Transcript PPT Additional slides solutions

Additional Slides Solutions
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
Today’s communication environment
Installing and maintaining
many different pieces of
equipment to deliver your
business communication
needs costs time and money
Conventional
communications
network
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
2
Why have two sources?
When you could have one?
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
3
Focus on the needs of your business
You can decide what you need to do and not have
to worry about the technology behind it
Does your business need to reduce its infrastructure costs?
Do you need to share information between offices?
Do you need to provide internet access to your staff?
Do you need to reduce the cost of calls between sites?
Does it make more sense for you to manage things centrally?
Then moving toward voice and data
convergence could help!!
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
4
Delivering the solution to your
business’ needs
Sending and
receiving
emails
Protecting
your network
from outsiders
Connecting
your existing
equipment
Making and
receiving
telephone
calls
Connecting
to the World
Wide Web
What if you could do this with :
One {
- solution to purchase & install
- management interface
- supplier to contact
- maintenance contract
Transferring
data from one
place to
another
Connecting
people who
work away
from the
office
Just plug in your office phones and computers
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
5
You can with Avaya IP Office
Sending and
receiving
emails
Making and
receiving
telephone
calls
Protecting
your network
from outsiders
Transferring
data from one
place to
another
Connecting
people who
work away
from the
office
Connecting
your existing
equipment
One {
Connecting
to the World
Wide Web
- solution to purchase & install
- management interface
- supplier to contact
- maintenance contract
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
6
Just plug in your office
phones and computers
The versatility of Avaya IP Office
Internet Access
DHCP Server
Key/PBX
VPN
Firewall
Remote Access
Server
One {
Data Hub /
WAN edge device
Switch
- solution to purchase & install
- management interface
- supplier to contact
- maintenance contract
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
7
Router
H.323 Gateway /
Gatekeeper
Just plug in your office
phones and computers
Address the challenge of managing
separate voice and data
•
Single point of configuration across
the network
•
Simple moves and changes
•
Easy to use management interface
•
Operators can work across multi sites
•
Improved resource management
•
Centralized voicemail
Using the same lines to carry your voice and data calls can reduce variable costs
Using the same equipment to route your voice and data traffic can reduce fixed
costs
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
8
Versatility for the user
Avaya Digital Telephone
For when you want a versatile handset that allows
easy access to applications such as voice mail and features
such as hold, transfer, conferencing and speed dials. These
handsets also offer the ability to monitor the call activity of
other team members
Tenovis T3 Telephone
Available end of 2005 with Softwarerelease 3.1
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
9
Versatility for the user
IP Hardphone
For when you want to implement
end to end IP telephony or to
provide a simple solution for
remote offices
Soft phone on the computer
For when you want to make calls from your PC, manage calls,
track missed calls and lost calls as well as enhance teamwork
through monitoring the call activity of other group members
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
10
Tools to drive staff efficiency
Keep a visual history of
calls received and made
Keep a visual history of
missed calls and messages
Feels like a digital phone
Can be used for contact
center working
Simple point and click icons
for ease of use
Managing your calls and messages from your PC can help
maximize staff efficiency
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
11
The options for Flexible Working
Mobile
Home
or
Agent or
Remote
Home
Worker
Agent or
Worker
Worker
Digital Handset
LAN/E-mail/
Internet Access and Softphone
Support
Wi-Fi Softphone
Personal
Numbering
Remote Voicemail
Retrieval and
Notification
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
IP Telephony
12
Conferencing
Virtual
Private
Network
IP Office support multiple conference
calls—up to 64 people total
Operations Manager
IP Office supports Web-based
conferencing with the audio call
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
Sales Manager
13
IP Office - Integrated Messaging Lite/Pro, Email,
Voicemail, or synchronization with Microsoft
Exchange®
•
Integrated Messaging Lite:
– Presentation of voicemail to Email
– Alert (e.g. SMS), Copy or Forward
– Free of charge application
•
Integrated Messaging Pro
– Synchronization with Microsoft Exchange®
– VoiceMail user interface from Outlook
– Playback via PC speakers or telephone
•
Fax Messaging:
– External fax server via analogue modems or basic rate ISDN
– Alternatively fax messaging service hosted by ISP
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
14
IP Office Voicemail redirected
message
Making the call count
If you have calls from customers –
then…..
you have a contact center
Sales line?
Help desk?
Internal IT Support?
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
15
There are extensive management reports
covering almost every scenario
Custom System
Reporting
Real Time Agent
Management
Management by
exception
Standard Report
Templates
Real Time Group
Management
Wallboard
Management
PC
Wallboards
Real Time Tracking
& Analysis
Campaign Manager IVR
Queue Management &
Recording
Real Time System
Management
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
16
Integration with Microsoft Business
Solutions CRM
MSCRM
Service Department
Caller ID
IP Office Server
Automatic lookup
and call routing
Sales Department
By linking your communications to your business processes
You can make your business more efficient
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
17
Your business can grow without the need
to keep changing your telephone system
Avaya IP Office delivers a solution now that
can grow to deliver your needs in the future
You can add features and applications as
they become right for you
You can increase capacity over time
You can integrate more aspects of your data
requirements as and when you need to
You can take your existing investments with
you as you go
Investment protection: The system can easily be expanded
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
18
Avaya IP Office: the all-in-one solution
for your business needs
IP Office
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
19
Battle Card
- Silver Bullets
- Customer Description
- Challenges
- Sample Solution
- Sales Positioning Questions
- Competitive Positives
© 2005 All rights reserved for Avaya Inc. and Tenovis GmbH & Co. KG
20