Transcript phone@trbo™: Connect+

Connect Plus
Applications
June 2015
Alessandro Gatti | President
TABLETmedia, Inc.
[email protected]
+1 (415) 567-8100
Company
• Founded in 2001, headquartered in Silicon Valley
• Founders background on pioneering compression and
modem technology for mass-volume applications
• OEM and telecom sales initially, currently 1,000
successful 2-way radio deployments
• Motorola MOTOTRBO Application Provider since 2008
• Focus:
• Software to enhance the productivity of 2-way radios for
operations-critical, high value-add, scalable solutions
• Quality to keep overhead low and prices competitive
• Small sales team, strong engineering, excellent pre- and
post- sales support.
We are here to support you!
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Connect Plus Products
text@trboPlus
phone@trbo
webtracker@trbo
• Email gateway
• All major hospitality
apps. HotSOS APIs
• User-based sign-in
• GPS Export
• 1-line, 1-CS, telephone
interconnect
• Multiple dialing in/out
options
• Email (opt) + RS232
• Highly configurable,
full-featured AVL
• Cloud service: any
device, anytime
• Email: tickets/alerts
• From $24/SU/year
iTalkie
• Dispatch + interop
• Voice, text, GPS, email, tickets,
alerts/alarms, phone, RS232, …
• Unlimited scalability
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Voice/data gateway
Thin client
Dispatch console
PA gateway
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text@trbo™Plus
ConnectPlus email + GPS middleware
 Features:
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Hospitality applications, work order management, alert notifications, generic
messaging
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Exports raw GPS data to webtracker@trbo, Versatrans, Transloc, etc.
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SMTP / DNS for inbound and POP3 client / SMTP server for outbound
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Compatible with email services (e.g. Google Apps, Exchange, etc.)
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Presence-based store and forward queuing
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Delivery failure notification emails
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Status and messages logging
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Programmable ConnectPlus monitoring ranges
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100% IP-based – direct connection to XRC9000
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Fault tolerant with software watchdog
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Runs as a Windows service
User sign-in (proprietary feature)
Scope: tickets, alert messages, etc.
Current way:
New way:
Emails are directed to radio IDs
Emails are directed to user IDs
Employee assigned same radio
every shift
Pool devices: employee picks up any
radio off the rack and signs in with user
ID (a number)
When the radio is lost or breaks:
• Replace ASAP with radio
reprogrammed with same ID
• Lost productivity + major hassle
When the radio is lost or breaks:
• Use any other radio and sign in again
• Manual sign out or just turn radio off
• No productivity loss, no rush!
• Same process of any smartphone app – IT loves it
• Works with any application. Uses 2nd gen radios sign-in capability (also 1st gen)
• Opportunity to sell spares without the inconvenience of rushed replacement
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t@t+: flat LAN
XRC9x000
controller
MOTOTRBO
repeaters
GATEWAY WITH ONE
NETWORK ADAPTER
COMPANY LAN
INTERNET
t@t+: private LAN
XRC9x000
controller
MOTOTRBO
repeaters
CONN+ PRIVATE LAN
NIC# 1: Conn+ private LAN
MULTI-HOMED
GATEWAY WITH 2
NETWORK ADAPTERS
NIC# 2: Company LAN w/ Internet access
COMPANY LAN
INTERNET
phone@trbo
Benefits:
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Interoperability with outside world
Alternative to smartphone apps
Analog to digital migration
• One gateway for multiple uses
(e.g. hospitality + alerts)
• Expandable: email, alerts,
dispatch, record
Better than an analog patch: extensive use of MOTOTRBO™ digital features
• Private calls and AllCall; Transmit Interrupt
• Multiple ways to handle calls
• Delayed answer
• Incoming: direct patch, manually switched (overdial) and auto-patch
• Outbound: pre-defined button, address book via contacts and hot keypad
• Friendlier text-based ringing and dialing + DTMF hot-keypad
• Voice notifications: greetings, ringing, call disconnected,…
• Incoming call presence-based filtering to free airtime and phone line
• Emergency AllCall + dial out
Does not require OBs, repeater entitlement IDs or a patch
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phone@trbo™: Connect+
Call treatments
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Inbound: direct patch, IVR, SIP trunk
Outbound: button dial, contacts as address book, text
Selected features:
• Delayed answer, manual answer, call transfer
• Site-wide AllCall + AllText
• Switch control station channel
Major differences with non-Conn+ phone@trbo
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Voice path via control station
Data path (presence, messaging) via XRC controller
No DTMF tones to dial out, transfer and hangup
No Transmit Interrupt
Voice delay phone to radio: from 200ms to 850ms
Program all talkgroups as channels in CS
PROPRIETARY
phone@trbo™: Connect+
Phone system
(Analog
(IP-based
trunk
PBX)
PBX)
XRC 9000
Connect Plus
network
LAN
Data path
Voice path
Network cable
Custom USB cable
Analog FXO gateway adapter
(e.g. Cisco/Linksys SPA3102)
phone@trbo™
phone interconnect
PROPRIETARY
iTalkie/RG: true Swiss army knife
Standalone
• HD call recording
• Telephone interconnect
• Text
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RS232: TAP, COMP2. Others (e.g. TCP) via plugins
Email gateway + HotSOS web services
Distribution lists with programmable text routing engine
• Emergency notifications: email, phone, multi-site
• GPS export (webtracker@trbo, Versatrans, Transloc, CES, etc.)
Multiple gateways
• Dispatch
• Cross-patching
• Distribute emails (multi-site, etc.)
TOPOLOGIES
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Connect Plus
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p@t: system diagram
MOTOTRBO
repeaters
Control station
USB
cable
voice path
XRC9x000
controller
data path
COMPANY LAN
Do-it-all gateway
Pager alerts notifications
- TAP/COMP2 over serial/network
- Customizable SCADA plug-ins
- Route to any destination
- Distribution lists
Examples:
• Nursecall
• Manufacturing equipment / PLC
• Fire notifications
Email gateway
• Private, group, emergency
• Distribution lists
Examples:
• Alarms, weather or machinery
• Reach cellphones via SMS
• Emergency or dispatch
• Tickets
Dispatch console and thin clients:
• Serverless: plug’n’play
• Private and group calls + text
• SUs kill / dekey / monitor, etc.
• Remote CS control
• Dispatcher phone interconnect
• GPS tracking
Gateway:
• Telephone interconnect
• Alerts notifications
• Email gateway: tickets, dispatch, interoperability
• Voice and text to/from mobile radios and PCs
• GPS: dispatch, export to webtracker@trbo or 3rd party
• Calls, text and phone recording
PA gateway:
Make calls to PA system
Corporate PBX interconnect
• Half-duplex: 1 line, 1 channel
• Group, private and emergency calls
Examples:
• Pre-programmed 911 radio button
• Night security guard
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Unlimited expansion
mobile client
dispatch console
PC client
• unlimited gateways
• unlimited positions
• multi-site
dispatch console
LAN (local)
dispatch console
WAN
(internet)
PBX
radio gateway
LAN (remote)
email server
radio gateway
PA gateway
radio gateways
Alert notifications
(e.g. SCADA, fire)
webtracker@trbo
cloud-based AVL
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Console
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Thin client
Windows 10 !!!
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Full AVL: webtracker
100% cloud-based: reliable, flexible, ubiquitous
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Any browser, any device, any time
Unlimited simultaneous users / logins
Per account user management
Browser-based tracking, reporting and administration
Powerful engine for email notifications and status icons
Telemetry events
Simple business model
• Yearly per SU fee plus one time setup
• Free gateway software (needed for better security)
• Support and maintenance included
Ideal for any operator and carrier
“I have been waiting for years for this application”
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webtracker: ubiquitous
iPad
Windows 7
iPhone
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Web mail
Scope: text SUs from any browser
• Works with any TABLETmedia email
gateway
• Allows standalone gateway PC
operation with local email server
• Open browser at the IP address (or
internal DNS URL) of the gateway PC
• Gmail-like user interface
• Dispatch console messaging add-on
webmail email
module gateway
email server
Control station or
IP interface
(NAI/conn+)
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Contact Information
• Main Office:
43rd floor, Transamerica Building
600 Montgomery Street
San Francisco, CA
• Sales, solution-architecture, and free demos:
[email protected]
+1 (415) 567-8100 x202
• Support:
[email protected]
+1 (415) 567-8100 x212
• WWW:
http://www.tabletmedia.com
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