Transcript Universals of Interpersonal Communication

CH. 1
Universals of Interpersonal
Communication
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Interpersonal Communication
 Selective
 Systemic
 Unique
 Ongoing
 Quantitative
 Qualitative
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Quantitative or Dyadic Approach
between 2 persons who
have an established
relationship
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Qualitative or Developmental Approach
two-person communication
based on psychological data,
Explanatory knowledge, and
personally established rules.
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Elements of Interpersonal
Communication
A. Source-Receiver = of
messages
simultaneously
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Encode = form messages
Decode = decipher messages
•break down and assign
meaning for understanding
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Competence
is your ability to
communicate effectively
interpersonal competence = ability
to adjust your communication
according to the context
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Messages
Verbal or Nonverbal
Feedback = message sent by the
receiver of a message, back to the
original sender
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Feed-forward
= is information given prior to
the main message
1. sets you up to receive
the
information in a particular way
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Channel
= medium through which the
message is transmitted
Always involves the 5 senses
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Noise
= anything that
interferes with the
transmission of a
message
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 physical = environment
 physiological = biological problems
of the communicators
 psychological = mental
interference located in the
minds of the communicators
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Semantic = language
problems
Context = influences the
form and content of
messages
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physical = setting
temporal = time
social-psychological
status of relationship
cultural = influences values, morals,
beliefs
Purpose = variety
Ethics = every act has a moral
dimension
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II. Transactional Process
 A. Is a Process = continual and ever
changing
 B. Elements are Interdependent
= a change in one
= a change in all
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The Nature of Communication
The Communication Model
Slide 16
The Nature of Communication
Communication Principles
 Communication is Unavoidable
 Communication Operates on
Two Levels
 Content Messages
 Relational Messages
 Communication is Irreversible
 Communication is a ProcessContinued...
Slide 17
The Nature of Communication
Communication Principles
 Communication is Not a Panacea
 Communication Often Presents
Ethical Challenges
 The Golden Rule Standard
 The Professional Ethic
 The “60 Minutes” Test
Slide 18
Content & Relational Dimensions
 Content Dimension = the
information that tells what
behavior is expected
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Relational Dimension =tells us how
to interpret the content
• implications from two
dimensions
•gender differences
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 Process of Adjustment = learning
another's unique system of signals
over time.
Communication Accommodation =
adjusting speaking style for listeners
to gain social approval
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