Transcript Call Center Presentation

International Investment Conference
3D Networks – Overview & Commitment to the Call
Center Industry
Barry Southern, Chairman, 3D Networks
3D NETWORKS BACKGROUND
3D Networks is a subsidiary of the Singapore-based Planet One Pte
Ltd. group of companies employs over 600 people, having direct
representation in 10 countries
Singapore
India
Hong Kong
United Kingdom
China
Thailand
United States
Middle East
Australia
Malaysia
Philippines
Planet One Group of Companies
3D
Networks
Planet
PSG
NetProActive
Services
FCSCS
Planet ICS
Voice
IVR
NOC
Hospitality
SW Services
Data
Call Centre
IMaRC
IP Tel
And
Convergence Prof Services
Managed
Services
Solutions
500+ people
32 People
20+ People
90+ People
8 Countries
6 Countries
3 Countries
10 Countries
Just opened
Customer
3D NETWORKS – ADVANTAGE
We become a Single Window to offer you the full life-cycle solutions & services
NetProActive
Services
Planet
PSG
FCSCS
Planet
ICS
PLANET ONE
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A strong regional network of synergistically related technology
companies employing more than 600 personnel with direct
representation in 9 countries throughout APAC
Privately held and backed with private equity holder multi billion $
business across a variety of industries (timber, IT, automotive, oil and
gas etc – like the TATA group in India)
3D Networks expanding continually and grown to a presence in
more than 7 countries
Gaining solid presence and foothold through acquisitions & mergers:
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3D Networks in July 2001, Australia
Bangalore Labs (now NetProActive Services) in November 2001,
India
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Planet Professional Services Group in July 2002, Singapore
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TGNT in January 2003, China
3D Networks - Overview
Leading systems/network integrator in Asia Pacific
and a Voice & Data convergence specialist
Offers cutting-edge business communications
infrastructure solutions for enterprises, (BFSI, Contact
centres, Manufacturing, Government & Healthcare)
and Service Providers.
3D Networks Solution and Service Offerings
Data Solutions
Voice Solutions

Call Centres
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LAN
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Converged VoIP
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WAN
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Unified Messaging Solutions
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Metro Area Network Solutions
Voice Networks (IP Telephony / TDM
Telephony)
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Speech Recognition
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MPLS / Core Routing / Switching
Solutions
Security
Managed Services
Convergence Solutions
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Hybrid Solutions involving LAN, WAN,
voice & data
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VoIP
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Converged applications
Consultancy Services
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Contact Centre Practice
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Network and Security Audits
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Network Design Services
SOLUTIONS and SERVICES
END-TO-END LIFE
CYCLE SERVICES
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Voice Solutions
Data Solutions
Converged Solutions
Managed Services
Voice & Data Consultancy
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Project Consultancy
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Technical Consultancy
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Product Supply
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Installation, Commissioning
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Wide Area Connectivity
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Customization Services
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Integration and Interface Services
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Facilities Management
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Training
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Outsourcing of
Turnkey projects
STATE-OF-THE-ART 24X7 NOC
3D NETWORKS – REGIONAL STRATEGY
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3D Networks has 3 key strategic growth markets
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India
• expecting annual growth of 100% YoY for next 3+ years
• Investment will continue in line with growth
• New business models and revenue streams being explored
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China
• Tap the huge market potential
• Have expanded service offerings to address unique market
requirements (heavy Govt business ownership)
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Australia
• Consolidation and value added services next big thing
• Fundamentally transforming the business to drive innovation,
and new business opportunities (QT an example)
3D NETWORKS VALUE – WHAT WE BRING TO THE TABLE
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STRONG PARTNERSHIPS
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EXPERTISE & EXPERIENCE
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OUR COMMITMENT TO THE CALL CENTER INDUSTRY
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STRONG PARTNERSHIPS
PARTNERSHIPS WITH INDUSTRY LEADERS
3D Networks is the
sole pan-Asian Platinum Partner of
Nortel Networks and Global
Customer Partner in APAC
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EXPERIENCE & EXPERTISE
A FORMIDABLE COMBINATION OF
EXPERIENCE + EXPERTISE
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Largest Group of Level 3 engineers skilled on Nortel product outside
of Nortel globally
Contact Centre Industry Experts like Chris Luxford are leading the
contact centre technology in 3D Networks
Strong Telephony Industry expertise senior to junior team members
from our Chairman Barry Southern with over 30 years in the industry,
to senior members like SK Jha, Karl Panknin, Bill Chang, Steve
Rickard etc
Periphonics skills unparalleled in the industry.
OUR CALL CENTRE & IVR CAPABILITY
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Over 300 call centre customers regionally.
Over 50% of 3D’s
resources have
been applied to
and are skilled in
these areas
TO SUMMARIZE OUR EXPERTISE &
EXPERIENCE
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3D Networks enjoys a strong presence in APAC region,
backed by very high technical expertise, rich experience
and the formidable background and support of the
Planet One group
We are growing to cater to the growing demands of our
customers businesses
“When you think of Nortel, think of us”
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OUR COMMITMENT TO THE CALL CENTER INDUSTRY
OUR COMMITMENT TO THE CALL CENTER INDUSTRY
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We strive to ensure that the customers’ technology
requirement is non linear
Ensure customer experience exceeds today’s
performance levels
3D Networks believes in being a strategic advisor
3D Networks will continuously explore new technology
concepts that can provide customers with significant
differentiation
OUR COMMITMENT TO THE CALL CENTER INDUSTRY
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In Aug 2004 3D Networks established it’s own Contact Centre
Consulting Practice headed by Chris Luxford, an expert in Call
Center technology practice.
3D Networks is one of the largest SI’s in the Contact Centre
industry in India & Australia
3D Networks enjoys a understanding of contact centre solutions –
from infrastructure requirements to complex applications
3D Network sees the contact centre space as essential to it’s
heritage and future growth
OUR COMMITMENT TO THE CALL CENTER INDUSTRY
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As part of its commitment to the industry and to its 500+ contact
centre customers regionally, 3D Networks is:
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Running a series of Contact Centre Strategy Workshops
regionally
Developing a range of operational contact centre
management training
Exploring a number of innovative BPO/Contact Centre
outsourcing business models
Soon to launch a range of new contact centre commercial
models that can be adopted by outsourcers
OUR COMMITMENT TO THE CALL CENTER INDUSTRY
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We are keen to bring our Technology, Business Process
intellectual knowledge and quality of partnership to the
call center industry in Pakistan
We are not just another network integrator
You can look to us as your strategic partner for the entire
call center networking life-cycle – from consultancy to
implementation to support.
International Investment Conference
THANK YOU
For details contact
Tel: (+92-21) 2634817-18-20 Fax: 2627843
E-mail: [email protected]