Transcript Personal Communications

Richard Tworek
VP, Enterprise
Communication Servers
2006 Technology Focus
Enhancing the Human Experience
with Enterprise Real-Time and
Secure Converged Communications
Today’s Business Imperatives
Optimize Investments
Save Time
Take full advantage of current resources:
andinfrastructure
Money and people
Save/Protect
High demand on customer
responsiveness,
accessibility and fast
Company
Assets
decision making
Network infrastructure and
information/content must be reliable,
resilient and secure
Fundamental Disruptions Are
Transforming Today’s Telecom Industry
New World, Rules, Players, Opportunities
Impacts on Telecom and IT
 Employee
Virtualization
 Mobility: almost 50% of
 IP
Convergence
companies will use some
Lower
TCO
sort
of
mobile apps of IT
 Consumerization

to
 New
87% access
of all Enterprise
 Consumer penetration of
multimodal
workers are temporally
mobility
driving remote
business
or
permanently
communications
adoption
 Collaboration – one of
 Worldwide PDA shipments
top biz priority
increased 20.7 percent in
2005

Who Are The Customers?
IT Manager
Anywhere
Simple
Mobile
End-User
Open
Anytime
Resilient
Investment Protection
Customer’s Customer
Reliable
Secure
Integrated
2006 - Top 3 Technology
Initiatives
Security
Open – SIP
Real-Time Personal Communications
Enhancing the User Experience…
Security
Trends
 More mixed media on networks
 Distributed workforce and B-to-B
communications needs
Technology Readiness
 Security part of the DNA
(User/Network/OS/Applications)
 Media Security (application)
- 75% of hacks at application layer
“By 2009, 80 percent of
companies will have
suffered an application
security incident”
(Gartner, Dec.2005)
 Embedded in IP Clients
Enterprise Value/ROI
 A balanced Value Proposition
 Risk mitigation: loss of
information, system recovery, lost
productivity
Open - SIP
Trends


User & enterprise diversity – flexible
choice
The potential to be a disruptive
technology
Technology Readiness



Web Services
API, standard interfaces,
interoperability
Integration: IP Telephony,
Collaboration, Desktop, Back-office,
vertical apps, etc.
Enterprise Value/ROI


Adaptive client & application choice
Streamlined business process,
improved customer responsiveness,
productivity
Personal Communications
Trends
 Technology consumerization
 Virtual and mobile workforce
 Increase # of com. channels
Technology Readiness
 Personal Agent
 Presence (location, device,
application)
 Speech to text, text to speech
 RFID
 WiFi, Fixed, Cellular, Dual Mode
Enterprise Value/ROI
 Simplicity
 Time to decision making
 Business without boundaries
The Big Surprise ? Over Hyped?
Surprise
Hype
Velocity at which
Presence and Mobility
Intersect
VoIP for the
sake of VoIP
Innovation
“Innovation is executing on creativity.”
Richard Tworek