Transcript Combined National Health literacy action plan driver diagram

Our health professionals speak
in ways we can understand
Draft
We are able to have all the
information and support we
need
Our Ambition: For
Scotland to be a health
literate society where we
all have the confidence,
knowledge and skills to
engage and live well on
our own terms, with any
health conditions we
have, supported by an
enabling health and
social care environment.
We and our healthcare
professionals can share records
We fully understand when we
agree to treatment
We are able to use technology
to access information and
communicate with our
professionals
We feel confident in letting our
professionals know what matters
most for us
Align with
stakeholders
Develop esystems and
guidance
•Business plan timeline
Implement
•Collaborative structured education
•Tailored information
•Peer support
•Emotional support
•Psychological support
•Community support
•Self management programme
•Discharge planning
•Shared correspondence
•Access to records
•Patient portals
•Meaningful results
•Glossaries
•Patient record
•Checking understanding/teach back
•Access to IT
•Engaging interfaces
•Enhanced IT skills
•Email and text communication
•telemedicine
•Storytelling
•Narrative
•Chaplaincy
•Bibliotherapy/humanities
•Patient voices
We know how to access all the
support and services we need
Scope
existing
strong
practice
•Clear labelling
•Teach back
•Adherence aids/charts
Evaluate
2015
•Signage
•Information
•Navigators
* Red colour denotes initial
priority area
National Health Literacy Toolkit and Evaluation Programme
We know how to use our
medication
Collaborative Plan.Do.Study. Act
NATIONAL HEALTH LITERACY ACTION PLAN
•Raising awareness*
•Jargon-free communication
•Teach back
•Knowledge of resources
•Translation