Transcript Enhancing Relationships Chapter 8

Enhancing Relationships
HCOM-100
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Communication Principles
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The Importance of Friendship
The Importance of Family
The Importance of Colleagues
Stages of Relationship Development
Managing Interpersonal Conflict
The Importance of Friendship
Friendship over the
Years
Childhood
Adolescent
peer relationships
are the most
important social
influence on our
behavior
Adult
Elderly and
friendships
Enhancing Friendships
Awareness of yourself
We Use Communication To Initiate,
Develop, Deepen And Maintain
Friendships
Listening And Responding Are Critical
Learn to Adapt
The Importance of Family
Changing Nature of
Family
Enhancing Family
Relationships
Discover who we are in
families
Earliest lessons about
verbal and nonverbal
communication
Family relationships are
built upon trust
Family relationships
involve adaptation
The importance of Colleagues
On the job communication
Communication skills are highly
valued
Enhancing Workplace
Relationships
Uncertainty reduction
Verbal and nonverbal
communication skills
Listening and responding
Adaptation is critical to successful
coworker relationships
Stages of Interpersonal Relationships
Relational Development Proceeds in
Discernable Stages
IPC is Affected by the Stage of the
Relationship
IPC is Affected by the Stage of the
Relationship
IPC Facilitates Movement between
the Various Stages
Elevator Model
Relational Escalation
Pre-Interaction
Awareness
Initiation
Exploration
Intensification
Intimacy
Relational De-Escalation
Turmoil or Stagnation
De-Intensification
Individualization
Separation
Post-Interaction
Managing Interpersonal Conflict
IP Conflict is a struggle that occurs when
two people cannot agree on a way to meet
their needs.
How Conflict Functions in
Relationships
Conflict is normal
Constructive Conflict
Construct something new
Suggest areas of change
Revitalize the relationship
Destructive Conflict
Dismantles relationships
Lack of flexibility is the hallmark
Conflict Involves Power
Interpersonal power means the
ability to influence another in the
direction we desire.
Power and Relationships
Complementary
Symmetrical
Parallel
Assertive and Aggressive
Communication
Assertive communication takes the
listener’s feelings and rights into
account; aggressive
communication does not.
To assert yourself is to let your
communication partner know that his
or her behavior is infringing on your
rights.
Styles of Managing Conflict
Nonconfrontational
Placating
Distracting
Computing
Withdrawing
Giving in
Styles of Managing Conflict
Confrontational
Control
Win/lose philosophy
Cooperative
Conflict is not a game
Conflict is a set of problems to be solved
Conflict Management Skills
Manage Emotions
Manage Information
Manage Goals
Manage the Problem
What questions do you have?
Homework:
1.) Reading?
2.) Turn in assignments?