Transcript Metrics/Sample Dashboard

Better Together Dashboard Template
Name of Hospital
Date
Since (date)_______implementation
Number of family/care partners staying overnight ______
Number of problems encountered ______
PATIENT/FAMILY PERCEPTIONS OF CARE (HCAHPS Survey)
00%
During this hospital stay, how often did nurses treat you with courtesy and respect?
WELCOMING/FAMILY PRESENCE SURVEY
Time Period: __________________
00%
During this hospital stay, how often did nurses explain things in a way you could
understand?
Patients & Care Partners: Was this experience helpful and
supportive? Yes: ____% No: ____%
00%
During this hospital stay, how often did doctors treat you with courtesy and respect?
Comments:
Nursing Staff: Was this experience helpful and
supportive?
Yes: ____% No: ____%
00%
During this hospital stay, how often did doctors explain things in a way you could
understand?
00%
During this hospital stay, did doctors, nurses or other hospital staff talk with you about
whether you would have the help you needed when you left the hospital?
00%
During this hospital stay, did you get information in writing about what symptoms or
health problems to look out for after you left the hospital?
During this hospital stay, staff took my preferences and those of my family or
caregiver into account in deciding what my health care needs would be when I left.
00%
Comments:
When I left the hospital, I had a good understanding of the things I was responsible
for in managing my health.
00%
When I left the hospital, I clearly understood the purpose for taking each of my
medications.
00%
Security: What challenges or barriers were experienced by
security staff?
00%
Would you recommend this hospital to your friends and family?
BUILDING COMMUNITY AWARENESS
QUALITY AND EFFICIENCY*
Quality Measure
WEEKLY PATIENT SURVEY
Date: ________________
Number of
Medication Errors
Do you have (or have you had) a family member or care
partner with you during your hospital stay?
Hospital-wide 30-day
Readmissions
Yes: ____ No: ____ Not Available: ____
Returns to the ED
within 30 days
If yes, are they being encouraged and included in
decisions about care by nurses and physicians?
Always
Sometimes
Never
Current
Period
Prior
Period
Last
Year
Average Length of
Stay
How often has welcoming/family presence policy
been included in the following:
Health related events in the
community
Newspaper and online
articles
Social media activities
ICU Length of Stay
*Changes related to the welcoming/family presence policy
& other quality improvement initiatives
TV or radio interviews