Transcript Contact Center Campaigns

Disaster Recovery
Solutions
for Dummies
Presented by:
Gary Collins
Comprehensive Communication Services, LLC
[email protected]
972-772-2721
www.comprehensivecom.net
© 2005
2006 Avaya Inc. All rights reserved.
Avaya – Proprietary & Confidential. For
Internal809
Use Only.
Session
1
What can cause
a loss in communications?
© 2006 Avaya Inc. All rights reserved.
Session 809
2
As recent experience in the Gulf Coast has shown:
Disaster response plans must be made with the
assumption that, after an event, all standard forms of
communications will not exist……
No Telephone services
No Cellular services
No Public Safety or Commercial radio services
No ground based services of any kind, except simplex
radio to radio service.
No local utilities (power)
© 2006 Avaya Inc. All rights reserved.
Session 809
3
Disasters Can Happen Anywhere…
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Disaster Response Process
The three steps of a Disaster Response:
Step One: Emergency Notification – You must be able to quickly notify your response
team when and where they need to report for a crisis response and the agency must
be able to validate what employees are able to respond and by when. This
information must be communicated in every means possible – telephone, cellular,
email, texting, paging, radio service, and voice mail.
Step Two: Resource Mobilization
You must be able to quickly deploy communication equipment to a disaster site
regardless of the location. This requires highly mobile equipment that can be towed,
driven, or air lifted to a disaster location.
Step Three: Emergency Communications and Response
Upon reaching a disaster site, you must be able to quickly establish communications
totally independent of all normal local resources and provide a continuous power
supply to keep these resources operational indefinitely.
© 2006 Avaya Inc. All rights reserved.
Session 809
5
The standard in the industry has been to a provide mobile
command post. A bus or travel trailer with control stations
and consoles for replacing the dispatch center that is no
longer in operation.
What have we learned about these type of solutions?
• They are very expensive with a good portion of the
investment in the vehicle or trailer.
•They are not capable of reaching certain disaster sites
•The vehicle becomes a point of failure
•Require special driver’s license limiting who can drive the
vehicle
MERC and PERC the solution – an inexpensive small light
weight trailer or mobile cabinet equipped with all the
communication equipment required to respond to a
disaster and can be towed or transported by most
standard vehicles or air lifted when necessary.
© 2006 Avaya Inc. All rights reserved.
Session 809
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Solution Offers
Emergency Notification:
• DCC
• Mutare
• Accuvoice
• Hosted IVR Systems and Disaster Dial Tone
Mobile Communications:
• Mobile Emergency Response Center (MERC)
• Portable Emergency Response Center (PERC)
• Clear Channel Satellite Disaster Recovery Packages
• MultiTech Cellular Gateways
• Raytheon Interoperability Packages
• Motorola Radio Repeaters
• Wireless Access (Aruba, Motorola, Extreme)
Mobile Power
• Portable Generators – diesel or unleaded
• Mobile Fuel Trailers – 250, 500, or 1,000 gallon
• Solar Energy Panels – 5,000 watts of power
• Battery backup systems
© 2006 Avaya Inc. All rights reserved.
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Key Components:
•Internal Telephone System:
•S8300/G350 with UPS
• 24-port PoE
• 12 or 24 IP 4621 Phones
• T1/PRI and CO trunks
• WAN data module
• Built in VPN
•Future expansion capability
•Standard Technologies and interoperable
•High Power HF, VHF, UHF, or 800 LMR
repeaters
•Highly Mobile
•Tow with standard vehicles or air drop with
helicopters
•Light Weight NADO Rated Trailer (target weight
between 2900lbs and 3500lbs)
•Self Supporting Tower Site - Generator, Battery
power, Wind Power, Solar Power
•Quick Deployment – full deployment in 15 minutes
•Gas, Diesel, or J5 fueled generator
•Customized Radio and Wireless Networking
Package based on Customer Requirements
•Remote Console Operations with laptop computer
•Optional Broadband Wireless Computer Network
•Conventional and Project 25 Operation
•58 Foot retractable antenna
•External lighting on trailer for night use
•Climate controlled storage cabinet with rack mount
•Clear Channel VSAT satellite service for VoIP/Data
with dish and terminal equipment
© 2006 Avaya Inc. All rights reserved.
Session 809
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System Cabinet Close-Up
Hard Steel Cabinet –
with 19 inch rack
AC/Heating Unit
Motorola Radio
Repeaters
Satellite SIT & RADD
Telephone System –
Avaya S8300/G350
© 2006 Avaya Inc. All rights reserved.
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External System View
58 foot retractable antenna
Gas Powered Generator
VSAT satellite service
4 Hour UPS
Stabilization Legs
2 inch towing ball
© 2006 Avaya Inc. All rights reserved.
Session 809
10
© 2006 Avaya Inc. All rights reserved.
Session 809
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MERC Enclosed Trailer
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Mission critical solutions for immediate deployment
Portable Emergency
Response Center
(PERC)
S8300/G350 with UPS
 40-port PoE
 36 IP 4621 Phones
 T1/PRI and CO trunks
 WAN data module
Built in VPN
Rugged case for unit
and phones/accessories
Turn-key/Rapid Deploy
Supports Trunking back to
Customer HQ location, or PSTN
VSAT self-aligning motorized
satellite dish
© 2006 Avaya Inc. All rights reserved.
MERC
Mobile Command Center
•Internal Telephone System:
•Motor Coach based mobile
•T1/PRI and CO trunks
command post
• WAN data module
•Extended deployment
•Motorola High Power HF, VHF,
w/living quarters
UHF, or 800 LMR repeaters
• HUB hosting capabilities
•Tow with standard vehicles or air
•Internal generator
drop with helicopters
•Climate controlled
•Light Weight NADO Rated Trailer
•Motorola radio repeaters
•Self Supporting Tower Site – 58ft
•VSAT satellite service
•Generator, Battery power, Wind
•Internal telephone system
Power, Solar Power
•Internal data switch for
•Gas, Diesel, or J5 fueled generator
internet access and LAN
•Customized Radio and Wireless
Optional Broadband Wireless
Computer Network
•58 Foot retractable antenna
•Climate controlled storage cabinet
with rack mount
•VSAT satellite service for network
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Additional Solutions
Cellular Gateways provide an
alternative dial tone source..
Motorola Radio repeaters – VHF,
UHF, 800, P25.
Raytheon Interoperability units including ACU
2000. We can also provide radio repeaters to
set up your MERC as a stand alone repeater site
or to have it serve as a relay station
Wireless access points that can become part of
a MESH network.
Portable antenna mast system –
can go up to 50 feet.
Outdoor rated laptops with high
resolution screens, GPS, and radio
integration.
© 2006 Avaya Inc. All rights reserved.
Session 809
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In-house genertaors
Roof Mount Satellites
Avaya duplicated servers
PERC in-house units
Uninterrupted Power Supply
© 2006 Avaya Inc. All rights reserved.
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Portable Fuel Station –
250, 500, or 1,000 gallon
options. Can also provide
dual tanks for diesel or
unleaded
Solar Energy Trailers –
supplies 12 hours of battery
storage at 5,000 watts
© 2006 Avaya Inc. All rights reserved.
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16
MERC Funding Packages
• Customized for Both Commercial and Public Customers
• Accommodates Both Capital and Operating Budgets
– Capital Budgets
• Commercial - $1.00 Purchase Option Financing
• Public – Tax Exempt Lease Purchase
– Operating Budgets
• Commercial/Public - Fair Market Value (FMV) Lease
• Commercial/Public - No Purchase Option Lease
• Term
– 24, 36, 48 or 60 Month Terms
• Periodic Payments
– Monthly, Quarterly, Semi-Annual or Annual Payments
© 2006 Avaya Inc. All rights reserved.
Session 809
17
Clear Channel Satellite Network Options
Clear Channel Satellite Network Options:
Performance Package
Typical Up Speed
Typical Down Speed
S128
128k
512k
S256
256k
1024k
S384
384k
1536k
S512
512k
1536k
Pricing - Full Time Package
$ 519.00 $
799.00 $ 1,179.00 $ 1,299.00
Monthly Days Usage
Unlimited
Unlimited
Unlimited
Unlimited
One time set up fee (waived with sat
purchase and contract)
$ 250.00 $
250.00 $ 250.00 $
250.00
Contract
12 months
12 months 12 months 12 months
Disaster Recovery Offer - 10 days $ 270.00 $
420.00
Additional Day Rate
$
50.00 $
80.00
One time set up fee (waived with sat
purchase and contract)
$ 250.00 $
250.00
Contract
12 months
12 months
$
$
Disaster Recovery Offer - 5 days $ 162.00 $
252.00
Additional Day Rate
$
50.00 $
80.00
One time set up fee (waived with sat
purchase and contract)
$ 250.00 $
250.00
Contract
12 months
12 months
$
$
© 2006 Avaya Inc. All rights reserved.
580.00 $
100.00 $
S1024
1024K
1536K
S1536
1536K
1536K
S2048
2048
2048
$ 2,020.00 $ 2,310.00 $ 3,080.00
Unlimited Unlimited Unlimited
$ 250.00 $ 250.00 $ 250.00
12 months 12 months 12 months
650.00 $ 1,683.00 $ 1,922.40 $ 2,565.00
130.00 $ 283.00 $ 335.00 $440.00
$ 250.00 $
250.00 $ 250.00 $ 250.00 $ 250.00
12 months 12 months 12 months 12 months 12 months
345.00 $
100.00 $
390.00 $ 919.00 $ 1,068.00 $ 1,424.00
130.00 $ 283.00 $ 335.00 $440.00
$ 250.00 $
250.00 $ 250.00 $ 250.00 $ 250.00
12 months 12 months 12 months 12 months 12 months
Session 809
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Q&A
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Session 809
19