Transcript Business Communication Process Day 5x

Created by; Jay Hardman
The Business Communication
Process Model
The Larger Context
Business-Economic, Socio cultural,
Historical
Communicator
1’s World
Organizational
Professional
Personal
The Communicators’
Relationship
Initial Message
Chosen Channel
Responding
Message
Chosen Channel
Communicator
2’s World
Organizational
Professional
Personal
The Business Communication
Process Model
Communicator 1
1.
2.
3.
4.
5.
6.
Senses a communication
need
Defines the problem
Searches for possible
solutions
Selects a course of action
(message type, contents,
style, format, channel)
Composes the message
Delivers the message
Communicator 2
7. Receives the message
8. Interprets the message
9. Decides on a response
10. May send a responding
message
The Contexts for Business
Communication
 The Larger context includes;
 General business-economic climate



The language
The values
The customs
 These are a part of the culture and historical moment
in which the communication takes place.
 Give me some examples of how this works in today’s
world!
The Context of Relationships
 How do you think relationships influence business
communication?
 Your first contact with someone begins a relationship
between the two of you.
 Whether as individuals or people in certain roles or
both, all future communication between you will need
to take relationship into account.
The communicators’ particular
context exert perhaps the
strongest influence!
 Organizational contexts
 Professional contexts
 Personal contexts
Organizational Contexts
 The type and culture of an organization you represent
will shape your communication choices.
 The organizational contexts of your audiences will, in
turn, shape their responses.
 Current circumstances
 Priorities
 Even how fast or slow its pace of work
 These can strongly influence the way your message is
received.
Professional Contexts
 Different professionals possess different kinds of
expertise, speak differently, and tend to focus on
different things.
 These differences can determine how your
communication is received.
 Be aware that your audience favor a different form of
style and language.
 Management vs. down line employees.
 Doctor vs. Engineer.
Personal Contexts
 Your personal contexts come from many sources.
 Genes you inherit from your family and upbringing
 Life experience
 Schooling
 People you come in contact with
 Culture you were reared in.
 It can also come from your current circumstances.
 What would some of the circumstances be?
Let’s Review the Communication
Process!
 Can you name the 10 steps we discussed in order?
1. Sensing a communication need
2. Defining the situation
3. Considering possible communication strategies
4. Selecting a course of action
5. Composing the message
6. Sending the message
Let’s Review the Communication
Process!
7. Receiving the message
8. Interpreting the message
9. Deciding on a response
10. Replying to the message
In Summary
 There are many factors that can derail and enhance the
communication that we attempt to give within the
business workplace.
 Take about five minutes right now and list as many
factors as possible that influence the flow of
communications between two people. Remember to
list both the positive, as well as, the negative factors.