operation
• Report back from RS232, USB (fuel, battery, oil, etc.)
• iTalkie™/RG
• eztracker@trbo
• text@trbo
MOTOTRBO
network
Dispatch/server equipment
(example)
Vehicle equipment
PROPRIETARY
TABLETmedia
iTalkie™: the complete solution
mobile client
dispatch console
PC client
dispatch console
LAN (local)
dispatch console
WAN
(internet)
PBX
radio gateway
• unlimited gateways
• unlimited positions
• multi-site
LAN (remote)
email server
radio gateway
radio gateways
Alert notifications
(e.g. SCADA, fire)
PROPRIETARY
webtracker@trbo
cloud-based AVL
Mobile Data Terminal
TABLETmedia
eztracker@trbo™: simplest AVL + text
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Answers 2 basic questions:
 Where are my radios now and where have they been?
 Can I text and receive status updates?
AVL and text messaging w/ reply and forward
Basic breadcrumbing, OpenStreetMaps, logging
Single dispatcher position
Direct radio interface, no dedicated radio or servers
Supports simplex, conventional, Cap+ and Enhanced GPS
GREAT DEMO TOOL
MOTOTRBO™
digital network
USB programming
cable
Base station
(e.g. XPR 4350)
eztracker@trbo™ fleet tracking
on end-customer MS-Windows PC
PROPRIETARY
NAI
wireline
interface
TABLETmedia
eztracker@trbo™: screenshot
PROPRIETARY
TABLETmedia
webtracker@trbo™
webtracker@trbo™ is a unique class of AVL solutions for MOTOTRBO
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100% cloud based
 All functions are accessed from any browser over the internet
 Built on open standards: very reliable and fast (Linux, Java, etc.)
 Very simple to deploy
 Reliable: 99.997% uptime in 3 years!
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Flexible
 Multi-customer, multi-user logins
 Very comprehensive set of features
 Simultaneously support any MOTOTRBO radio technology
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Affordable and simple business model with no upfront commitment
Ideal for any operator and carrier
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“I have been waiting for years for this application”
PROPRIETARY
TABLETmedia
webtracker@trbo™: some differentiators
User management: within each account:
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setup radios and assign them to one or more groups
Create account users and finely define access rights for map views, reporting,
administration, rules, etc. Ex: school parents only see group maps
Extensive reporting
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Trip reports with stop length, estimated odometer miles, etc.
Geozone and excessive speed reports
With 3rd party h/w: trailer attach/detach, fuel consumption, ignition, etc.
Export data (HTML, CSV, XLS, XML, email)
Custom reports
Alert rules notifications
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Fully programmable for email, browser and pushpins
Ex: radio exits a geocorridor on Tuesdays between 2pm and 4 pm or report
trucks needs a tire change every 5,000 miles
Unlimited Geozones (circle, polygon) and Geocorridors
PROPRIETARY
TABLETmedia
webtracker@trbo: web-based AVL
• True cloud server technology
• Group or radio views
• History w/ animated breadcrumbing
• Geofencing, geocorridors, …
• Extensive reporting
• Alerts (email, icons, etc.)
• OpenStreetMaps and Google Maps
• Reverse geocoding
• Multiple accounts (e.g. customers)
• Users, groups, device mgnt
• Hosted
Gateway options:
• iTalkie/RG (conv, IPSC, Cap+, LCP)
• text@trboPlus (Conn+ w/ email)
• Single PC gateway + server or
• Multiple + remote gateways
Works with multiple
simultaneous networks!
PROPRIETARY
TABLETmedia
iTalkie and Tyler’s Versatrans
• Very popular Student Transportation Management Solution
• Routing, student tracking, etc.
• Opportunity: replace cellular modem with MOTOTRBO radios
• iTalkie™/RG used to export MOTOTRBO™ GPS
• Multiple and/or remote radio gateways support
• Support control stations and wireline interface (NAI/data)
iTalkie™/RG
radio gateway(s)
• Simplex,
• Conventional,
• IP Site Connect
• Capacity Plus
• LCP
• Connect Plus (TBD)
http://www.transloc.com
PROPRIETARY
TABLETmedia
iTalkie and Transloc
• Pioneer of cloud-based mass transit solution
• Real-time route information and arrival prediction
• Android, iPhone and Blackberry smartphone apps (also SMS)
• Extensive ROI-aimed reporting
• iTalkie™/RG used to export MOTOTRBO™ GPS
• Multiple and/or remote radio gateways support
iTalkie™/RG
radio gateway(s)
• Simplex,
• Conventional,
• IP Site Connect
• Capacity Plus
• LCP
• Connect Plus (TBD)
http://www.transloc.com
PROPRIETARY
• Yale University
• Harvard University
• Princeton University
• Durham Area Transit
• NC State University
• SCAD, Atlanta/Savannah
• Triangle Transit, SC
• Chapel Hill Transit
• Gap (corporate shuttle)
TABLETmedia
Support, support, support!
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Sales support (phone, email, webinar):
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Technical support (phone, email, Skype, Teamviewer / LogMeIn):
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Per-opportunity detailed quotes plus initial system analysis / recommendation
Joint remote customer phone calls / meetings (IT, management, etc.)
Assistance with RFIs / RFPs / RFQs
Prices disclosed to dealers only – no SRP
Fast turnaround time: typically intra-day, often immediate
Remote configuration assistance
Professional services (e.g. customizations) available
Training:
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Sales training via webinars
Fully-featured dealer demos
Hands-on remote technical training lab
PROPRIETARY
TABLETmedia
Best practices
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It’s all about the pre-sale!
Think of data upfront: later on requires re-programming of all subscribers + new equipment
Detail all components of the entire system – when in doubt call for questions!!!
Data has lots of value but needs more TLC: high system load = more busies
Control stations:
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Data only use XPR4350 low power (1-2W)
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Voice + data use XPR4550 low power (1-2W)
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Use magmount / external antennas
When using customer PCs recommend new / clean PCs – avoid possible conflicts
When using email avoid using customer’s Exchange servers: Google Apps/GoDaddy
Suggest Capacity Plus whenever possible – use conventional with caution
New 3rd party app? We’ll support it, typically at no cost, but get technical contact
PROPRIETARY
TABLETmedia
Solutions by vertical markets
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Hospitality
Education
Manufacturing / Warehousing / Distribution
Health Care
Public Utility / Government
Transportation / Services
Note:
 800 successful deployments analyzed
 Limited visibility over customer operations
 Limited to available products
PROPRIETARY
TABLETmedia
Hospitality
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Hotel
Extended (large/spread
out) resorts / parks
Convention centers
Airports
Commercial properties
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Messaging: text@trbo
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Phone interconnect: phone@trbo
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Security, maintenance, reception, etc.
Group wise, individual, emergency
Dispatch (also GPS): iTalkie solution
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PROPRIETARY
Guest management (tickets)
Alerts (fire, door open, etc).
Contact and track personnel
TABLETmedia
Hospitality: e.g. Hotel
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Guest management:
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HotSOS
= high end properties
SynergyMMS
= Hilton, Omni
Guestware
= Marriott, high end properties
Starguest
= Starwood (Sheraton, W, Element, St. Regis, Ritz Carlton…)
HotelSystemsPro= Holiday Inn, Doubletree, etc.
HotelExpert
= Starwood, Hilton, etc.
Angus Anywhere= Building management
Maintenance connection= Building management
 Research the web
 Contact IT to find out guest mgmnt system, and drive sale for 2 in 1 device
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Contact personnel by phone
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Security, banquet, reception
Group wise or individual radios
Fire alerts
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Text to radios
PROPRIETARY
TABLETmedia
Education
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School district
College Campus
University
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Vehicle tracking: eztracker@trbo
(webtracker@trbo, 3rd party)
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Dispatch (with GPS): iTalkie solution
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Security (emergency!!!!)
Callboxes
Email: text@trbo
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PROPRIETARY
Contact and track personnel
Security, maintenance
Phone interconnect: phone@trbo
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Track school buses / shuttles
Different requirement levels (budget!)
Work order management (proprietary)
Alerts (fire, door open, flood, etc)
TABLETmedia
Manufacturing / warehouse/disty
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Plants (chemical,
processing,
manufacturing)
Warehouses
Distribution centers
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Messaging : text@trbo
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Phone interconnect: phone@trbo
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Group wise, individual, emergency
Simple dispatch + interoperability: iTalkie
solution
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PROPRIETARY
Alerts (fire, equipment needing attention, etc)
Text dispatch from smartphone / PC
Radio sharing from multiple PCs (thin client)
Recording
SCADA interfaces (pager message to radios)
Man down notification (phone, email)
TABLETmedia
HealthCare
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Hospitals
Nursing homes
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Dispatch + interoperability: iTalkie
solution
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PROPRIETARY
Voice + text dispatch
Recording
Nursecall (TAP/COMP2) interfaces (pager
message to radios)
TABLETmedia
Oil / PUs / Government
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Energy
Oil
Water district
Telephone companies
Non-safety gov. agencies
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Messaging : text@trbo
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Phone interconnect: phone@trbo
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Reach user in rural areas
Refineries cannot use cellphones
Group wise, individual, emergency
Vehicle tracking: eztracker@trbo
(webtracker@trbo)
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PROPRIETARY
Alerts (equipment, weather, etc)
Text dispatch from smartphone / PC
Track immediate personnel location (limited
GPS)
TABLETmedia
Transportation / Services
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Municipal transit
Port Authority
Shipping (e.g. Fedex)
Taxi
Towing
Construction
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Vehicle tracking: eztracker@trbo
(webtracker@trbo, 3rd party)
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Dispatch (with GPS): iTalkie solution
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Contact and track personnel
Security, maintenance
Messaging : text@trbo
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PROPRIETARY
Track buses / shuttles / trucks
Different requirement levels (budget!)
Work order management
Text dispatch from smartphone / PC
TABLETmedia
Typical applications
Hospitality
Education
Manufacturing
Health Care
Public Utilities
Transportation
(hotels, resorts,
conv. centers,
commercial
buildings)
(campuses,
school districts)
(warehouses,
plants, distribution
centers)
(hospital,
nursing homes)
(energy, oil, water
districts, non public
safety government)
(services, port
authorities, shipping,
transit, taxi/tow,
construction)
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Work tickets
Alerts
eztracker@trbo
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webtracker@trbo
text@trbo
text@trboPlus
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Dispatch
Alerts
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Dispatch
Simple AVL
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Simple AVL
Messaging
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Simple AVL
Messaging
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Full AVL
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Full AVL
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Full AVL
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Security
Callboxes
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Dispatch (rural)
No cell (refineries)
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Dispatch
Emergency
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Monitor alerts
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Simple dispatch
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Voice/text
Simple AVL
Remote messaging
Dispatch
Alerts
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Dispatch
Emergency
iTalkie: SCADA,
log
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Machinery alerts
iTalkie: thin
clients
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Simple dispatch
phone@trbo
iTalkie: dispatch,
mixed
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Guest mgmt
Alerts
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PROPRIETARY
Security
Guest svcs
Voice/text
Simple AVL
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Voice/text
Simple AVL
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Nursecall
Voice/text
Simple AVL
TABLETmedia
Summary
One-stop-shop for MOTOTRBO apps
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iTalkie solution:
true Swiss-army knife for any vertical
text@trbo:
battle-tested email gateway middleware
eztracker@trbo:
get more customers to benefit from MOTOTRBO
phone@trbo™:
simple, powerful, affordable phone interconnect
webtracker@trbo™: advanced cloud-based GPS
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Turnkey system to ease deployments
Custom development
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Support, support, support !!!
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PROPRIETARY
TABLETmedia
END
Backup!!!!
PROPRIETARY