Transcript Barriers to Effective Communication

Barriers to Effective Communication
• Process Barriers: involve all components of the
perceptual model of communication
• Personal Barriers: involve components of an
individual’s communication competence and
interpersonal dynamics between people
communicating
• Physical Barriers: pertain to the physical
distance between people communicating
• Semantic Barriers: relate to the different
understanding and interpretations of the
words we use to communicate
• For class discussion: Which of the barriers to
effective communication is the most difficult
to deal with? Explain.
Listening Styles
Results-style:
Interested in the
bottom line or result of a message.
Reasons-style:
Interested in
hearing the rationale behind a
message.
Process-style:
issues in detail.
Likes to discuss
TWO PRINCIPLES OF
COMMUNICATION
1. Communication is an on-going,
dynamic, transactional process
(Two models of Communication)
Self-Concept Circle
1. The person I
think I am.
My Actions
As I See
Myself
As Others
See Me
Other’s Reactions
to Me
2. The person others
think I am.
3. The person others think
I think I am.
Definitions
• Self-concept: Picture or perception of
ourselves
• Self Esteem: Feelings we have about
ourselves
• Self-ideal: The way we would like to be
Models of Communication
LINEAR MODEL
S
M
R
F
Noise
TRANSACTIONAL MODEL
S/R
R/S
M/F
Context/Environment
TWO PRINCIPLES OF
COMMUNICATION
1. Communication is an on-going,
dynamic, transactional process
(Two Models of Communication)
2. It is impossible to NOT communicate
(Five Types of Communication)
FIVE TYPES OF
COMMUNICATION
Intrapersonal
Interpersonal
Small Group
Mass
Public
STAGES OF LISTENING
1. Hearing
2. Selecting
3. Attending
4. Understanding
5. Evaluating
6. Remembering
7. Responding
TYPES OF LISTENING
Listening for enjoyment
Listening for information
Empathic listening
Critical / evaluative listening