Transcript Communication

Communicating
Effectively in the
Workplace
…for young professionals
Traits of a Healthy Relationship
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Cooperation
Compromise
Respect
Acceptance
Honesty
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Trustworthiness
Dependability
Loyalty
Empathy
Communication
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Speaking skills
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“I” message
Tone and pitch
Constructive Messages Activity
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“Debbie, stop bringing Krispy Kreme doughnuts to
work! Are you trying to ruin my diet or something?”
Constructive Messages Activity
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“Robert, I’m fed up with you asking me to help you
do your work! If you can’t handle your workload
maybe you should just quit.”
Constructive Messages Activity
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“Mr. Stafford, it’s not fair that you always say no to
me when I ask for vacation time! Carla always gets
vacation time and she works half the hours I do!”
Communication
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Listening skills
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Hearing vs. Listening
Active Listening
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Reflective Listening
Clarifying
Encouraging
Empathizing
How the average person spends
their communication time…
writing
9%
reading
16%
speaking
30%
listening
45%
Non-Verbal Communication
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Body Language
Non-Verbal Communication
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Conveying Personality and Status
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Dress: style, tidiness, coordination
Personal adornments: jewelry to watches to
badges
Office and desk space at work
Items owned
Barriers to Effective
Communication
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Unrealistic expectations
Projecting a tough, superior image
Prejudice
Common fears
Acknowledgments and
Compliments
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Acknowledgments
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Acknowledge a skill
Show appreciation
Compliments
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Selfless
Self-effacing
Communication:
What
to do
movie clip
Discussion
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What traits do you find most important when
forming healthy relationship in the work
environment?
Discussion
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What nonverbal communication do you use
that may send others the wrong message at
work?
Discussion
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What barriers to effective communication
have you faced at the office?
Discussion
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What techniques can you start using to
become an active listener?
Relationship Reflection
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Reflect on a healthy
relationship:
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List 4 traits that make
the relationship
healthy
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Reflect on a strained
relationship:
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List 4 traits that
could make the
relationship healthier
THE END