Transcript Listening
Communication
Communication is a symbolic, transactional
process, or the process of creating and sharing
meaning.
Transactional means that when people
communicate, they have a mutual impact on each
other.
A message is sent verbally and nonverbally
The message is received and interpreted
Verbal and nonverbal feedback is usually given
Feedback is offered by the sender
Principles of Communication
One cannot not behave
One cannot not communicate
The meaning of a given behavior is not the true
meaning of the behavior; it is, however, the
personal truth for the person who has given it a
particular meaning (subjective)
Be curious! What is their reality?
Communication takes place in a context
Interpersonal Communication Model
Noise
Interference
Noise
Interference
Senders
Actions
(Public)
Senders
Intentions
(Private)
Senders Style
Of Encoding
Effect On
Listener
(Private)
Listeners
Style Of
Decoding
Barriers to Listening
Preoccupation or Lack of Interest
1. Listen and develop interest.
2. Pretend to listen.
3. Tell them your not interested (honesty).
Environmental Factors
Noise, Distractions, Context or Situation
Psychological Filter
Assumptions, Hopes, Preconceived Ideas,
Stereotypes, Labels, Attitudes, Selective
Attention
Barriers to Listening Cont…
Emotions
Emotional states impact our ability to focus
Take time out or learn to self-regulate
Rate Differences
Average rate of speech is125 to 175 words per
minute whereas the brain can process 500 to
1,000 words a minute (challenge to not wander
in our thoughts.
Interpersonal Distance
Intimate Zone (chest to 18 inches)
Personal Zone (18 inches to 4 ft)
Social Zone (4 ft to 12 ft)
Negative Listening Behaviors
Interrupting
Negative Listening Gestures
Cheek Puffing, Eye Rolling, Shoulder
Shrugging,, Sighing, Smiling
Improving Listening Behaviors
Open and Attentive Body Position
Position in Relation to the Speaker
Positive Eye Contact
Lack of Confidence, Dishonesty, Lying, etc.
Facial Expression
Be Aware.
Head and Body Movements
Nodding.
Verbal Responses
Paraphrasing, Clarifying, and Feedback