Transcript Slide 1

Hosted Communications
Product Brochure
Hosted Telephony Applications
Voice Applications as a Service
Our hosted voice applications, delivered from highly-resilient, telephonygrade data centres, can add value to any existing on-site PBX
infrastructure or hosted voice service, including IP Centrex services
provided from the TeleWare Intelligent eXchange platform.
Applications can be delivered to your site(s) over a variety of
connections, including SIP Trunking, broadband and leased lines.
Deploying the Complete Solution
The telephony applications are delivered as a fully managed service,
removing all support issues and can be scaled to ensure you have a
solution that meets changing business requirements and maintains
pace with new developments.
Resilience and service continuity are critical to your business and so all
applications are provided from our redundant and resilience data
centres. Where we are providing you with IP Centrex services for your
call switching, we also provide a free DDI redirection capability, routing
your calls automatically to alternative numbers such as your home or
mobile number if your network connection should fail.
Pay for what you need
Not all users have the same telephony requirements. Therefore, our
solution allows you to pick and mix to meet your business requirements
on a per user basis.
We are in the unique position in the hosted telephony market of owning,
operating and developing all applications for our own system. This
ensures the system is maintained at a high standard and remains
evergreen with support for new developments in the market.
www.teleware.com
Try IP telephony applications with
no capital outlay, risk or commitment
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Worry-free telephony applications
with our fully managed service
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Flexibility and scalability to suit
current and future requirements
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Cost efficiency – only pay for
what you use
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Access to state-of-the-art voice
services and applications
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Hosted Applications delivered over
both IP Centrex Services and an
existing PBX infrastructure
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Hosted Telephony Applications
Per user services for new and existing voice systems
Intelligent Assistant
Intelligent Number
Web Assistant
Mobile Office
Voice Messaging
Call Recording
Fax to Email
Instant Conferencing
Intelligent Number
Voice Messaging
Call Recording
Increase the number of calls
answered first time with a single
virtual number
Notification and retrieval of
messages from phone or email
inbox with access from any
location
Selective or blanket recording
of calls from any phone, including
the mobile
Intelligent Assistant
Fax to Email
Mobile Office
Ensure all your calls are
answered when you are
unavailable with alternative
contacts and dynamic team working
Faxes received on your voice
number and collected through
your email inbox
PBX features such as
conferencing and call recording
plus cost saving from low cost
routing on mobile calls
Web Assistant
Instant Conferencing
Reduce administration
delays and manage your own
voice services online
Run impromptu virtual
meetings, no pre booking required
www.teleware.com
Business Services
Improving Communications with Hosted Applications
For 80% of customers, the telephone is the first point of contact with your business. So, it’s important your phone
system handles calls efficiently and cost effectively and gives a professional image for your business living up to your
callers’ expectations. With our Communications as a Service model you can put all your communications needs in our
hands and concentrate on your business.
Connectivity
Inbound Call
Management
IP Centrex
Telephone Services over your
broadband connections
Auto Attendant
Direct incoming calls to someone
who can help
SIP Trunking
Converged services to reduce costs
IVR
Wireless Extensions
Automated handing of inbound
calls to optimise use of resources
Connecting your mobile phones to
your IP Centrex system to create a
wireless office and reducing mobile
call costs
Voice Forms
Capture structured information
from callers
Team Working
Voice Services
Team Number
Mobile Office
Share calls between team members
based on skills
Business telephony features on the
mobile including conferencing, call
recording and other call handling
services
Queuing Team
ACD-like functionality with queuing in
the cloud freeing resources by
reducing demand on PBX ports
Agent Management
A tool for team supervisors to manage
agents
Wall boards
Real-time statistics display on calls
answered
Virtual Call Centre
Small location independent teams with
contact centre type monitoring and
control
www.teleware.com
Call Handling
Business Mailbox
Centralised mailboxes for voicemail
with SMS and email notification
options
Fax Mailbox
A secure and versatile alternative to
centralised fax machines
Announcement Mailbox
Updates and announcement
distributed as a secure recorded
messages
Call Recording
Selective or blanket recording of calls
from any phone, including the mobile
Instant Conferencing
On demand conference calls where
you only get charged for the cost of
the call
Broadcast Conferencing
Conferencing in listen only mode for
large volumes of attendees
A Managed Service
from our Data Centre to your Business
Data Centre Services
Resilient services provided from our
redundant multi-location data centres
Per DDI Resilience
Reduce risk of downtime
and minimise disruption
Scalable
Size up or down to meet your
current & future requirements
Cloud-based Service Options
PSTN Minutes
Competitive call rates both
local and international
Reduce or remove impact on on-site hardware
Free On-net Calls
Reduced costs of
communications
Services when and where you want them
Flexibility to support different work styles
including mobile and distributed workers
www.teleware.com
SIP Trunking
Lease Lines
Broadband
Secure
Layers 3 & 4 based security
for protection against attack
Fully Managed Service
Worry-free communications
at a fixed cost per month
Hosted Communications Benefits
Operational
Savings
Deliver IP Telephony applications without any additional servers to support or engineer
training needed.
Savings on
Maintenance
With a Hosted Communications solution, upkeep becomes more cost-efficient as companies
are not required to employ specialist engineers to maintain proprietary equipment. Instead, all
support for your applications is provided as a managed service.
Flexible Working
A Hosted Communications solution can make it easier for companies to offer staff the option of
remote working. Staff can be located anywhere, whether at home or at a remote site, and still
have full access to their network and to the full business telephony services.
User Acceptance/
Consistent Access
Hosted Communications can be used to provide a common set of applications across
dispersed sites and multiple existing PBXs as well as over IP Centrex connections for home
workers and to a mobile workforce.
Provided as a
Managed Service
We offer an end-to-end service and provide a totally managed service including the on-site
hardware.
Call Cost Savings
Free inter site calls between users – via internal IP telephony network. Save money on existing
telephony costs. (applies to customers taking our IP Centrex service)
Telephone as a
Strategic Asset
Use of Reports can move the telephone from a practical locally acquired service to a centrally
specified and supplied strategic operational, marketing and management tool set with the
ability to monitor telephone performance standards
Future Proofing
Hosted Communications solutions provide you with a high level of future proofing. Services
and numbers of users can be varied at any time to suit changing business needs. Our platform
is based on the SIP protocol, an industry-standard that has gained widespread adoption,
combined with a network infrastructure that enables extremely high data rates.
National Coverage
As a Virtual Network Operator (VNO), Hosted Communications uses a number of partner
carriers to deliver best-of-breed, high quality and cost effective networking services throughout
the UK.
Simple to Use
Hosted Communications services are designed to be a simple and worry-free offering of
consistent and easy to use services with maximum flexibility to meet the differing needs of your
employees. The applications enhance employee telephone-based productivity and the
services are business, not technology, led services which anyone can administer.
The benefits above are those provided by the use of our Hosted Communications services. The applications
themselves also provide strategic benefits to the business and these are detailed in our Intelligent Office and
Intelligent Connect brochures. There are also platform benefits regarding resilience, security, reliability and cost
savings which are covered in our Intelligent eXchange Brochure.
www.teleware.com
Communications In Safe Hands
We have been providing managed and hosted communications services to business customers in the UK since 1997,
and IP Telephony based services since 2001.
A key consideration when putting your communications in the hands of a third party is to ensure they have the
experience and reliability and flexibility to deliver the service your business needs. We provide a wide choice of
business applications, the ability to utilise your existing assets and options for survivability, scalability, network
convergence and fixed mobile integration.
Please see relevant Vertical Brochures for more information on specific industry applications.
Small Business
Enterprise
Homeworker
Retail
Police
Public Sector
Finance
Stadia
Manufacturing & Logistics
www.teleware.com
Hosted Communications provide voice services and telephony applications as a scalable
managed voice solution that will reduce operation costs and benefit from low rental and highly
competitive call costs. We do not own the network and therefore have the ability to deploy over
a wide variety of networks to meet business needs. Connectivity options include SIP Trunking,
IP Centrex voice switching, with a full features PBX with Class 5 switch capabilities, and
deployment of applications over your existing PBX or mixture of PBXs.
Online: www.teleware.com
Sales: +44 (0) 1845 52 11 14
Email: [email protected]
This document is provided for information only. In line with company policy of continued
improvement of products and services, TeleWare reserves the right to alter product specification
without notice. TeleWare is a registered trademark. Copyright © 2010 TeleWare plc
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