Transcript Sales training

Unified Communication
Microsoft och IBM samarbete
Bo Westling
Användarföreningen i Umeå 2009
Today
Separate Communications
Voice
Email and IM
Video
Business Applications
Where Will the Road Take Us Next?
UC and the Information Revolution
The Computing Revolution
• Advanced processing power and memory
• Efficient and affordable software
• Enhanced productivity
The Internet Revolution
• Nearly unlimited access to information
• Enhanced communications
• Opportunity for increased collaboration
The UC Revolution
•
•
•
•
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Break down the barriers between devices
Put people at the center of communications
Transform the way we do business
Communications Enabled Business Processes
Many Roads, One Destination
Choose Your Path to Unified Communications
Email
Voice
Instant Messaging
Team
Workspaces
Pulls together voice, email, instant
messaging, conferencing, calendaring
and other voice/data applications…
Documents and Files
…so that people can be reached as
soon as possible…
Integrated Workflow
Applications
…collaborate efficiently and effectively…
Calendaring
Audio
Conferencing
…and accelerate decision making
and the speed of business.
Presence
and Status
Web/Data
Conferencing
Video
Mobility
The Solution
Unified Communications
(ACE)
Email
and IM
Video Voice
Business
Applications
Devices,
Applications,
Interfaces
Customizable
Services
Environment
Context
Nortel Enterprise Strategy
Business efficiency, Lower TCO, Enhanced
customer experience
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Gartner Magic Quadrant for Unified Communications, 2008*
*The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for
a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not
endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users toMagic
select only
those vendors
placed inCommunications,
the “Leaders”
Quadrant
for Unified
quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or
2008; Bern Elliot, September 12, 2008
implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Unified Communications
Partnership and Alliances
Open Partner
Developer Partner
Together
Nortel Unified
Communications Ecosystem
the Best UC Solution
Microsoft (ICA) Alliance Journey
Segmented
Telephony
Directory
Integrated
Active
Directory
Nortel
CS1000,
CS2100/ 2000
Active
Directory
Office
Communications
Server 2007
Exchange Server
2007 UM
Transformed
Business
Processes
Nortel
Telephony
Features &
Services
Office
Communications
Server 2007
Active
Directory
Exchange Server
2007
Telephony
System
Applications
Desk
Phone
IM
Conferencing
Email
Mobile
Phone
Legacy
IP
Phone Phones
Office
CC Mobile
Communicator Client Client
Single Client
What Does Today’s UC Look Like?
Nortel UC Solutions: Telephony
• Leverage the best of both
worlds for a complete UC
solution:
• Nortel’s voice features and apps
• Microsoft’s OCS 2007
• IBMs Sametime / Lotus Notes
• Complete integration for Direct
SIP, Dual-Forking and DualForking with Remote Call
Control
• Comprehensive support for
existing endpoints
Dual Forking with Remote Call Control
•Microsoft Office
Communicator 2007 as
primary device
•Nortel desk phone as
primary device
What Does Today’s UC Look Like?
Nortel UC Solutions: Collaboration
• Simple to use, multi-party,
on-premise audio and video
conferencing
• The flexibility of a PSTN dial-in
audio bridge for off-premise
users for those on non-OCS or
Sametime endpoints
• Scalable to 2,000+ ports
• Management console available
as an MMC snap-in
Nortel Multimedia Conferencing
•Highly reliable, multi party, on-premise,
reservation-less audio and video
software conferencing
PSTN
Network
•Just another software server in the SIP
network
Nortel Multimedia
Conferencing
Application Cluster
•PSTN dial-in audio bridge for Office
Communications Server 2007
Nortel
CS1000
•Audio Conferencing Protocol (ACP)
Integration to Office Communications
Server 2007
Audio
•Also supports Live Communications
Server 2005 for audio and video
conferencing
• Active speaker displayed
Media
SIP
SIP
Network
Audio
SIP
•Scale up to 2000+ ports
•Management console as a MMC snapin
Signaling
SIP
IP
Network
Audio
SIP
Scheduling a Meeting with NMC from
Outlook®
What Does Today’s UC Look Like?
Nortel UC Solutions: Contact Center
Integrated
• Single interface leveraging
Nortel Contact Center and OCS
2007 features
• Connect agents to subject
matter experts using SIP
• Improved first-contact resolution
• Public federated IM access for
Contact Center
What Does Today’s UC Look Like?
Nortel UC Solutions: Mobility
Integrated
• Single number or entity to
reach each user
• Message waiting indication
on mobile phone
• Find-me/Follow-me service
• OCS instant messaging to an
SMS mobile device
What is Nortel Agile
Communication
Environment?
Richer Communication
Higher
Value
Nortel
Agile
Communication
Environment
Value
Unified Communications
IP Telephony
Communications
Enabled Applications
Tactical
Total Cost of Ownership & Virtualization
Strategic
What Does Today’s UC Look Like?
Nortel UC Solutions: Agile Communications Environment (ACE)
• Both a delivery vehicle and a
development toolkit for
partners and customers
• An open, flexible, multi-vendor
approach that accelerates the
delivery of communicationsenabled applications
• Orchestration of information
from various sources to speed
up the information flow.
Nortel Agile Communication Environment
A Unified Architecture Based Upon Enterprise IT Standards
Support
Agents
(Customer Care
Traditional / Virtual)
Microsoft
Ecosystem
IBM
Ecosystem
(Productivity)
(Productivity)
Mobile /
Web2.0
Client
Business
Applications
SOA
Infrastructure
(CRM, ERP, etc.)
(ESB, etc.)
Server Agents, Plugins, Addins, Web 2.0, Web Service
Nortel Agile Communication Environment
Application
Bundles
Webservice
Toolkits
SIP, TR-87,
Portal
Toolkits
JTAPI, XML, MLS
Multi-vendor Infrastructure:
• Voice / Video
• Text / IM / SMS
• Speech Services
• Conferencing
• Audio Servers
• Text / Voice Services
• Contact Center / IVR / ICP
SysAdmin
Operations
Nortel Agile Communication Environment
Enterprise
Applications
& Process
Workflow
Nortel Agile Communication
Environment (ACE)
Abstraction Layer
(Enabling the Apps)
Communications
& Network
Infrastructure
Communications Enabled Applications &
Business Processes
Comms.
Value-Added
Composite
Adapters
Policy
Application
Framework
Applications/Enablers
Services
Components
With Network Mediation
And Control
Nortel Agile Communication Environment
An example
Bundled Applications
For the Nortel Agile Communication Environment
UC Desktop
Hot-Desking
Drop and
Blast
Communications
Portal
BUNDLED APPLICATIONS
One Bundled Price for Product and Services
Sales Portal
Why Nortel?
Simplicity Over Complexity
Multi-vendor
Cross-Domain
Toolkit
and/or Solution
Orchestration for
Real-Time Services
An open, flexible, multi-vendor approach that accelerates the
delivery of communications-enabled applications