Transcript No Slide Title - One

Technical Reference Model
( Information Technology Standards )
July 2004
GSA
Technical Reference Model
The technology layer of the GSA enterprise architecture describes the infrastructure
needed to support the applications that are necessary for GSA to fulfill its mission. This
layer of the architecture is comprised of the physical hardware and software components
in place throughout the enterprise. The technology layer utilizes a classification system
called the Technical Reference Model adapted to break the technology components down
into manageable segments.
The Technical Reference Model is a taxonomy and structure that provides 1) a
consistent set of service areas and interface categories and relationships used to address
interoperability and open system issues, 2) conceptual entities that establish a common
vocabulary to better describe, compare, and contrast systems and components, and 3) an
aid for identifying, comparing, and selecting existing and emerging standards and their
relationships. The present five existing service areas are the User Environment,
Application Services, Data Services, Integration Services, and Infrastructure
Services. Each service area contains sets of technologies/services and each set of
technologies contains multiple technology sub-sets that contain specific components
/standards.
GSA’s technical standards are expressed as a series of technology components or
“bricks”. The bricks provide a convenient standard way to depict the components that fall
within the technology sub-sets. The Standards Profile is a listing that contains all of the
current GSA IT standards.
.
GSA
GSA Technical Reference Model
User Environment
End-User
Software
End-User
Hardware
End-User
Utilities
Data Services
Application Services
Application
Server
s
Software
Application
Development
Environment
Database
Technologies
Application
Systems
Datawarehouse
and Business
Intelligence
Data
Management
Integration Services
Middleware
Application Integration
Collaboration
Interchange
Technologies
Infrastructure Services
Operating
Systems
Electronic Messaging
Wireless
Application Server
Hardware
Storage
IT Security
Network
Infrastructure
Infrastructure
Management
.
Data Center Environment
Voice
Directory Services
GSA
GSA Service Areas and Sets of Technologies
User Environment
End-User
Software
End-User
Hardware
Service
Area
End-User
Utilities
Data Services
Application Services
Application
Development
Environment
Application
Server
s
Software
Database
Technologies
Application
Systems
Datawarehouse
and Business
Intelligence
Data
Management
Integration Services
Middleware
Communications
Application
Integration
Interchange
Technologies
Technology
Set
Infrastructure Services
Operating
Systems
Electronic Messaging
Wireless
IT Security
Storage
Application Server
Hardware
Infrastructure
Management
.
Network
Infrastructure
Data Center Environment
Voice
Directory Services
GSA
GSA Sub-Sets of Technologies and Components
Technology
Set
Infrastructure Services
Operating
Systems
Electronic Messaging
IT Security
Storage
Wireless
Application
Server Hardware
Infrastructure
Management
Data Center Environment
Network
Infrastructure
Voice
Directory Services
Technology
Sub-Set
Operating Systems
(Service)
Application
Server OS
Enterprise
Server OS
Desktop OS
Enterprise Server OS
IBM AIX
v4.3.3
MS Server OS
.
Sun Solaris v8
Technology
Components
(Contains Specific
Standards)
GSA
Application View of Technologies Used
User Environment
Hardware
Software
Utilities
Data Services
Application Services
Application
Server Software
Application
Systems
Database
Technologies
Datawarehouse and
Business Intelligence
Integration Services
Middleware
Interchange
Infrastructure Services
Operating
Systems
Storage
Data Center
Environment
Security
Network
Infrastructure
Infrastructure
Management
Directory Services
•An application combines some or all of our technical components.
•For example - an application wherein a user creates a report from data contained in a datawarehouse would use
many but not all of the components in these technical sets.
.
GSA
GSA Architectural “BRICK” Format
Definition:
GSA Approved Standard – Any product or technical standard in use that has been approved by the ITAPC.
GSA Tactical Direction – Planned direction for a product or technical standard approved by the ITAPC for
use in the next two (2) years.
GSA Strategic Direction – Anticipated direction for a product or technical standard approved by the ITAPC
for use in the next two (2) to five (5) years.
In Containment – Any product or technical standard in use that is not a ITAPC / GSA Approved Standard or
does not have a ITAPC / GSA Approved Waiver, must be placed in containment. A product or technical standard
in containment my continue to be used, however, no new purchases should be made and every effort should be
made to replace it with the GSA Approved Standard. Include the product/technical standard name, date placed
into containment, and a projected retirement date.
Retired – Do Not Use. Replace immediately with a GSA Approved Standard. Include the product/technical
standard name and date that it is to be removed from inventory.
GSA Approved Waivers and Additional Supporting Information – Any notes that are necessary
including GSA Approved Waivers and the date the waiver was approved.
.
GSA
Brick Layout for Information Technology Standards
Author: C. Bowers, 202-501-3831
ITAPC Approved; MMM YYYY
GSA Approved Standard (Current)
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
In Containment (Product / Date /Projected Retirement)
Retired (Product / Date)
GSA Approved Waivers and Additional Supporting Information
CIO POC: C. Bowers
.
Responsible Group: Desktop Subcommittee
GSA
Technical Reference Model Index
(Information Technology Standards)
SERVICE AREA
SERVICES
User Environment:
Intel Server, Laptop, and Desktop Hardware
April 2004
Thin Client
April 2004
Personal Productivity
June 2004
Desktop Utilities
April 2004
Web Browser
April 2004
Application Technologies
Sep 2003
WEB Hosting Infrastructure
Apr 2003
Digital Document Technology
April 2004
Application Services:
ITAPC APPROVED
.
GSA
Technology Architecture Index (cont’d)
(Information Technology Standards)
SERVICE AREA
SERVICES
Data Services:
Database Management Systems
April 2004
Data Warehousing
April 2004
Business Intelligence Tools
July 2003
EAI (Intra-Enterprise)
Jul 2003
EAI (Web Services)
Jul 2003
Workgroup Computing
April 2004
Remote Access
April 2004
Personal Digital Assistant
April 2004
Desktop Operating System
April 2004
Application/Data Server Operating Systems
April 2004
Network Operating System
April 2004
Integration Services:
Infrastructure Services:
ITAPC APPROVED
.
GSA
Technology Architecture Index (cont’d)
(Information Technology Standards)
SERVICE AREA
SERVICES
ITAPC APPROVED
Infrastructure Services (cont’d): Wide Area Network Topology
April 2004
Wide Area Network Hardware
April 2004
Structured Cabling/LAN Topology
April 2004
Directory Services
April 2004
Information Technology Security
July 2004
Electronic Messaging
April 2004
Storage Management
April 2004
Enterprise-wide Resource Management
Pending
Wireless LANs
Pending
Voice over Internet Protocol (VoIP)
April 2004
Knowledge Management
April 2004
Customer Relationship Management
April 2004
.
GSA
Intel Server, Laptop, and Desktop Hardware
Definition:
 Machinery and equipment associated with application servers, laptop and desktop
personal computing devices. A server or personal computer is composed of both
hardware and software. The software provides the instructions, and the hardware
performs the processing.
 GSA has an agency-wide Blanket Purchase Agreement (BPA) for purchase of
computer hardware. The goal of the BPA is to remain current with the needs of the
agency. In GSA all server, laptop, and desktop personal computers are to be
procured from the BPA unless an exception is specifically granted.
 Any exception to procuring servers, laptops, and desktop personal computers
outside of the BPA requires a waiver from the OCIO before procurement.
.
GSA
Intel Server, Laptop, and Desktop Hardware
ITAPC Approved – April 2004
Author: E. Reynolds, 202 501 4423
GSA Approved Standard (Current)
GSA Tactical Direction (Next 2 Years)
Direction as dictated by BPA
(http://hwbpa.gsa.gov)
Direction as dictated by BPA
Direction as dictated by BPA
(http://hwbpa.gsa.gov)
In Containment (Product / Date /Projected Retirement)
GSA Strategic Direction
(2 to 5 Years)
(http://hwbpa.gsa.gov)
Retired (Product / Date)
Servers: Anything over 4 years old / retire at 5 years
Laptops: Anything over 3 years old / retire at 4 years
Desktops: Anything over 3 years old / retire at 4 years
Servers: Anything over 5 years old
Laptops: Anything over 4 years old
Desktops: Anything over 4 years old
GSA Approved Waivers and Additional Supporting Information
•The BPA is the agency wide vehicle for purchase of computer hardware. The goal of the BPA is to remain current with the needs of the agency. As
such, the BPA offerings should indicate the baseline and strategic/tactical direction of the desktop hardware.
•The above “In Containment” and “Retired” timeframes refer to primary hardware
• Follow-up – Tablet PCs – add requirements to the new BPA
CIO POC: L. Neifert
.
Responsible Group: End-User
Computing Division, OCIO
GSA
Thin Client
Definition: Server-centric, not device-centric
 Thin Client: What It Is
– A thin-client application is a logical construct, not a physical one. Thin-client desktop
computing is server-centric. The applications are executed on the server and do not
require client-resident installation; the graphical user interface and some application logic
may be rendered to the client.
 Thin-client desktop computing also includes browser and Java-based applications
where the applications are centralized on servers, but some of the presentation
logic and some application logic may be distributed to the client.
 Thin Client: What It Is Not
– A common misperception is that a thin-client application is device-centric and requires a
thin-client device, like a Windows terminal. Thin-client applications do not require a thinclient device. Choice of desktop device is secondary. The typical thin-client device is a PC
configured with “fat client” applications and with access to thin-client applications. If
enterprises are deploying a true thin-client device, all the applications must be deployed
as thin-client applications.
.
GSA
Thin Client
ITAPC Approved: April 2004
Author: K. Rice, 202-501-0496
GSA Approved Standard (Current)
GSA Tactical Direction (Next 2 Years)
Windows 2000 Terminal Services
Windows 2003 Terminal Services
Metaframe Presentation Server
Metaframe Presentation Server
In Containment (Product / Date /Projected Retirement)
GSA Strategic Direction
(2 to 5 Years)
Metaframe Presentation Server
Longhorn Terminal Services
Retired (Product / Date)
Metaframe 1.8 – June 2005 (retirement)
Windows NT 4 TSE (as of January 2004) / June 2005
GSA Approved Waivers and Additional Supporting Information
Some GSA organizations are not interested in upgrading beyond Metaframe 1.8 but concur in placing it in containment. NT4 TSE is no longer
sold, and support stopped in January 2004 from Microsoft. Metaframe 1.8 is no longer sold but LIMITED support still exists.
CIO POC: C. Bowers
.
Responsible Group: Desktop Subcommittee
GSA
Personal Productivity
Definition:
Technology for enabling personal productivity, such as the desktop Office Suite
including word processing, spreadsheets, and presentation preparation. This also
includes all other personal productivity software that the ITAPC has approved as GSA
Standards and is included on the official GSA Desktop Image.
.
GSA
Personal Productivity
Author: K. Rice 202 501 0496
ITAPC Approved: June 2004
GSA Approved Standard (Current)
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
Microsoft Office 2003
MS Project 2003;
Visio 2003;
Microsoft Office 2003
Microsoft Office X
MS Project 2003;
MS Project X;
Visio 2003;
Visio X;
In Containment (Product / Date /Projected Retirement)
Retired (Product / Date)
Office 2000 to be placed in containment on 9/13/04
All earlier versions of MS Office, except MS Access 97 are retired as
of 10/01/01.
Access 97 retired as of 1/1/03
MS Project 97 and any earlier MS Project applications as of 10/1/01.
GSA Approved Waivers and Additional Supporting Information
• The personal productivity suite has long been connected with the current desktop operating system. As such, the personal productivity suite closely mirrors
the desktop operating brick.
• An approved exception is the use of WordPerfect and Lotus 1-2-3 for communication with certain external agencies.
CIO POC: C. Bowers
.
Responsible Group: Desktop Subcommittee
GSA
Desktop Utilities
Definition:
Technology for enabling personal productivity besides the desktop Office Suite. This
includes all other personal productivity software that the ITAPC has approved as GSA
Standards. It also contains the standards for handheld devices.
.
GSA
Desktop Utilities
Author: K. Rice 202 501 0496
ITAPC Approved: April 2004
GSA Approved Standard (Current)
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
Misc: Real Player X; Win Zip X ;
Misc: Real Player G2; Win Zip 9.0; Windows Media
Player
Misc: Real Player X; Win Zip X ; Windows Media
Handheld Synchronization: Palm Pilot (Palm
Desktop, EasySync, Intellisync) ; Windows CE
(ActiveSync); Blackberry (Blackberry Desktop
Software, WIC); Lotus EasySync
Handheld Synchronization: : Palm Pilot (Palm
Desktop, EasySync, Intellisync) ; Windows CE
(ActiveSync); Blackberry (Blackberry Desktop
Software, WIC) ; Lotus EasySync
Document Viewer: AutoCad VoloViewer, Visio
Viewer 2003, Adobe Acrobat Reader 6.x
Document Viewer: AutoCad VoloViewer, Visio
Viewer 2003, Adobe Acrobat Reader 6.x
Windows Media Player
Player
In Containment (Product / Date /Projected Retirement)
Handheld Synchronization: : Palm
Pilot (Palm Desktop, EasySync,
Intellisync) ; Windows CE
(ActiveSync); Blackberry (Blackberry
Desktop Software, WIC) ; Lotus
EasySync
Document Viewer: AutoCad
VoloViewer, Visio Viewer X, Adobe
Acrobat Reader X
Retired (Product / Date)
All previous versions of Real Player, Win Zip, and Visio as of 1/01/03.
Inovie Team Center as of 10/1/01;
GSA Approved Waivers and Additional Supporting Information
Desktop utilities were previously shown as part of the Personal Productivity “brick”, they are ITAPC approved GSA Standards.
Inclusion of Visio and Project Management on this brick will be revisited in the next FY.
Follow-up – research FTP capabilities and utilities – Possible solution: WS FTP
CIO POC: C. Bowers
.
Responsible Group: Desktop Subcommittee
GSA
Web Browser
Definition:
A software program on a client system used to locate and display Hypertext Markup
Language (HTML) documents on an intranet or the Internet. Browsers are most often
used to access World Wide Web pages. Most browsers can display graphics and
photographs as well as text, and can present multi-media information, including sound
and video, which may require additional applets called plug-ins. Netscape Navigator
and Microsoft Internet Explorer are examples of browsers.
.
GSA
Web Browser
ITAPC Approved: April 2004
Author: K. Rice 202 501 0496
GSA Approved Standard (Current)
GSA Tactical Direction (Next 2 Years)
GSA Strategic Direction
(2 to 5 Years)
MS Internet Explorer 6.X
MS Internet Explorer X.X
MS Internet Explorer 6.0
In Containment (Product / Date /Projected Retirement)
Retired (Product / Date)
MS IE 5.x placed in containment
All versions of Netscape (effective Nov 2000).
(effective 15 Jun 2003)
All versions of IE before 5.0 (effective 15 Jun 2002).
GSA Approved Waivers and Additional Supporting Information
•Currently, the web browser is heavily dependant on the OS in which it operates. Currently IE does the best job with the standard GSA OS and is
widely accepted in the www environment. Netscape can only be used with an approved waiver from the Desktop Standards Subcommittee.
•An approved exception is for developers to use other browsers to support external clients.
CIO POC: C. Bowers
.
Responsible Group: Desktop Subcommittee
GSA
Application Technologies
Definition:
This element focuses on the specification for the tools and languages associated with
the development of new applications, both large (enterprise) and smaller (workgroup).
Such applications may or may not involve WEB access.
.
GSA
Application Technologies
Author: C. Bowers, 202-501-3831
ITAPC Approved; Apr 2003
GSA Approved Standard (Current)
Tools
MS Visual Studio.NET;
J-Builder
Oracle Development Suite
Business Objects Designer
Business Objects SDK
SAP Enterprise
Lotus Domino Designer
Languages
PERL
HTML; CGI; Java;
Java Script; C++;
C; XML;
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
Tools
-MS Visual StudioNET;
-J-Builder; Eclipse;
-WSAD*
-Oracle Development
Suite
-Lotus Domino
Designer
- Business Objects
Designer / SDK
In Containment (Product / Date /Projected Retirement)
Languages
C++; C#
PERL;Java:
Java Script
HTML; XML;
Tools
MS Visual
Studio.Net;
J-Builder;
Oracle
Development Suite ;
Business Objects
Designer / SDK
Languages
Java;
Java Script,
PERL; C#,
C++;
HTML;
XML;
Retired (Product / Date)
APC: Clipper, 9/11/03
Power-J, 9/11/03
PowerBuilder; 9/11/03 / May 2008
COBOL; May 2004 / May 2010
Visual Basic 6 & earlier; May 2004 / 2007
GSA Approved Waivers and Additional Supporting Information
This brick was de-conflicted (compared) to the Web Hosting brick to eliminate redundancy on 9/8/2003.
*WSAD = Websphere Solution Application Development
Follow-up – determine which Oracle and SAP development tools are being used within GSA
Follow-up – determine the decision to explicitly use or not use Visual Basic .NET
Follow-up – determine the usage of PERL
Follow-up – look for consolidation opportunities with J-Builder, WSAD and Oracle J-Developer
Follow-up – determine future strategic direction regarding development in Java vs. .NET – Where and how each is used.
Follow-up – Lotus -- evaluation and reassessment in conjunction with collaboration platforms by May 2006. A separate and earlier decsion could be made about LotusScript and
@function use before deciding on environment, since IBM’s direction is to deprecate these development languages.
Follow-up – determine positioning of C/C++ and its usage
CIO POC: C. Bowers
.
Responsible Group: Enterprise Architecture
Subcommittee, OCIO
GSA
Web Hosting Infrastructure
Definition:
Technologies and infrastructure elements associated with development and support of
web-based applications and electronic commerce as it pertains to web server and
application server capabilities. Examples include Web Hosting Services, Enterprise
Information Portals, Application servers.
Web content management (WCM) infrastructure is the core platform for enabling
related technologies such as personalization, multi-channel output, and e-commerce.
Adoption of WCM is a prerequisite for a competitive global Web site and enterprise
portals for all but trailing-edge enterprises.
.
GSA
Web Hosting Infrastructure
ITAPC Approved –
Author: Mark Kaprow (202) 501-2886
GSA Approved Standard (Current)
Netscape Enterprise Server 3.x, iPlanet 4.x;
Sun One Web Server 6.x
Oracle 8i Enterprise Edition
IBM Lotus Domino 5.x, 6.x
Microsoft IIS 4.x, 5.x
Apache 1.3.x, 2.0.x
Analog 5.x, Zeus 4.x
Broadvision 7.x
Verity Ultraseek 4.x, 5.x
Webtrends 6.x, J2EE
ColdFusion 5.x
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
Sun One Web Server 6.x
Oracle 9iAS / 10g Enterprise Edition
IBM Lotus Domino 6.x
MS IIS 5.x, Apache 2.x, Zeus 4.x
Verity Ultraseek 6.x
Verity Response, Verity K2
Webtrends 7.x
Broadvision 7.x
Weblogic
J2EE
ColdFusion MX
In Containment (Product / Date /Projected Retirement)
Sun One Web Server
Oracle Enterprise Edition
IBM Lotus Domino 7.x
Microsoft IIS, Apache, Zeus
Verity Ultraseek
Verity Response, Verity K2
Webtrends, Broadvision
Weblogic
Web Services; J2EE
ColdFusion X
Retired (Product / Date)
O’Reilly Website (1999)
Live-Wire Connect (2000)
Aria (Fall 2002)
Domino 4.x (April 2003)
Webtrends 5.x (March 2004)
Netscape Enterprise Server 3.x (2002 / September 2004)
Analog 4.x (January 2003 / September 2005)
Verity Ultraseek 4.x (March 2004 / September 2004)
IBM Lotus Domino 5.x (March 2004 / December 2004)
Microsoft IIS 4.x (April 2003 / September 2004)
iPlanet 4.x (April 2003 / December 2006)
Apache 1.3.x (April 2003 / September 2008)
Broadvision 6.x (October 2003 / October 2004)
GSA Approved Waivers and Additional Supporting Information
For clarification - Netscape Enterprise Server became iPlanet in version 4.x and then Sun One Web Server 6.x when it changed vendors.
Follow-up - need to develop a strategic direction and consolidation approach. Potential categories within the standards above include web servers, application
servers, web site measurement, search, content management
CIO POC: Sally Perry
.
Responsible Group: IOA Division, OCIO
GSA
Digital Document Technology
Definition:
This element has evolved into Integrated Document Management (IDM) software. It is
a type of middleware for organizing electronic documents; managing content; enabling
secure access to documents and unstructured data; routing documents and automating
related tasks; and facilitating document distribution. IDM products provide functionality
for storing, locating, and retrieving information throughout the document's life cycle; i.e.,
from the time it is created to the time it is archived to offline storage media. Many
current IDM vendors and products take this life-cycle approach by addressing the
following processes: authoring/creation, review and approval, distribution, and
archiving.
.
GSA
Digital Document Technology
Author: K. Rice, 202-501-0496
ITAPC Approved; April 2004
GSA Approved Standard (Current)
Documentum;
Adobe Acrobat
Lotus Notes (.nsf);
Internet Quorum (Correspondence Tracking)
Lasherfishe
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
Documentum;
Adobe Acrobat
Lotus Notes (.nsf);
Internet Quorum (Correspondence Tracking)
Lasherfishe
In Containment (Product / Date /Projected Retirement)
Documentum;
Adobe Acrobat
Lotus Notes (.nsf);
Internet Quorum (Correspondence
Tracking)
Lasherfishe
Retired (Product / Date)
Adobe Acrobat 5.x / May 2004 / May 2005
Adobe Acrobat 4.x as of 10/01/01
GSA Approved Waivers and Additional Supporting Information
•Requirement of the Paperwork Elimination Act. File formats are governed by Draft OAD 1820.2 “Managing Electronic Records.”
•As the need arises – determine specific GSA requirements for specifying standards for content management and records management
•Follow-up – Notes/.nsf evaluation and reassessment in conjunction with collaboration platforms by May 2006
CIO POC: C. Bowers
.
Responsible Group: Desktop Subcommittee
GSA
Knowledge Management
Definition:
A discipline that promotes a collaborative and integrated approach to the creation,
capture, organization, access and use of an enterprise’s information assets. This
includes databases, documents and, most important, the un-captured, tacit expertise
and experience of individual workers.
 The Gartner KM Process Framework defines five KM activities:
– Create: The activities that result in new knowledge.
– Capture: The activities that enable capture and representation of tacit knowledge in explicit form,
thereby moving knowledge from the individual and making it available across the enterprise.
– Organize: The activities that classify and categorize knowledge for storage and retrieval purposes. This
includes maintenance of knowledge data as well as the indices, maps and processes that manage it.
– Access: The activities through which knowledge is disseminated to or requested by users
– Use: The application of knowledge to work activities, decisions and opportunities. Use is recursive, i.e.,
it generates feedback that affects the other activities, and this feedback may be injected into the KM
process through any of the other four activities.
.
GSA
Knowledge Management
Author: C. Bowers, 202-501-3831
ITAPC Approved; April 2004
GSA Approved Standard (Current)
GSA Tactical Direction (Next 2 Years)
In Containment (Product / Date /Projected Retirement)
GSA Strategic Direction
(2 to 5 Years)
Retired (Product / Date)
GSA Approved Waivers and Additional Supporting Information
•There is no current GSA ITAPC approved standard for Knowledge Management
• Any GSA Service of Staff Office considering development of a Knowledge Management System must present their proposed system
to the ITAPC for approval and possible acceptance as a GSA Information Technology Standard
CIO POC: C. Bowers
.
Responsible Group: Enterprise
Architecture Office, OCIO
GSA
Customer Relationship Management
Definition:
 Customer Relationship Management - CRM refers to the concept of moving ownership of the
customer up to the enterprise level and away from individual departments and/or lines of
business (LOBs). These departments/LOBs are still responsible for customer interactions, but
the enterprise is responsible for the customer.
 To accomplish CRM, the enterprise brings automation to each customer touch point (i.e.,
initiatives in sales force automation, the Internet, point of sale, and call/contact centers are all
pieces of CRM, but they are not substitutes for it).
CRM is:
– composed of tactics, processes and behaviors;
– not a technology; technology is the enabler of strategy, tactics, processes, and skill sets.
» the technology is implemented tactically.
– an initiative that causes fundamental changes in the organizational structure — from departmental/LOB
(internal) to functional (customer) view.
– very public: it is centered around your customer and anything that “goes wrong” becomes visible very
quickly.
.
GSA
Customer Relationship Management
Author: C. Bowers, 202-501-3831
ITAPC Approved; April 2004
GSA Approved Standard (Current)
Siebel Enterprise Server V7.0.4;
GSA Tactical Direction (Next 2 Years)
Siebel Analytics V7.5/3GS; SAP
SAP
Customer Profile System (CPS)
Siebel X
Actuate e.reporting
Customer Profile System (CPS)
•Firstlogic
GSA Strategic Direction
(2 to 5 Years)
•Fulcrum
•Visual Mining
•Customer Profile System (CPS)
In Containment (Product / Date /Projected Retirement)
Retired (Product / Date)
GSA Approved Waivers and Additional Supporting Information
Follow-up – Is SAP going to be used (strategic direction) – what types of CRM functions will be used in SAP?
Follow-up – clarify CPS’ role in relation to Siebel
Follow-up – clarify status, direction, and location (where in brick) for the use of Actuate e.reporting, Firstlogic, Fulcrum, and Visual Mining
CIO POC: C. Bowers
.
Responsible Group: Enterprise
Architecture Office, OCIO
GSA
Database Management Systems
Definition:
A Database Management System (DBMS) is a program (software package) that
enables end-users or application programmers to create and access data in a
database. The DBMS manages user requests (and requests from other programs) so
that users and other programs are free from having to understand where the data is
physically located on storage media and, in a multi-user system, who else may also be
accessing the data. In handling user requests, the DBMS ensures the integrity of the
data (that is, making sure it continues to be accessible and is consistently organized as
intended) and security (making sure only those with access privileges can access the
data). A DBMS manages data in databases rather than files in file systems.
.
GSA
Database Management Systems
Author: C. Bowers, 202-501-3831
ITAPC Approved: April 2004
GSA Approved Standard (Current)
GSA Tactical Direction (Next 2 Years)
MySQL;
Oracle;
MS SQL Server;
Netweaver;
Notes*;
Sybase;
DMSII
MySQL;
Oracle;
MS SQL Server;
Netweaver;
Notes*;
Sybase;
GSA Strategic Direction
(2 to 5 Years)
MySQL;
Oracle DB;
MS SQL Server;
Netweaver;
Notes*;
Sybase;
DMSII
DMSII
Desktop: MS Access
Desktop: MS Access
Desktop: MS Access
In Containment (Product / Date /Projected Retirement)
Retired (Product / Date)
Oracle 8.x, 2004;
FoxPro, 2004
Progress, May 2004 / May 2006
GSA Approved Waivers and Additional Supporting Information
*Not suitable for high volume transactions – not relational.
Follow-up – Notes as a database – evaluation and reassessment in conjunction with collaboration platforms and electronic messaging by May 2006
CIO POC: C. Bowers
.
Responsible Group: Enterprise Architecture
Division, OCIO
GSA
Data Warehousing
Definition:
A storage architecture designed to hold data extracted from transaction systems,
operational data stores and external sources. The warehouse then combines that data
in an aggregate, summary form suitable for enterprise-wide data analysis and reporting
for predefined business needs. The five components of a data warehouse are
production data sources, data extraction and conversion, the data warehouse database
management system, and data warehouse administration.
Note: for our purposes, Business Intelligence is treated as a separate architecture
element.
.
GSA
Data Warehousing
Author: C. Bowers, 202-501-3831
ITAPC Approved: April 2004
GSA Approved Standard (Current)
GSA Tactical Direction (Next 2 Years)
GSA Strategic Direction
(2 to 5 Years)
DBMS: See DBMS standard
DBMS: See DBMS standard
DBMS: See DBMS standard
Extract, Transformation, Load (ETL) tool:
Informatica Power Center 6.0, SAP, ADT
Extract, Transformation, Load (ETL) tool:
Informatica Power Center 6.0, SAP, ADT
Data Modeling: System Architect, AllFusion Data
Modeling Suite (previously known as Erwin)
Data Modeling: System Architect, AllFusion
Data Modeling Suite (previously known as
Erwin)
ETL: Informatica Power
Center, SAP, Advantage Data
Transformer (ADT)
Metadata Management: Informatica, Advantage Data
Transformer Enterprise Metadata Edition (ADT EME)
Data Modeling: System
Architect, AllFusion Data
Modeling Suite
Metadata Management: Informatica,
Advantage Data Transformer Enterprise
Metadata Edition (ADT EME)
In Containment (Product / Date /Projected Retirement)
Metadata Management:
Informatica; Oracle, ADT EME
Retired (Product / Date)
DecisionBase(CA); (May, 2004/May, 2005)
Sybase inbuilt; (May, 2004/May, 2005)
DTS for SQL Server; (May, 2004/May, 2005)
Sybase PowerDesigner for DW (May, 2004/May, 2005)
Oracle8 all versions -- Dec., 2003 (for data warehousing)
GSA Approved Waivers and Additional Supporting Information
CIO POC: C. Bowers
.
Responsible Group: Enterprise Architecture
Division, OCIO
GSA
Business Intelligence Tools
Definition:
An interactive process for exploring and analyzing structured, domain-specific
information (often stored in data warehouses) to discern trends or patterns, thereby
deriving insights and drawing conclusions. The BI process includes communicating
findings and effecting change. Domains include customers, suppliers, products,
services and competitors. Has the following attributes: web-enabled multidimensional
analysis; data transformation capability; data integration capability; support Oracle &
Access & SQL Server; provide ODBC & SQL & DB2 interfaces; suited to both Windows
and UNIX environments; provide download capability to Excel.
.
GSA
Business Intelligence Tools
Author: C. Bowers, 202-501-3831
ITAPC Approved:
GSA Approved Standard (Current)
GSA Tactical Direction (Next 2 Years)
Oracle Discover Tools (QR);
Oracle Discover Tools (QR);
URSA (QR); (for Unisys ClearPath)
Oracle BI Beans (M);
Business Objects (QR); (Crystal Reports (QR))
URSA (QR);
Pilot Bus. Analyzer
(M);
Oracle Discover Tools (QR);
PilotWorks (GPM);
Business Objects (QR);
Business Objects (QR);
Oracle BI Beans (M);
Crystal Reports (QR);
(Crystal Reports (QR))
In Containment (Product / Date /Projected Retirement)
GSA Strategic Direction
(2 to 5 Years)
PilotWorks (GPM);
Retired (Product / Date)
Pilot Business Analyzer (M);
CA Decision Base, 12 Jun 2003;
PilotWorks (GPM); (status TBD)
Hyperion, 12 Jun 2003;
Primavera (pending evaluation)
Pilot Decision Support Suite, 30 Nov 03
Conference Notes:
GSA Approved Waivers and Additional Supporting Information
Primavera, wInsight &Dekker are leading EVM tools. See “Task2GSA EVM Tool Survey.” – need to establish EVM vendor
PilotWorks -- Pilot is specializing in organizational performance management. It is the only web-enabled PM system with drill to supporting stats. It won the
Intelligent Enterprise Readers' Choice Award as the "Best Business Performance Monitoring & Management Environment.“
(QR) Query Resource, (EVM) Earned Value Management
Note: Crystal Reports purchased by Business Objects, which will result in a combined tool set in the future
CIO POC: C. Bowers
.
Responsible Group: Enterprise Architecture
Division, OCIO
GSA
Enterprise Application Integration (EAI)
(Intra-Enterprise Middleware)
Author, G.Thomas
Definition:
Traditional EAI oriented middleware includes Application Servers and MOM tools.
Application Servers encapsulate presentation controllers, business logic, and resource
tier data access. MOM tools are typically used for operational data store
synchronization, and synchronous request/reply or asynchronous pub/sub application
to application integration.
Together, these tools provide a framework that includes components to handle the data
movement and data transformation within business processes, and the specific
adapters that provide access to the information residing in particular applications or
other data sources.
The goal of EAI is to allow a company to manage integration as one system rather than
trying to administer ‘point to point’ middleware scattered about the enterprise's IT
infrastructure.
EAI is in flux as Application Server and MOM vendors repurpose their tools to
incorporate technologies that facilitate long running, transaction oriented workflows that
span enterprise boundaries, which leads to the next ‘Middleware – Web Services’
Brick.
.
GSA
Enterprise Application Integration (EAI)
(Intra-Enterprise Middleware)
Author: G.Thomas, 202-219-1979
ITAPC Approved; Jul 2003
GSA Approved Standard (Current)
Native SQL API; JDBC;
Sybase Enterprise Portal/ EAS;
Open A ODBC; Open A JDBC;
DQ Broker; Tuxedo; Oracle 9iAS/Portal
GSA Tactical Direction (Next 2 Years)
Commercial: BEA WebLogic; IBM
WebSphere; MS.NET; Sybase Enterprise
Portal/ EAS; Tuxedo; Oracle 9iAS/10g/Portal
Open Source:
•JBOSS, Tomcat
In Containment (Product / Date /Projected Retirement)
GSA Strategic Direction
(2 to 5 Years)
Enterprise Service Bus (ESB) is a
standards-based integration
backbone that combines messaging,
Web services, transformation and
intelligent routing to reliably
connect and coordinate the
interaction of hundreds of
application endpoints spanning a
global organization.
Retired (Product / Date)
Oracle Application Server; Platinum - June 2002
Retrievalware - June 2003
GSA Approved Waivers and Additional Supporting Information
•Emphasis should be placed on event driven asynchronous (non-blocking) messaging using the JMS standard in J2EE with XSD payloads so that they may be later deployed via Web
service protocols that will secure and reliably route, transform and choreograph message sequences on the externalized ESB. Internally, interoperability with existing EIS systems should be
based on JCA.
•Follow-up (URGENT) – consider rationalization between this brick, the WEB Hosting brick and the Web Services brick (Possible bricks include Application Server Platforms, EAI
Protocols, Content Oriented Website, etc.)
•Follow-up (URGENT) – consider the strategy around application server platforms and how much platform functionality GSA needs. – vendors considered should include Oracle, IBM,
Microsoft, Sybase, BEA and JBOSS (Open Source).
CIO POC: C. Bowers
.
Responsible Group: Enterprise
Architecture Office, OCIO
GSA
Enterprise Application Integration (EAI)
(Web Services)
Author, G.Thomas
Definition:
Web Services support the extension of traditional EAI Application Servers and MOM
queues as Enterprise Service Bus technologies, which implements a Service Oriented
Architecture (SOA) that is the foundation for an IT infrastructure framework based on a
logical Publish/Find/Bind/Execute processing model.
SOA emphasizes trans-enterprise interoperability of loosely coupled distributed
components whose orchestrated XML message choreographies use open Internet
standard transports and protocols. Web Services open standards are the foundation for
SOA, moving the focus of IT interoperability from applications to message streams.
The WS-I standards (also part of the TRM) include the basic Web Service standards
that make the ‘publish-find-bind’ paradigm possible. Publishers are providers who
expose application component interfaces to be discovered or found by component
consumers via a component registry, whereupon they can bind to and execute the
services listed based on establishing a contractual agreement of their roles in the
message sequencing.
OASIS and IBM/MS are driving the set of specifications that are emerging as the
SOA/ESB Platform, based on Web Services technologies. Web Service deployment
gives rise to a complementary set of Orchestration and QoS Management tools for
ESB technologies, which is an emerging and rapidly evolving market space.
.
GSA
Enterprise Application Integration (EAI)
(Web Services)
Author: G.Thomas, 202-219-1979
ITAPC Approved; Jul 2003
GSA Approved Standard (Current)
•WS-I Basic Profiles
•UDDI, (ebXML RIM, WSIL)
•WSDL
•SOAP
•XML/XSD
GSA Tactical Direction (Next 2 Years)
WS-I Extended Profiles
Sonic ESB
FOSS – JBOSS/Apache SOIP
In Containment (Product / Date /Projected Retirement)
GSA Strategic Direction
(2 to 5 Years)
FOSS
Retired (Product / Date)
GSA Approved Waivers and Additional Supporting Information
•Emphasis should be placed on WS-* stack that externalizes a JMS backbone, implemented with Free and Open Source Software (FOSS).
•Follow-up (URGENT) – consider rationalization between this brick, the WEB Hosting brick and the EAI (Intra-Enterprise) brick (see comment on EAI -- IntraEnterprise Middleware brick)
•Follow-up – consider a brick at a standards level as well as an architecture/product level
CIO POC: C. Bowers
.
Responsible Group: Enterprise
Architecture Office, OCIO
GSA
Workgroup Computing
Definition:
This element is a broad one that encompasses applications that deliver capability for
group collaboration and light workflow. Much of this functionality (e.g., message
transfer agents, directory, gateways, e-mail clients, collaborative tasks, scheduling) is
now combined in comprehensive “GroupWare” packages like Microsoft Exchange or
Lotus Notes Domino.
Another way to think of this is to roll up to a higher level category: collaborative
computing. This generally includes the four elements of:
GroupWare/Collaboration tools
Messaging/directory services
Electronic document management/workflow
E-mail/calendaring/scheduling
Because document management, e-mail/calendar/schedule have been covered
elsewhere, this brick will cover only workflow and groupware/collaboration.
.
GSA
Workgroup Computing
ITAPC Approved: April 2004
Author: Paul Butler (202) 219-0382
GSA Approved Standard (Current)
IBM Lotus Notes 5.x & 6.x (client)
IBM Lotus Domino 5.x & 6.x (server)
IBM Lotus SameTime 2.x & 3.x (6.x)*
IBM Lotus QuickPlace 2.x & 3.x (6.x)*
Accessible FormNet 2.x
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
IBM Lotus Notes 6.x (client)
IBM Lotus Domino 6.x (server)
IBM Lotus Instant Messaging 6.x*
IBM Lotus Web Conferencing 6.x*
IBM Lotus Team Workplace 6.x*
Accessible FormNet 2.x
In Containment (Product / Date /Projected Retirement)
IBM Lotus Notes 7.x (client)
IBM Lotus Domino 7.x (server)
IBM Lotus Instant Messaging*
IBM Lotus Web Conferencing*
IBM Lotus Team Workplace*
Accessible FormNet
Retired (Product / Date)
Surfer (October 2001)
IBM Lotus Notes 4.6.x (client) (June 2003)
IBM Lotus Domino 4.6.x (server) (June 2003)
IBM Lotus Notes 5.x (March 2004 / December 2004)
IBM Lotus Domino 5.x (March 2004 / December 2004)
IBM Lotus SameTime 2.x (December 2003 / December 2004)
IBM Lotus QuickPlace 2.x (December 2003 / December 2004)
GSA Approved Waivers and Additional Supporting Information
• IBM Lotus Software has rebranded several of its products. IBM Lotus Quickplace is now referred to as IBM Lotus Team Workplace and IBM Lotus Sametime has been divided
into two pieces known as IBM Lotus Instant Messaging (IM/Awareness) and IBM Lotus Web Conferencing. Also, future releases of Notes/Domino extended products, which
includes Quickplace and Sametime, are being synchronized with the Domino release numbering scheme to maintain version coordination among products. The above name and
numbering changes apply to all future releases of 3.x and above.
• Follow-up – evaluation and reassessment of collaboration platforms by May 2006
CIO POC: Sally Perry
.
Responsible Group: IOA Division, OCIO
GSA
Remote Access
Definition:
 Remote access is the ability to log on to a network from a distant location.
Generally, this requires a computer, a modem and remote access software to allow
the computer to dial into the network over a telephone line. Remote access can
promote productivity and cut costs., employees can retrieve corporate information
and use E-mail when they are traveling.
 Any employee that works outside the office and uses wide-area networks (WANs)
to connect back to a business office to coexist with office counterparts, is also
engaged in remote access. The definition applies regardless of the type of network
and end connection used, i.e., public switched telephone network, ISDN, valueadded network, generic digital subscriber line (xDSL), frame relay, asynchronous
transfer mode (ATM), cable modem, private circuit, public Internet, or partner
extranet. The definition applies to anyone who formally works in the enterprise
supply chain, including employees, partners, customers, suppliers and contractors.
.
GSA
Remote Access
ITAPC Approved: April 2004
Author: Dianne Phillips, 202,219-2114
GSA Approved Standard (Current)
GSA Tactical Direction (Next 2 Years)
Cisco AS5350;
Cisco AS5350;
Virtual Private Network (VPN) Next Generation (NG )
FP3.
VPN/ NG FP3;
GSA Strategic Direction
(2 to 5 Years)
Cisco AS5350;
VPN/NG/AI R55;
VPN NG , Application Intelligence (AI) R55;
In Containment (Product / Date /Projected Retirement)
Retired (Product / Date)
VPN NG / September 2004 /Retirement is dependant on Testing ,LAN
Admin and end-user migration.
GSA Approved Waivers and Additional Supporting Information
•Follow-up – VPN Smart Gate used by the local area backbone network (discussion/additional detail to be reviewed)
•This brick is focused on remote access security
•Follow-up – consider expanding standards to include policy or other standards to address other hardware and connectivity. For example, it could set preferred
connectivity service providers.
CIO POC: G. McNerney
.
Responsible Group: Internetworking
Division OCIO
GSA
Personal Digital Assistant (PDA) Devices
Definition:
Wireless PDA -- devices that synchronize wirelessly via the cellular network or other
wireless networks.
Wired PDA – devices that synchronize via desktop or laptop computer
.
GSA
Personal Digital Assistant (PDA) Devices
Author: K. Rice, 202-501-0496
ITAPC Approved; April 2004
GSA Approved Standard (Current)
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
Wireless PDA: PBS supported Blackberry devices
Wireless PDA: PBS supported Blackberry devices
Wired PDA: Any PalmOS, Windows CE devices
Wired PDA: Any PalmOS, Windows CE devices
Wireless PDA: PBS supported
Blackberry devices
Wired PDA: Any PalmOS,
Windows CE devices
In Containment (Product / Date /Projected Retirement)
Retired (Product / Date)
GSA Approved Waivers and Additional Supporting Information
Wireless PDA -- devices that synchronize wirelessly via the cellular network or other wireless networks.
Wired PDA – devices that synchronize via desktop or laptop computer
The office of the Chief Information Officer (OCIO) and the Federal Technology Service (FTS), are the only two organizations authorized to operate servers to
support non-standard and experimental wireless PDA services. Requests for a waiver of this policy must be addressed to the OCIO.
CIO POC: C. Bowers
.
Responsible Group: Desktop Subcommittee
GSA
Desktop Operating Systems
Definition:
The main control program that runs a “normal office desktop computer” and sets the
standard for running desktop application programs. It is the first program loaded when
the computer is turned on, and it resides in memory at all times. An operating system
is responsible for functions such as memory allocation, managing programs and errors,
and directing input and output. It may be developed by the computer vendor or by a
third-party independent software vendor.
.
GSA
Desktop Operating System
Author: K. Rice 202 501 0496
ITAPC Approved: April 2004
GSA Approved Standard (Current)
GSA Tactical Direction (Next 2 Years)
GSA Strategic Direction
(2 to 5 Years)
Windows XP
Future versions of Microsoft
(Longhorn)
Windows 2000 and Windows XP
In Containment (Product / Date /Projected Retirement)
Retired (Product / Date)
Windows ME, Windows 98, MS NT 4.0 are retired effective 1 Oct
2001
Windows 2000 / 13 Sept 2004 / End of product support
GSA Approved Waivers and Additional Supporting Information
• Other platforms such as MAC OS should only be deployed with a waiver from the Desktop Standards Subcommittee.
• This brick applies to GFE including GFE home use.
• Follow-up -- set projected retirement for Windows 2000.
CIO POC: C. Bowers
.
Responsible Group: Desktop Subcommittee
GSA
Application/Data Server Operating System
Definition:
The main control program running on an Application Server or Data Server that sets
the standard for running application programs or DBMSs. It is the first program loaded
when the server is turned on, and it resides in memory at all times. The operating
system is responsible for functions such as memory allocation, managing programs
and errors, and directing input and output. It may be developed by the server vendor
or by a third-party independent software vendor.
.
GSA
Application/Data Server Operating System
Author: C. Bowers, 202-501-3831
ITAPC Approved; April 2004
GSA Approved Standard (Current)
Unisys MCP; Windows 2000 Server;
Windows 2003 Server minus ADAM and
Application Partitions;
IBM AIX; Linux
Sun Solaris
GSA Tactical Direction (Next 2 Years)
Windows Server 2003;
IBM AIX;
Sun Solaris;
Unisys MCP
Linux
In Containment (Product / Date /Projected Retirement)
GSA Strategic Direction
(2 to 5 Years)
Sun Solaris;
Linux;
Unisys MCP;
IBM AIX
Windows
Retired (Product / Date)
300/MPE, / August 2003 / January 2006
NT 4.0 / August 2003 /December 2004
GSA Approved Waivers and Additional Supporting Information
Follow-up – consider enterprise licensing for Linux (which must consider standardizing Linux distribution)
CIO POC: C. Bowers
.
Responsible Group: Enterprise
Architecture Office, OCIO
GSA
Network Operating System
Definition:
 The main control program for managing and administering local area network
resources. The program runs on domain controller servers. It is the first program
loaded when the server is turned on, and it resides in memory at all times. The
main functions of the network operating system are user authentication and
authorization, application access, and printer and data sharing.
.
GSA
Network Operating System
ITAPC Approved: April 2004
Author: L. Neifert, 202-501-0480
GSA Approved Standard (Current)
MS Windows 2000 Server w/Active Directory
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
MS Windows Server 2003 w/ Active Directory
In Containment (Product / Date /Projected Retirement)
MS Environment /AD
Retired (Product / Date)
Novell / June 12, 2003 /April 1, 2005
Windows NT / June 12, 2004 / December, 2004
GSA Approved Waivers and Additional Supporting Information
CIO POC: L. Neifert
.
Responsible Group: End-User Computing
Division, OCIO
GSA
Storage Management
Definitions:
 DAS (direct attached storage)
– Traditional, disks directly attached to the hardware platform that utilizes them, can include
RAID technology.
 NAS (network attached storage)
– A NAS product combines a file server with storage and networking technologies.
Hardware issues touch upon processors, disk drives, RAID controllers, and network ports,
while software includes the embedded operating system, file system and storage
management. Networking technology involves network protocols such as the Ethernet and
Fibre Channel.
 SAN (storage or server area network)
– SAN consists of two tiers: The first tier - the storage plumbing tier - provides connectivity
between nodes in a network and transports device-oriented commands and status. At
least one storage node must be connected to this network. The second tier - the software
tier - uses software to provide value-added services that operate over the first tier. Thus a
simple Fibre Channel installation does not constitute a SAN by itself.
.
GSA
Storage Management
Author: L. Neifert, 202-501-0480
ITAPC Approved: April 2004
GSA Approved Standard (Current)
Storage Technologies Server Area Networks (SAN);
Network Attached Storage (NAS);
Direct Attached Storage (DAS)
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
NAS - (entry level,workgroup,departmental)
SAN - (Turnkey Solutions to include disk,
tape, management tools and services.)
In Containment (Product / Date /Projected Retirement)
NAS - (entry
level,workgroup,departmental)
SAN - (Turnkey Solutions to
include disk, tape, management
tools and services.)
Retired (Product / Date)
GSA Approved Waivers and Additional Supporting Information
•Large implementations of Direct Attached Storage is not as cost effective as NAS or SAN and should only be used for new requirements under extenuating circumstances and with a
ITAPC approved waiver of these standards.
•Some vendors market products that manage data across both NAS and SAN referred to as Storage Virtualization Systems (SVS).
• NOTE: Any deployments need to consider network implications
• Follow-up – initiate discussion around standardization and sharing – priority driven by flexibility, requirements, and expense (current deployments include – NetAppliance NAS,
iSCSI, NFS, EMC, Xiotech, Clarion
CIO POC: L. Neifert
.
Responsible Group: End-User Computing
Division, OCIO
GSA
Wireless LAN
Definition:
.
GSA
Wireless LAN
Author: C. Bowers, 202-501-3831
ITAPC Approved; MMM YYYY
GSA Approved Standard (Current)
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
In Containment (Product / Date /Projected Retirement)
Retired (Product / Date)
GSA Approved Waivers and Additional Supporting Information
Follow-up – what should the protocol standard be? What should the security standard be? What is currently in use? There are three major levels of potential
Wireless LAN standards: connectivity standards (e.g., 802.11a/b/g), security standards (e.g., 802.11i), and product/vendor standards for Wireless LAN equipment
(some vendors provide equipment with stronger security features, for example).
Brick owner (temporary) – Office of the CTO, for the purpose of identifying a long-term owner.
CIO POC: C. Bowers
.
Responsible Group: Desktop Subcommittee
GSA
Information Technology Security
Definition:
Enterprise-wide IT security consists of policies, standards, architecture, processes, education, products and
monitoring that all work together making up a comprehensive but sound solution to achieve Confidentiality,
Integrity, and Availability. Enterprises lacking a comprehensive approach will incur large, unwarranted costs and
ineffective results. The foundation for an enterprise-wide security initiative rests with a clearly defined set of
technology-independent standards. These typically consist of a definition of roles and responsibilities, baseline
controls, risk management requirements, and escalation and incident-response standards. All security
technology falls into one of the four following categories of processes:
 AUTHENTICATION
 AUTHORIZATION
 ADMINISTRATION
 AUDIT
.
GSA
Information Technology Security - Authentication
Definition:
Authentication is the process by which the network or system validates the identity of a user’s logon information
or verifies the integrity of a transmitted message from it’s source. A user’s name and password are compared
against an authorized list, and if the system detects a match, access is granted to the extent specified in the
permission list for that user. With a transmitted message, encryption procedures check to ensure it is from a
trusted source using both hardware and software tools. IT Security Authentication components include:
 Password Management
 Single Sign-on
 Smart Cards/Tokens/Certificates
 Biometrics
 Firewalls and Firewall Appliances
 Remote Access
 Encryption
 DDoS Protection
.
GSA
Information Technology Security - Authentication
ITAPC Approved – July 2004
Author: Kurt Garbars, 202:208-7485
GSA Approved Standard (Current)
LAN/WAN FW: CheckPoint FW NG, Cisco PIX (LAN and
site-to-site WAN bridging only)
VPN: CheckPoint VPN NG, Smartgate VPN, Secure Client,
and Cisco PIX for site-to-site WAN bridging
Encryption: PGP, SSH, SFTP, SSL
GSA Tactical Direction (Next 2 Years)
LAN/WAN FW: CheckPoint FW NG, Cisco
PIX(LAN and site-to-site WAN bridging only)
VPN:, CheckPoint VPN NG, Smartgate VPN,
Secure Client, and Cisco PIX for site-to-site WAN
bridging
Encryption: PGP, SSH, SFTP, SSL
E-authentication Infrastructure
In Containment (Product/Date/Projected Retirement)
GSA Strategic Direction
(2 to 5 Years)
Reduced Sign-on and VPN solutions
LAN/WAN FW enhancements
Retired (Product / Date)
CheckPoint FW 4.1(July 04 /September 04)
OPIE (Onetime Password System) (July 04/December 04)
GSA Approved Waivers and Additional Supporting Information
CIO POC: K. Garbars
.
Responsible Group: IT Security Subcommittee
GSA
Information Technology Security - Authorization
Definition:
Authorization is the right granted to an individual or system to access a networked system and the data stored
on it. Authorization is typically set up by a system administrator and verified by the computer based on some
form of user identification, such as a code number or password for local and remote access. Based upon
authorization rights, the user can perform only certain procedures that are granted by the system administrator.
IT Security Authorization components include:
 Application Protection
 Operating System Protection (Hardening)
 Resource (Data) Access Control
 Antivirus/Behavior Blocking
 Secure E-mail
 Web/Content/Spam Filtering
 Wireless Access Control
 Provisioning
 Identity Management
 Configuration Management
 Compliance Management
.
GSA
Information Technology Security - Authorization
ITAPC Approved – July 2004
Author: Kurt Garbars, 202:208-7485
GSA Approved Standard (Current)
Virus Protection: McAfee Virus Scan, Netshield,
Groupshield
GSA Tactical Direction (Next 2 Years)
Virus Protection: McAfee Virus Scan, Netshield,
Groupshield
Web/Content Filtering: Websense
In Containment (Product/Date/Projected Retirement)
GSA Strategic Direction
(2 to 5 Years)
Additional virus protection software
using behavior blocking
Retired (Product / Date)
GSA Approved Waivers and Additional Supporting Information
Listserv.gsa.gov uses a turnkey anti-virus solution from the vendor that uses F-secure anti-virus.
CIO POC: K. Garbars
.
Responsible Group: IT Security Subcommittee
GSA
Information Technology Security - Administration
Definition:
Administration is the process in which those who are in charge of operations of a network or system, assisted by
automated tools, make decisions on and maintain enforcement of rules and regulations of system use, install
new workstations and other devices, add and remove individuals from the list of authorized users, archive files,
oversee password protection and other security measures, monitor and analyze the usage of shared resources,
ensure continuity of operations, handle malfunctioning equipment, and diagnose network problems. IT Security
Administration components include:
 Bandwidth Management
 Backup
 Security Intelligence Consoles and Web Sites
 Event Management Consoles and Tools
 Intrusion Management Consoles and Aggregation
 Host-Based Intrusion Detection
.
GSA
Information Technology Security - Administration
ITAPC Approved – July 2004
Author: Kurt Garbars, 202:208-7485
GSA Approved Standard (Current)
GSA Tactical Direction (Next 2 Years)
NetIQ
NetIQ
GSA Strategic Direction
(2 to 5 Years)
Intrusion and Event correlation consoles
and tools
In Containment (Product/Date/Projected Retirement)
Retired (Product / Date)
GSA Approved Waivers and Additional Supporting Information
CIO POC: K. Garbars
.
Responsible Group: IT Security Subcommittee
GSA
Information Technology Security - Audit
Definition:
The audit process is an examination of equipment, programs, activities, and procedures to determine how
efficiently the overall system or network is performing, especially in terms of ensuring the integrity and security of
data. In the auditing process, an operating system uses a variety of procedures, such as database sampling and
generating confirmation, to detect and record security-related events, such as an attempt to create, to access, or
to delete objects such as files and directories. The record of each event is stored in a file known as the security
log, whose contents are available only to those with the proper clearance. IT Security Audit components include:
 Network-Based Intrusion Detection
 Wireless Detection Tools
 Vulnerability Testing Tools
 Remote Perimeter Management (FW/IDS/Access Control)
 Managed Security Monitoring
 Vulnerability/Penetration Testing
 General Consulting
.
GSA
Information Technology Security - Audit
ITAPC Approved – July 2004
Author: Kurt Garbars, 202:208-7485
GSA Approved Standard (Current)
LAN/WAN IDS: ISS Real Secure, Network Flight
Recorder, Snort; Cisco IDS (LAN only)
Scanners: ISS Internet Scanner, Nessus, L0phtCrack,
NetStumbler
Assessment Tools: ASSERT
GSA Tactical Direction (Next 2 Years)
LAN/WAN IDS: ISS Real Secure, Network Flight
Recorder, Snort; Cisco IDS (LAN only)
Scanners: ISS Internet Scanner, Nessus,
L0phtCrack, NetStumbler
Assessment Tools: ASSERT
In Containment (Product/Date/Projected Retirement)
GSA Strategic Direction
(2 to 5 Years)
Audit capability via enterprise
management tool
Enterprise level scanning and
reporting tools
Other assessment tools
Retired (Product / Date)
GSA Approved Waivers and Additional Supporting Information
CIO POC: K. Garbars
.
Responsible Group: IT Security Subcommittee
GSA
Electronic Messaging
Definition:
Electronic messaging includes the combination of hardware (i.e. server), protocols
utilized, and software (i.e. electronic messaging) capabilities that permit the electronic
transmission and storage of messages (generally text or graphics) and attached or
enclosed files. It also includes an E-mail application system that interfaces with the endusers. Some E-mail systems are limited to communication between end-users on the
same network; others have gateways that allow end users to send messages to other
designated computer systems or worldwide over the Internet. Once sent, the messages
(also called E-mail) are stored in electronic mailboxes until the recipient retrieves them.
.
GSA
Electronic Messaging
ITAPC Approved: April 2004
Author: Anne Marie Davis (202) 219-3910
GSA Approved Standard (Current)
IBM Lotus Notes 5.x & 6.x (client)
IBM Lotus Domino 5.x & 6.x (server)
Tumbleweed Secure Mail Server 5.x
Cloudmark Authority 2.x
Wireless (Blackberry); SMTP; MIME
LISTSERV 1.8x
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
IBM Lotus Notes 6.x (client)
IBM Lotus Domino 6.x (server)
Tumbleweed Secure Mail Server 5.x
Cloudmark Authority 2.x
Wireless (Blackberry); SMTP, MIME
LISTSERV X
In Containment (Product / Date /Projected Retirement)
IBM Lotus Notes 7.x (client)
IBM Lotus Domino 7.x (server)
Tumbleweed Secure Mail Server
Cloudmark Authority
SMTP, MIME, S/MIME
Wireless
LISTSERV X
Retired (Product / Date)
IBM Lotus Notes 4.6.x (June 2003)
IBM Lotus Domino 4.6.x (June 2003)
IBM Lotus EasySync 3.x (June 2003)
IBM Lotus Notes 5.x (client) (March 2004 / December 2004)
IBM Lotus Domino 5.x (server) (March 2004 / December 2004)
GSA Approved Waivers and Additional Supporting Information
Follow-up – standardize / set direction for unified messaging
Follow-up – evaluation and reassessment in conjunction with collaboration platforms by May 2006
CIO POC: Sally Perry
.
Responsible Group: IOA Division, OCIO
GSA
Enterprise-wide Resource Management
Definition:
Acquisition, maintenance and ongoing management and support of hardware and
software assets.
.
GSA
Enterprise-wide Resource Management
ITAPC Approved:
Author: J. Donow, 202-219-0886
GSA Approved Standard (Current)
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
Help Desk: Support Magic, Remedy, Unicenter AHD
Help Desk: CA Unicenter AHD, Remedy
Push: SMS, OnDemand Wininstall, Unicenter SDO
Push: CA Unicenter SDO, OnDemand Wininstall
Remote Control: SMS, Proxy, Unicenter RCO, PC
Telecommute (server management)
Remote Control: CA Unicenter RCO, Proxy
Asset Management: CA Unicenter AMO, Computrace,
CA Unicenter TND (single product)
OnDemand Wininstall
Asset Management: Support Magic, SMS, Computrace,
Unicenter AMO, Dell Open Manage Client
In Containment (Product / Date /Projected Retirement)
Retired (Product / Date)
PC Telecommute / ????? / ????? (desktop)
PC Anywhere / ????? / ????? (desktop)
Zen Works / ????? / ?????
Netwizard
GSA Approved Waivers and Additional Supporting Information
• Unicenter TND’s time dimension, neural network agent, enterprise management portal, and advanced user interface technology capabilities will further support the strategic direction.
• Follow Up -- Look for a better solution for distributed updates and patch management (push, distributed updates), which is particularly important for teleworkers and for home GFE.
Possible solutions include PatchLink and Mobile Automation, as well as other vendors/categories.
• Follow-up – consider taking a broader view of how GSA defines/approaches enterprise resource management – rather than desktop centric, it can include the broader picture of IT
infrastructure management and Forrester’s vision of Organic IT. This follow-up items should include CIOs.
• Follow-up – close loop on Unicenter standardization -- what should be the scope of Unicenter usage and deployment?
• Follow-up – consider adding Windows Terminal Server and VNC as standards specifically for server management, as well as allowing contained usage of PC Anywhere.
CIO POC: L. Neifert
.
Responsible Group: End-User Computing
Division, OCIO
GSA
Wide Area Network Topology
Definition:
 A communications network that connects computing devices over geographically
dispersed locations. While a local-area network (LAN) typically services a single
building or location, a WAN covers a much larger area such as a city, state or
country. WANs can use either phone lines or dedicated communication lines.
Transmission speeds are typically slower than those of LANs.
.
GSA
Wide Area Network Topology
ITAPC Approved: April 2004
Author: R. Bess, 202-501-2866
GSA Approved Standard (Current)
Fractional T1 up to OC48;
Frame Relay;
ATM;
IP;
IPX
GSA Tactical Direction (Next 2 Years)
Fractional T1 up to OC48;
Frame Relay;
ATM; IP;
Testing Multi Protocol Label
Switching (MPLS)
In Containment (Product / Date /Projected Retirement)
GSA Strategic Direction
(2 to 5 Years)
Fractional T1 up to OC48;
ATM; IP; MPLS;
Gigabit Ethernet
Retired (Product / Date)
IPX / Apr 2003 / Retirement depends on network user demand
GSA Approved Waivers and Additional Supporting Information
• It is expected that Frame Relay & ATM will continue to dominate the MAN/WAN market in the Tactical time frame with more
deployment of MPLS in the WAN.
CIO POC: G. McNerney
.
Responsible Group: Internetworking Division, OCIO
GSA
Wide Area Network Hardware
Definition:
 A router is a device that connects two networks . Routers receive packets of
information from computers or other routers on the network; they then send these
packets to their destinations based on addresses at the beginning of the packets
and a road map of the other computers and peripherals on the network and related
networks.
 A switch is a network device that filters, forwards, frames based on the destination
address of each frame. The switch operates at the data link layer of the OSI model.
.
GSA
Wide Area Network Hardware
Author: R. Bess, 202-501-2866
ITAPC Approved: April 2004
GSA Approved Standard (Current)
Lucent B-STDX Switch;
Lucent CBX500 Switch.
GSA Tactical Direction (Next 2 Years)
Lucent CBX500 or possibly
GX550 Switch.
Lucent CBX500 Switch.
In Containment (Product / Date /Projected Retirement)
GSA Strategic Direction
(2 to 5 Years)
Retired (Product / Date)
Lucent B-STDX Frame Relay Switch / Jun 1999 / Sep 2005
GSA Approved Waivers and Additional Supporting Information
• WAN traffic and new application rollouts will determine the configuration of the edge devices on the network.
• The CBX500 Switch should be viable through the next 4 years.
• Emerging platforms include Ethernet WAN/Switching technologies, and Switching technology with storage support.
CIO POC: G. McNerney
.
Responsible Group: Internetworking Division, OCIO
GSA
Structured Cabling /LAN Topology
Definition:
 A geographically limited communication network that connects users within a defined area. A
LAN is generally within a building or small group of buildings and is managed and owned by a
single enterprise. The shorter distances within a building or campus enable faster
communications at a lower cost than wide-area networks (WANs). Although an increasing
number of LANs use Internet standards and protocols, they are normally protected from the
public Internet by firewalls.
LANs are generally used to perform the following functions:
–
–
–
–
Print on printers attached to the network.
Transfer data or software to or from other systems attached to the network.
Send e-mail to other users on the network.
Access wider-area networks, including the Internet, via a direct connection from the network, for external
file transfer, e-mail, facsimile, group collaboration and video-conferencing.
 Structured cabling is the physical wiring of the environment that allows the interconnections
between devices. Lower level (OSI - physical layer) topology of the LAN and how LANs connect
to other related resources.
 Includes network cabling subsystems: horizontal, backbone, work area, equipment/computer
room, telecommunications closet, entrance facilities, and administration.
 Cabling standards bodies include National - ANSI/TIA/EIA 568-A and International - ISO/IEC
11801
.
GSA
Structured Cabling / LAN Topology
ITAPC Approved: April 2004
Author: J. Donow, 202-219-0886
GSA Approved Standard (Current)
Wiring: Cat 5e UTP; Multimode Fiber;
DataLink: Ethernet 10/100 Base T Cat 5e;
100Mb switched to desktop Ethernet 100
Base T; Gig uplinks in Wire Closets
10/100 to the Ports; 10Gb between Core, GB
Servers
Protocol; TCP/IP
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
Wiring: Cat 5e UTP; Singlemode Fiber;
Wireless
Datalink: Ethernet/100 Base T;
10 Gigabit Ethernet;
Wiring: Single-mode Fiber;
Wireless; Bluetooth
Datalink: Ethernet 100; 10
Gigabit Ethernet
Protocol; TCP/IP
Protocol; TCP/IP (must plan for
v.6)
In Containment (Product / Date /Projected Retirement)
Retired (Product / Date)
Wiring: Coax; 100VG; Anylan,
Cat 3
Datalink: 10Base2;10BaseT;
FDDI, FAST
Ethernet/110BaseTX
February 2003
GSA Approved Waivers and Additional Supporting Information
• Wireless LAN is transitioning to a standards-based, high-bandwidth, cost-effective solution
• It may be possible to squeeze out one more generation of LAN technology on existing MMF fiber to save the costs of SMF electronics,
but the end of the road for MMF is in sight.
CIO POC: L. Neifert
.
Responsible Group: End-User Computing
Division, OCIO
GSA
Voice Over Internet Protocol (VoIP)
Definition:
Voice, Video, and White Boarding convergence are the technologies that support
the transmission of voice, video, and white boarding over data networks. It
includes such technologies as Voice Over IP, Voice over ATM, Voice over Frame
Relay, Sametime and Quick Place.
.
GSA
Voice Over Internet Protocol (VoIP)
Author: G. McNerney, 202-501-2812
ITAPC Approved; April 2004
GSA Approved Standard (Current)
GSA Tactical Direction (Next 2 Years)
SIP
GSA Strategic Direction
(2 to 5 Years)
SIP
SIP
In Containment (Product / Date /Projected Retirement)
Retired (Product / Date)
H 323(voice)/January 8, 2004/12 months following release of
CISCO call manager version 5.0, which is scheduled to be
released mid CY 04
GSA Approved Waivers and Additional Supporting Information
CISCO Call Manager currently implements CISCO’s SCCP (light-weight version of H323)
ITAPC approved waivers on Jan 8th, 2004 for R3 and R6 to deploy SCCP to field offices.
Follow-up – review interoperability between various vendor solutions
CIO POC: G. McNerney
.
Responsible Group: Internetworking
Division, OCIO
GSA
Directory Services – Identity Management
Definition:
A directory service works like a phone book by providing a listing of all named
network resources including users, computers, servers, applications, printers
and storage devices. It provides a map of the network so that objects can be
accessed without end users knowing their exact physical location.
A directory service can store any information about a network resource that a
network application or network users would find useful.
.
GSA
Directory Services – Identity Management
Author: L. Neifert, 202-501-0480
ITAPC Approved: April 2004
GSA Approved Standard (Current)
GSA Strategic Direction
(2 to 5 Years)
GSA Tactical Direction (Next 2 Years)
Single GSA Enterprise Directory
Microsoft Windows 2000 Active Directory (AD)
Microsoft Windows 2003 Active Directory
Unified Security Architecture (Authentication/Authorization Web Services)
AD integrated applications
AD integrated or LDAP compliant application
directories
Federated Identity (SAML x, Liberty,
MetaDirectory/Provisioning
WS-Federation)
LDAP compliant application directories (LDAP 3)
Microsoft Windows 2003 Active Directory
Core security product (SSO) – (evaluation pending)
AD integrated applications
MetaDirectory/Provisioning
Federated Identity (SAML 1.0)
LDAP compliant application directories (LDAP 3)
In Containment (Product / Date /Projected Retirement)
Retired (Product / Date)
Proprietary directories for specific applications / Nov 2002
Novell NDS / Nov 2002 / April 2005
GSA Approved Waivers and Additional Supporting Information
New applications and modifications to legacy applications will be LDAP compliant.
NOTE: Various vendor implementations of LDAP may not seamlessly integrate with each other.
Oracle Internet Directory and legacy directories should be granted waivers to cover current product implementations
Follow-up -- Reconcile authentication architecture, biometric data collection, NIST recommendations with the security elements above
Follow-up -- Determine architecture and strategy for metadirectory and provisioning technologies (potentially password management, too)
CIO POC: L. Neifert
.
Responsible Group: End-User Computing
Division, OCIO
GSA
Standards Profile
SERVICE AREA
User Environment
SERVICE
End-User Hardware
STANDARD
Intel Server, Laptop, and Desktop Hardware – Direction as dictated by the GSA
Hardware BPA (http://hwbpa.gsa.gov)
Thin Client – Windows 2000 Terminal Services, Metaframe Presentation Server
End-User Software
WEB Browser – MS Internet Explorer 6.0
Personal Productivity – Microsoft Office 2003, MS Project 2003; Visio 2003
Desktop Utilities –
End-User Utilities
Misc: Real Player G2; Win Zip 9.0; Windows Media Player
Handheld Synchronization: Palm Pilot (Palm Desktop, EasySync, Intellisync) ;
Windows CE (ActiveSync); Blackberry (Blackberry Desktop Software, WIC); Lotus
EasySync
Document Viewer: AutoCad VoloViewer, Visio Viewer 2003, Adobe Acrobat Reader
6.x
.
GSA
Standards Profile (cont’d)
SERVICE AREA
Application Services
SERVICE
STANDARD
Application
Development
Environment
Application Technologies -
Application Server
Software
WEB Hosting Infrastructure - Netscape Enterprise Server 3.x; iPlanet 4.x; Sun
One Web Server 6.x; Zeus 4.x; Microsoft IIS 4.x, 5.x; IBM Lotus Domino 5.x;
Apache 1.3.x, 2.0.x; Analog 4.x; Webtrends 5.x; Oracle 8i Enterprise Edition;
J2EE; Broadvision 6.x, 7.x; Verity Ultraseek 4.x; ColdFusion
Application Systems
Tools: APC: Power Builder; C; MS Visual Studio;J-Builder, Oracle Software Suite,
Business Objects Designer, Business Objects SDK, SAP Enterprise, Lotus Domino
Designer
Languages: Power-J, PERL, Visual Basic; COBOL; HTML; CGI; Java; Java
Script; C++
Digital Document Technology - Documentum; Adobe Acrobat, Lotus Notes
(.nsf); Internet Quorum (Correspondence Tracking), Lasherfishe
Knowledge Management – There is no current GSA ITAPC approved standard
for Knowledge Management
Customer Relationship Management – Siebel Enterprise Server V7.0.4;
Actuate e.reporting; Firstlogic; Fulcrum; Visual Mining; Customer Profile System
(CPS)
.
GSA
Standards Profile (cont’d)
SERVICE AREA
Data Services
SERVICE
STANDARD
Database Technologies
Database Management Systems - MySQL; Oracle; MS SQL Server; Netweaver;
Notes*; Sybase; DMSII
Desktop: MS Access
Datawarehouse and
Business Intelligence
Data Warehousing -
DBMS: See DBMS standard
Extract, Transformation, Load (ETL) tool: Informatica Power Center 6.0, SAP,
ADT Metadata Management: Informatica, ADT EME
Data Management
Business Intelligence Tools – Oracle Discoverer Plus;Business Objects Enterprise 6;
URSA;Crystal Reports
Data Modeling: System Architect, AllFusion Data Modeling Suite (previously known
as Erwin)
.
GSA
Standards Profile (cont’d)
SERVICE AREA
Integration Services
SERVICE
Middleware
STANDARD
Enterprise Application Interface (Intra-Enterprise) - Native SQL API; JDBC;
Sybase Enterprise Portal/ EAS; Open A ODBC; Open A JDBC; DQ Broker;
Tuxedo; Oracle Application Server; Platinum
Enterprise Application Interface (Web Services) - WS-I Basic Profiles; UDDI,
(ebXML RIM, WSIL); WSDL; SOAP; XML/XSD
Application
Integration
Not defined at this time
Collaboration
Workgroup Computing – IBM Lotus Notes 5.x & 6.x (client); IBM Lotus
Domino 5.x & 6.x (server); IBM Lotus SameTime 2.x & 3.x (6.x)*; IBM Lotus
QuickPlace 2.x & 3.x (6.x)*; Accessible FormNet 2.x
Interchange
Technologies
Not defined at this time
.
GSA
Standards Profile (cont’d)
SERVICE AREA
SERVICE
Infrastructure Services
Operating Systems
STANDARD
Desktop Operating System – Windows 2000 and Windows XP
Application/Data Server Operating Systems – Unisys MCP; Windows 2000
Server; Windows 2003 Server minus ADAM and Application Partitions;
IBM AIX; Linux; Sun Solaris
Network Operating System - MS Windows 2000 Server w/Active Directory
Wireless
Not defined at this time
Storage
Storage Management – Server Area Networks (SAN); Network Attached Storage
(NAS); Direct Attached Storage (DAS)
IT Security
Authenication - LAN/WAN FW: CheckPoint FW NG, Cisco PIX (LAN and siteto-site WAN bridging only)
VPN: CheckPoint VPN NG, Smartgate VPN, Secure Client, and Cisco PIX for
site-to-site WAN bridging
Encryption: PGP, SSH, SFTP, SSL
Authorization - Virus Protection: McAfee Virus Scan, Netshield, Groupshield
Administration - NetIQ
Audit - LAN/WAN IDS: ISS Real Secure, Network Flight Recorder, Snort; Cisco IDS (LAN
only)
Scanners: ISS Internet Scanner, Nessus, L0phtCrack, NetStumbler
Assessment Tools: ASSERT
.
GSA
Standards Profile (cont’d)
SERVICE AREA
Infrastructure Services
(cont’d)
SERVICE
Data Center
Environment
STANDARD
Not defined at this time
Electronic Messaging
Electronic Messaging - IBM Lotus Notes 5.x & 6.x (client); IBM Lotus Domino
5.x & 6.x (server); Tumbleweed Secure Mail Server 5.x; Cloudmark Authority 2.x;
Wireless (Blackberry); SMTP; MIME; LISTSERV 1.8x
Application Server
Hardware
Direction as dictated by the GSA Hardware BPA (http://hwbpa.gsa.gov)
Infrastructure
Management
Enterprise-Wide Resource Management – Help Desk: Support Magic, Remedy,
Unicenter AHD
Push: SMS, Veritas Wininstall, Unicenter SDO, Netwizard, Zen Works
Remote Control: SMS, PC Anywhere, Proxy, Netwizard, Unicenter RCO, PC
Telecommute
Asset Management: Support Magic, SMS, Computrace, Unicenter AMO, Veritas
Winland, Dell Open Manage Client
.
GSA
Standards Profile (cont’d)
SERVICE AREA
Infrastructure Services
(cont’d)
SERVICE
Network
Infrastructure
STANDARD
Wide Area Network Topology – Fractional T1 up to OC48; Frame Relay;ATM;
IP; IPX
Remote Access – Cisco AS5350; Virtual Private Network (VPN) Next
Generation (NG ) FP3.
Wide Area Network Hardware - Lucent B-STDX Switch; Lucent CBX500
Switch
Structured Cabling/LAN Topology –
Wiring: Cat 5e UTP; Multimode Fiber;
DataLink: Ethernet 10/100 Base T Cat 5e;
100Mb switched to desktop Ethernet 100 Base T; Gig uplinks in Wire Closets
10/100 to the Ports; 10Gb between Core, GB Servers
Protocol; TCP/IP
Voice
Directory Services
Voice over Internet Protocol - SIP
Directory Services - Microsoft Windows 2000 Active Directory (AD); AD
integrated or LDAP compliant application directories
.