Transcript Integrated - Center

Enriching Your Microsoft UC
Solution – Integration vs.
Interoperability
Kirsten Gilbertson
Nortel Microsoft ICA Leader, Asia
Agenda
ICA Overview
Broad Complementary
Portfolio for Unified
Communications
Business Grade Telephony
Clients
Conferencing
Business Optimized
networking
Q&A Session
Nortel
Global Leader in Communications & Networking
Our
Technology
• 12000 R&D
Employees
• Over 5500
patents
• Wireline, Cable,
Wireless
• #1 in Enterprise
Telephony Lines
• #2 in IP Business
Telephony
• #2 in Contact
Center
• #1 in Carrier VOIP
• #1 WAN
• #2 Carrier Grade
Optical
Our Clients
• 83 Fortune 100
companies
rely on Nortel
Global Services
• 1000s of VoIP
installations
since 2003
• Designed,
installed and
launched 300
wireless
networks in over
50 countries
• Over 100 clients’
networks
managed around
the world
Our People
Our Presence
• 100+ MCSE’s
MSFT GOLD
partner
• 200 Cert on MS
UC
Industry-leading
qualifications
• Multi-vendor
certifications
• 1000+ network
architects
and engineers
• 2200+ technical
support engineers
handle 20,000
cases monthly
• Offices in 150
countries
• 3 Network
Management
Centers support
customers
globally 24x7x365
• Hosted Solutions
Center
• 25 Service and
Support Centers
around the world
• 2 Global
Collaboration
Centers
• 10,000 service
professionals
Strategic Alliance
Accelerate transformation to VoIP and UC
Simplify and enhance how people work together
Deliver the highest quality experience
Extend VoIP and UC across the business
Ease UC migration with end-to-end converged services
The ICA Journey
Segmented
Telephony
Directory
Telephony
System
Transformed
Integrated
Active
Directory
CS1000,
CS2100/ 2000
App Suite
AD
LCS 2005
OCS 2007
Exchange UM
Office Suite
Business
Processes
Feature
Servers
Media Gateway
OCS 200x+
Exchange+
Office System
Applications
Desk
Mobile
Phone IM Conferencing Email Phone
Legacy
IP
Office
Phone Phones Communicator
Ease of deployment & management
Breadth of portfolio
CC Mobile
Client Client
Investment protection
Single directory & identity
Single, rich user experience
Converged mobility
UC Clients
Open and extensible
UC enabled business processes
Software-based UC platform
The ICA Solution Set 2007
Contact Centre 6.0
SIP Contact Centre
Multimedia
Conferencing
SIP
Conferencing
Communications
Server 1000
Enterprise Grade
Telephony
Unified Communications
Devices
Unified Clients
Business
Optimized
Network
Identity
Presence & IM
Unified Messaging
Business Grade Telephony
Complete Telephony Integration
Nortel-Microsoft UC Differentiation
Complimentary
Architecture
Parallel Architecture
Other
Vendor-Microsoft
UC Solution
Nortel-Microsoft
UC Solution
Presence
Server
Gateway
IP-PBX
One client for Remote Call Control AND as featured soft phone extension,
OneSingle
more client,
presence
and middleware
/ gateway
presence
engine,engine,
and leverage
Active Directory
CS1000 Bringing Value to OCS
Capabilities extended to OC clients include:
Personal/Team/Departmental telephony features
Network Call Queuing/Attendant Services
Redundancy and Business Continuity
Network Routing/Resource Selection
Private & Public Network Interfaces
Regulatory or Certification Requirements
Contact Center and Business Process Integration
Services and Business Process Integration Capabilities include:
Gateway Services - TDM Gateway Access to PSTN/Private Networks
Sensors and Location Services - Network Detection of Device Locations
Media Services - OC soft clients access Meet Me conference bridge or
IVR applications
Complimentary Integrated
Architecture
CS 1000
HLOC: 296
PSTN
NRS
5
Mobile
4
MCM
CS 1000
HLOC: 441
3
TDM Phone
ESN: 441-5431
1 Single Soft Client
IP-Set
ESN: 296-1809
1
MOC:
[email protected]
Consistent User Experience
2 Single Presence Engine
Integrated Reliability
3 N:N OCS/CS1K
MCM
2
OCS
Active
Directory
4 Sophisticated, Flexible dial
plan integration
5 Extended telephony features
OCS telephony leverage
Global Homologation
Remote Call Control
Telephony Control from Microsoft Desktop
Telephony Call Control
Make Call
Answer Call
Clear Connection
Hold Call
Single Step (Blind) Transfer Call
Transfer Call
Conference Call
Generate Digits (DTMF)
Control IP, Digital, & analog phones
Forwarding Calls
Forward all calls
Deflect
Location-Based Forwarding
Telephony Presence
Multimedia Session Initiation
Video Communications
Office Applications Integration
Missed Call E-Mail and Click-to-Call
Return
Outlook, Word, Excel, SharePoint
Remote Call Control – (SIP CTI)
Telephony Gateway & Services
Enables native SIP integration from OCS to existing private and
public telephony networks.
Leverages CS1000 resiliency and scaling.
Simplified deployment via MCM and NRS.
Simultaneous ringing of users clients regardless of where the call
originates
Active Directory
Microsoft OCS
With MCM
Unified Messaging
Nortel CS
1000
Twinning/PCA
13
Mediation
Server
PSTN
Unified Messaging
CS 1000 Integration with Exchange 2007
Unified Messaging
Exchange UM 2007 + CS 1000
PSTN
Mobile
IP-Phones
Nortel’s
CS1000*
Legacy
Phone
IP
Exchange 2007
with UM
Active
Directory
Consolidate voicemail infrastructure
Reduce complexity with native SIP support
Increase manageability with common management tools
Single directory to manage email, voicemail
Office
Communicator
Mobile
Client for
IM, email,
voicemail
Solution Components
Exchange UM 2007 + CS 1000
Solution Components
Nortel
Communication
Server 1000
Microsoft®
Exchange Server
2007 UM
Release 5.0 +
Exchange
Connector
64-Bit Server
Outlook 2007
Client
Nortel UC
Services
Integration
Service
Branch Office Solution
Extending UC to the Branch Office
Transform your Branch
Before
After
7 average number of devices IT staff
manages at the branch office.
PSTN
Consolidate and simplify with UC
Integrated Branch
Reduced Capex & Opex
Superior Quality Of Experience
Embedded Microsoft Intelligence
High performance with multiple functions
WAN
Firewall
CS 1000
PSTN
WAN
Router
Server w/
Microsoft Mediation
Desk
Phone
L2 Switch
with POE
IM Conferencing Email Wireless
Access Point
Desk
Phone
IM Conferencing Email Wireless
Access Point
UC Branch Architecture Role
Enterprise secure UC Cloud
HQ
CS1000
Centralized Call Server (OCS at HQ)
Secure SIP (SIP over TLS over TCP)
Secure Media (SRTP)
Clients interact with OCS Server
directly
OCS
Mediation Server connects to MG
ICA UC Integrated Branch
Security
WAN
Advanced
Routing
Media Gateway
Ethernet
OC
WLAN
Quality of
Experience
Managemen
t
IP
Fax
PBX
PSTN
Connects UC Cloud to PSTN (via
media gateway)
Works only when
OC Client makes call to PSTN
Call received on PSTN
Translates Secure SIP to simple SIP
Transcodes (RTA<->G.711)
It is a B2BUA
Media gateways only interact with
Mediation Servers
UC Branch Check List
LCS2005 Integration at branch locations
OCS2007 Integration at branch locations
Branch consolidation - Integrated WAN, routing, LAN
switching with POE, security services, media gateway and
Microsoft Mediation technology
Integrated Microsoft Mediation technology
a
a
a
a
Only device to support MS
Mediation technology
High Gig E densities
a
4314 offers 58
Industry leading VoIP roadmap
a
CS1K and Microsoft OCS
integration
Proven Reliability
a
Tolly Tested
Effective WAN Bandwidth utilization
a
Tolly Tested
20
Clients
LG-Nortel IP Phone and
Adapters for Microsoft OCS
LG-Nortel IP Phone 8540
Person Centric Operation
Large Display : 5.7” & Touch screen operation
Phone book with presence display
Plug & Play – retrieve personal settings when user logs-in
Customizable Widget button – Applications or shortcut menu
Wideband audio
Full duplex speak phone
Presence setting/indicator
Styling
LG-Nortel USB Phone for Microsoft OCS
USB
Headphone
Speakerphone
Mute
UC Logo
Requires Microsoft OCS Client
Call controls
Off hook/On hook, Mute, Volume controls, Call forwarding
Indicators
Call active, Mute on, Message waiting, Call forwarding
Wideband audio
Full duplex speak phone
Presence setting/indicator
Styling
LG-Nortel Headset with Bluetooth® wireless technology for Microsoft OCS
Presence Earbud USB Bluetooth Module
Requires Microsoft OCS Client
Call controls
Off hook/On hook, Volume controls, Mute
Indicators
Call active
Presence setting/indicator
Wideband audio / Bluetooth (RF 16K)
Security
8 hour talk time
22
Nortel IP Client Diversity
IP clients offer users familiar feature set
Support SRTP &USEC
High quality audio
Flexible User Interface
Built-in touch screen adds convenience & intelligence
Superior multimedia experience
Leverages application servers for customized
content
WLAN devices offer Security
40 bit WEP, 128 bit WEP, Cisco FSR
UC Enabled Across Entire Client Portfolio
Nortel Multimedia
Conferencing
Nortel Multi-Media Conferencing +
OCS Solution
•
•
•
•
Nortel
Multi Media
Conferencing
Microsoft OCS
Conferencing
Audio/Video
Conferencing
RTA/RTV Codecs
Web Conferencing
RoundTable
Panoramic Device
MOC &
LM
Console
Microsoft
OCS 2007
Nortel’s
IP - PBX
PSTN
IP-Phones
Legacy
Phone
Mobile
Video with LCS
ITU-T H.263: low bit rate video codec
NNVC: MPEG-4 based video codec
• Audio Conferencing
• PSTN Dial-in
• TUI for participants/chair
control
• Operator Control
• Music/Message on hold
• G.711 Alaw & Ulaw / G.729A
• Dynamic Pass Codes
• Chair assigned entry code
• Fast Start
• Conference Recording
• Compressed Recordings
(MS GSM Codec)
• Broad Language Support
• Real-time QoS metric tracking
• Up to 8 NMCs can be
clustered
• Session balancing across
cluster
NMC + OCS Solution Benefits
Single unified client
Seamless escalation to video
conference
Easy to use, reservation less &
IP
always on
More effective collaboration
Nortel
Multi Media
Support remote/mobile workers &Conferencing
geographically distributed teams
On premise solution reduces cost
Rich chairperson security controls
Simplified deployment with single
client and consistent user
experience
Leverage investment: IP-PBX, OCS,
Active Directory and conferencing
PSTN
Mobile
Nortel’s
IP - PBX
SIP
Network
Microsoft
OCS 2007
Active
Directory
IP-Phones
Legacy
Phone
MOC &
LM
Console
NMC Check List
External PSTN secure dial-in access to audio conference
Access to audio bridge for all client types (IP/TDN telsets, OC clients,
PSTN sets, mobile phones, etc… DTMF access)
Scalable Conferencing solution
a
a
a
>4000 audio ports per cluster
(add clusters to scale)
Resilient / Redundant solution
a
N+1 (N =7) support per cluster
Geo-Redundancy
In service upgrades
Proven Reliability
a
Based on Nortel Meet-me conf
Telephony user interface, eg access to commands from telset (non-OC
client) devices
a
LCS2005 Integration
a
a
OCS2007 Integration
Business Optimized
Networking
Business Optimized Networking
Resilient IP Core (Nortel Ethernet Switching)
OCS Load balancing (Nortel Application Switches)
Application Acceleration (Business Continuity
System, Nortel Application Accelerator)
Security (Microsoft NAP – Nortel NSA)
High Performance & Reliable IP
Core
Switch Clustering
Switch Clustering
Link and Nodal Redundancy
Split Multilink Trunking (SMLT & RSMLT)
No reliance on Spanning Tree Protocol (STP)
Sub-second stateful failover
Virtual “Switch” Fabric
Centralized or distributed
Increased performance using full capacity
No Single point of failure
Scalable
Standalone / Stackable / Modular Chassis
Single pair / Square / Full Mesh
Trunks
distributed
between
switches in a
stack
Trunks
distributed
between
slots
Trunks distributed
between switches in a
cluster
Virtual Switching Fabric
LCS / OCS Server Protection
Nortel Application Switch (NA)
Secures against internal and
external threats
Placed in front of LCS/OCS
Access Edge servers to speed/
balance traffic an secure
against internal or external
attacks
LCS/OCS
Servers
NAS SSL
Accelerators
Placed at network edge to loadbalance
firewalls and protect OCS Edge Servers
from DoS attack as well as bandwidth
management.
Firewalls
NAS
Switches
Application
Accelerator 510/610
What are the benefits?
End User Productivity
Significant reduction in wait
times
Bandwidth Reduction
More concurrent sessions
Less latency for all traffic
Server Offload
Reduces processing
requirements (e.g. compression)
up to 40%
Offload of SSL for greater
savings
No need for expensive
encryption cards in servers
Eases SSL certificate mgmt
New
UC Lifecycle Services
Program Management Delivers Predictable Outcomes !
Phase 1
Phase 2
Phase 3
Phase 4
Phase 5
UC PLAN:
Engineer, Assess
UC DEPLOY &
INTEGRATE
UC SUPPORT
UC MANGAGED
SERVICES
UC
Assessment &
UC
Engineering
Integrate
Nortel &
Microsoft
Environment
Support the
joint Nortel &
Microsoft
Solution
I
P
UC ADVISE:
Consultancy
Architecture
Design, POC,
Business Case
Development
Mobi
le
Obtain
Productivity
and Cost
Efficiencies
ICA Differentiators
Committed
Product R&D
• Nortel + Microsoft is the only combination of vendors with a committed joint
roadmap that ensures long-term investment protection for customers across PBX,
IM/Presence, Messaging, Conferencing, Contact Center, Devices, Data, and Mobility
Investment
Protection
Joint CoE
•Nortel + Microsoft staff at the collaboration centers provide unique capability for
customers to evaluate the solutions. Reduces risk of deployment. Provides assistance
on design.
Proven Solutions
Softwarecentric
approach
•No gateways or hardware between Nortel and Microsoft, reducing points of failure
and simplifying manageability and infrastructure
Reduced Cost
Easier to support
Single identity
& presence
•Nortel + Microsoft are betting on Active Directory and Microsoft’s presence engine
unlike other vendors who are requiring a parallel architecture and infrastructure.
Single Directory means reduced cost of integration, management and provisioning
Common UC
Foundation
Unique user
experience
•Nortel + Microsoft are committed to one single client – Office Communicator –
across IM, presence, Unified Messaging, conferencing, voice, and contact center
across fixed and mobile environments
Integrated
Experience &
Agility
Devices
leadership
•Nortel and LG Nortel will offer the most complete range of UC devices compatible
with Microsoft UC solutions
Innovative
Experience
Simplified
pricing and
licensing
•Nortel and Microsoft are moving towards aligning their pricing structure for UC joint
solutions.
Easy to buy
Worldwide
showcase
•Over 100 locations worldwide have ICA solutions available so customers can get
hands-on experience, including Microsoft MTCs , all Nortel EBCs, and many Nortel
sales offices
Broadly available
Ask for a
Demonstration
Come Visit our Stand
Native Integration OCS to CS 1000
Multimedia Conferencing from Live Meeting
LG-Nortel OCS Devices
Nortel IP Clients
Native Integration Exchange UM to CS 1000