Transcript Virtual IT Proposal

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Southwest Florida Local Managed Services Company
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Knowledgeable Core Team
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Certified Team Members in Systems, Network, Security,
Telephones, and Desktop Applications
Full Range of IT Services
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Technicians throughout Florida, North Carolina, and New York
Enterprise IT Services for the Small Businesses
Solid and Stable IT Consulting and MSP industry
ITIL Methodology for Service Support
PMI Methodology for Project Management
Change Management Process
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Managed Services:
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Contract in place for technical support
Proactive Approach
Less “down time” For the Consumer
24/7 Monitoring
“Health Care Agreement”
Break/Fix:
 A problem occurs and a technician is called out to fix the
problem
 Tech Gets There On A Scheduled Time
 Reactive Approach
 No Incentive To Fix the Problem
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Data Center Outsourcing
 Bonita Springs Data Center Hosting
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Midrange Server Outsourcing
 Good for Startups and Growing Companies
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Network Monitoring and Management
Hosted and Managed IP Telephony / Voice
 Moving towards a new Cisco Call Manager 8 environment
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Managed Remote Access
Remote Infrastructure Management
Email and Messaging Services
 Exchange 2007, Outlook Web Access, and Smart Phone
Integration
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Equipment Maintenance
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Help Desk/Service Desk Management
Desktop Outsourcing
Managed IT Procurement
Telecommunications Expense Management
Asset Management
Managed Endpoint Security
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Hosted and Managed Firewall
Hosted and Managed VPN
Managed Wireless
Managed Intrusion Detection
Vulnerability Scanning
Incident Management
Anti-Virus & Spam Management
Secure Messaging/E-mail
Threat Assessment Monitoring
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Knowledgeable Intern to help with one or
more of the following core areas
 Desktop / Network Technicians
 Systems Administration
 Security Administration
 VoIP/Communications Administration
 Service Desk Support