Transcript Chapter 1: Communication Overview

What
is
Communication?
Types of Communication
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Intrapersonal
Interpersonal
Small Group
Public
Mass
On-line
Communication is…
• Adler and Rodman:
• the process of human beings responding
to the symbolic behavior of other persons
• Gamble and Gamble:
• the deliberate or accidental transfer of
meaning
Why is the study of Communication
Important?
• 61% of our time is spent in some form of
communication
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It helps us meet our needs
Physical
Identity needs
Social
Practical
Models help us Visualize a
Process
Linear vs Transactional
Elements
• Communicators
– (senders/receivers)
• Message
– (encodes/decodes)
• Channels
– (verbal/nonverbal; medium)
• Noise
– (physical, psychological, physiological)
• Environment
– Physical setting, communicators’ backgrounds)
• Feedback
– Verbal/nonverbal; “one cannot not communicate”
– in transactional but not linear model
Communication is:
• an ongoing process.
• Messages sent simultaneously.
• something we do “with someone” not “to
someone”
• unrepeatable and Irreversible
An effective Communicator…
1. Has a wide range of behavior responses
2. Knows how to choose the best response
3. Skillfully uses these responses
An Effective Communicator…
4. Empathizes with the other person
5. Cares about the Relationship
6. Uses Cognitive Complexity
7. Engages in Self-Monitoring