Transcript Matrix Customer Presentation

Presented to:
BUSINESS NAME
December 1,2006
A New Way to Manage Your
Business Communications
• Today’s Successful Small and Medium Size
Businesses Focus on Two Things
– Developing and Maintaining Strong Customer
Relationships
• Voice Communications – When They Call You Must Respond
• Internet Capabilities – Customers Want Information about
you; They want to Interact Via Website Functions
– Making Every Dollar Work Hard for the Business
• Limited Capital Focused on quick ROI
• OPEX (Operating Expenses) focused on satisfying Customer
needs
• Traditional Telecom Solutions for Small and
Medium Size Businesses Have not Kept Up with
the Demands of Your Customers
– Managing Voice Communications requires:
• Expensive Equipment to manage call routing, call volumes,
direct “DID” numbers to specific people or departments, etc.
• Impossible to Know if your Customers are hearing “Busy
Signals”
• Expensive “specialized” personnel to handle Equipment and
Service Issues
– Internet Communications Requires more Bandwidth
every year.
• A Better Way – Knology’s Matrix Service
– For the First time Knology’s Matrix Service gives you
the ability to manage your voice and Internet
communications the way your business demands
• Sophisticated Features for Voice
– Local and long distance; caller ID; call forwarding; 6 way
conferencing; auto attendants; voice mail; unified messaging;
station intercom; last call return; selective call block; ACD call
routing; much more
• Web portal interface that allows personal control of
communication
• Voice Assistance to manage your calls with the click of a
mouse
• Business Continuity
• High-Speed Internet Access – over Knology’s fully owned
and managed network.
• A Better Way – Knology’s Matrix Service
– No business is too small or too large. Our fully owned
and managed network is specially designed to
provide connectivity whether your business is a one
person operation or 5,000.
• Matrix over Cable Modem for the small, fast paced
entrepreneur
• Matrix over PON for businesses with High Capacity Data and
Internet Needs
• A Better Way – Knology’s Matrix Service
– Little Capital Investment required. (see slide #17 for comparison estimate)
– No specialized personnel are required to manage and
maintain your communication system. With the staff
you have, your office can install, move, change, and
expand with ease.
• How Matrix Works
MATRIX phone calls are sent over a broadband connection via our
managed private data network and then connected to the PSTN (
Public Switched Telephone Network). MATRIX integrates your
phone service with a managed broadband connection that is
optimized for voice, enabling control of the Quality of Service.
Knology Matrix Service Includes:
Local dial tone
Unlimited incoming calls
Long distance
Toll Free
Internet Access
PBX Telephony Features
MATRIX FEATURES:
Automated Attendants
Voicemail
Voicemail Notification
Four-digit Extension Dialing
Call Forwarding
Conference Calling
Guaranteed Call Delivery
Toll Restriction
SmartMove
Follow-me Roaming
Web-Portal
Console Assistant
Softphone
Next Steps
How to Get Started
Knology’s Responsibilities to BUSINESS NAME:
• Assign an Installation and Implementation Team:
–
–
–
–
–
Document customer call flows as provisioned.
Network and telephone engineering.
Single point of contact.
Configure and install all stations and data switches.
Install analog lines for faxes, modems, credit card machines and
security systems.
– Complete system testing to validate services and equipment are
properly working.
• Provide sufficient broadband access to carry voice and
data services.
Training and Support
All Knology Matrix products are designed for easy and efficient use, and
include on-site training and documentation.
-Knology provides user training immediately following installation. Your account
service representative will provide on-site training of the system equipment and
features. We also provide documentation to assist your employees with various
telephone set and software features.
-Product user manuals cover topics such as function keys, programming speed dial
and handling internal and external calls. They also include demonstrations of features
like station paging and announced transfers.
Response times for support are as follows:
Service changes or inquiries-Next business day
Non-critical outage-Within 4 hours
Critical service interruption-Within 30 Minutes
Pre-install requirements met by BUSINESS NAME:
The following premises requirements must be met before installation of
the Knology Matrix system can proceed:
-Certified cabling installation meeting Category Five specifications or higher for
digital phones.
-Certified cabling for analog phones and devices equivalent to Category 3 or
higher.
- Certified Cat 5 or higher wiring for separate data network (Matrix Cable Modem)
- Data Router of choice installed and Network Vendor available for static IP
configuration into the router.
-Network and telephone closets co-located or connected by Cat-5 cabling.
-Adequate power access in close proximity to phone locations.
-Safe work area in telephone/network closet.
-Shelf or 19” rack with adequate space for equipment.
Equipment Comparisons..
(Equipment cost comparison only)
Small Business Key System versus Matrix Over Cable Modem
Example of typical business with 4 phone lines, 4 stations
•
•
Toshiba Key System
–
Base station with 8 station circuits.
Separate pricing below for voice
mail with auto attendant with 4
ports, power supply for the voice
mail system, and 4 desk sets.
•
•
•
•
•
Base
Voice Mail
Power Supply
4 stations @ $139.97
Total Price
$699.95
$1399.97
$149.97
$559.88
$2809.77
• Price does not include
taxes, labor for install,
warranty, annual
maintenance agreement or
monthly local service
pricing.
Matrix over Modem
–
Dell Switch, 4 Cisco 7940 IP phones
•
•
•
Dell Switch
Comp
4 Cisco 7940 @ $219 $876
Voice Mail included
• Price does not include one time
set up fee or one time
installation fee. No
maintenance agreement is
applicable. Price does not
include monthly local service
pricing.
ITEM DESCRIPTION
1
Matrix Service - Base Charge over Fiber
2
Matrix Service – Base Charge over Cable Modem
3
Digital Voice Port w/voicemail (LD*)
4
Digital Voice Port w/voicemail & unlimited LD
5
ACD Queue with Reports
6
ACD Agent
7
Softphone
8
Toll Free Number Service Fee**
9
Meet-me Conference Feature
10
Full Call Log Access via MyKnology
11
Console Assistant
TOTAL MONTHLY CHARGES (less taxes)
**Base Monthly Recurring Charges
QTY
UNIT COST
EXT COST