Transcript Communication Skills

Communication Skills
Communication Basics
Communication Strategies
Communication Basics
Communication in Manufacturing
Reading Skills
Writing Skills
Listening Skills
Speaking Skills
Constructive Feedback
Using Social Skills
Communication in Manufacturing
Use communication skills for:
- Learning
- Informing
- Identifying customer needs
- Making Improvements
Costs of Miscommunication
Effective Communication
Reading Skills
Preview
Check the meaning of any words you do not
recognize
Question
Ask yourself questions to check for understanding
Visualize
Look at illustrations, diagrams, or charts
Writing Skills
Identify your purpose
Inform, Persuade, or Protest
Consider Your Audience
Communicate what you mean to say
Listening Skills
Active Listening
Nonverbal Communication
Speaking Skills
Consider your audience
Check for understanding
Be confident when speaking
Stay in contact with your listener
Speaking Skills
Speak clearly
Speak at an appropriate speed
Control your volume
Constructive Feedback
Feedback
- one person’s response to another persons message
Providing Feedback
- Constructive Feedback is intended to help another
improve
Receiving Feedback
- Welcome feedback as an opportunity to improve
Communication Strategies
Interpersonal Communication
Group Communication
Communicating in a diverse workplace
Communicating Technical Information
Using Information & Communication
Technology
Interpersonal Communication
External Customers
Jargon – special vocabulary that explains ideas & processes
Proprietary – information that legally belongs to the company
Internal Customers
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Team Members
Other Departments
Other Shifts
Maintenance Staff
Supervisors
Engineers
Management
Group Communication
Meetings
use an AGENDA
Presentations
Outline
Practice
Maintain eye contact
Ask for comments/questions
Communicating Technical
Information
Topics often addressed
- Safety
- Training
- Job Specific Requirements
- Product Specifications
- Delivery Schedules
- Quality Requirements and Problems
Forms
Using Information &
Communication Technology
E-mail
Internet
Pagers & Radios
Telephones
Fax Machines