Transcript Introduction and Overview of Care Share

Care Share Health Alliance
Fall 2010 Workshop
Sharing What You Care About:
Emerging Issues for the Uninsured
Western Region
September 24, 2010 8:30-4:15
Dr. Susan Mims,
Medical Director Mission Children’s Hospital
Board member, Care Share
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Learn more about collaboration, Care Share technical assistance, and
other related resources in the region.
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Exchange with colleagues and peers about collaborative efforts and
how it applies to your community.
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Hear about emerging issues and relevant questions and how they will
impact your work serving the low income, uninsured (health reform,
evidence based programming, outcomes based evaluation, authentic
collaboration, IT systems and funding trends).
Care Share Health Alliance
Care Share Health Alliance's mission is to
improve the health of low-income,
uninsured North Carolinians by supporting
local Collaborative Networks of care.
What is a Collaborative Network?
Collaborative Networks Collaborative Networks bring together all
of the local (most commonly defined as county) stakeholders who
provide services to low income, uninsured North Carolinians.
Collaborative Networks are developed by creating a formalized
structure, a shared vision, a strategic plan and a comprehensive
system of care to achieve common outcomes.
Collaborative Network
Medications
Specialty
Care
Hospital
Dept. of
Social
services
Communit
y Support
Services
Urgent
Care
Primary
care/Medical
home
Consumer
Credit
Counseling
Homeless
shelters
Chronic
disease
managem
ent
Patient
education,
health
promotion
Mental
Health
services
Dental
Interpreter
/translation
services
Food Bank
Labs &
diagnostics
Preventio
n&
wellness
Defining features of a Collaborative Network
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The target population is the entire low income, uninsured population not just a subset of a population
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Works at the community system level - not at individual organization,
entity, or network level
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Has broad and inclusive stakeholder representation – broad view of
health and all stakeholders are invited
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Is collaborative - shared decision making, systems, resources
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Shared vision and outcomes, plan, and responsibility - everyone
accepts responsibility for the success and/or failure of the network
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Structured - point of contact (staff, core group), policies, procedures
Outcomes of Collaborative Networks
Collaborative Networks can:
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improve health of the low-income, uninsured populations
improve access to care to serve more patients
effective utilization of health care resources
deliver the highest quality care possible
realize tangible efficiencies and cost savings
What does Care Share Health
Alliance do?
Through Technical Assistance and state level collaboration and
support we:
•Help communities develop Collaborative Networks of care
•Support communities who want to enhance collaboration
•Build capacity in the safety net
Technical Assistance
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On-site Consultants to Local Communities
– Meeting facilitation
– Needs assessment
– Conflict resolution
– Problem solving
– Organizational development
– Program design
– Leadership development
– Community-wide Planning
– Best practices
Technical Assistance
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Online Resources – Knowledge Bank
- Capacity Development Resources
- Tools and Templates
- Best Practices
- Peer to peer learning
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Webinars & Teleconferences
How we approach our work
Responsive to all communities
Focus on those communities that invite us to work with them
Connect with and across communities to create opportunities for improving health
Collaboration is fundamental
Inclusive of all stakeholders who share in the vision to improve health for lowincome, uninsured
Collaborative and working relationships are at the core of improving systems
Understanding that each community is unique
Each community has its own assets and challenges
Considering the context is key to successful efforts
How we approach our work
Support local capacity
Community driven and defined
Everyone is an expert in one’s own experience
Sustainability
Value and draw upon diverse local assets, resources, and decision making
Recognize the long- term value of collaboration and shared responsibility for outcomes
Apply useful tools and resources
Innovative and creative practices
Learning from peers and build on past success
Outcomes focused
A practical focus on reaching outcomes for the greatest impact
Forward thinking and looking to accomplish goals
Care Share’s Structure
• Established in 2009 – 501c3 organization
• Board of Directors – 26 members representing the safety net; an Alliance
among Government, Healthcare Providers, Foundations, and others
• Committees – Collaborative Network, Evaluation, IT, Communications
• Listserves – Project Access, Community Advisory Team, Information
• Statewide Health Funders Support Care Share’s Programs & Operations:
• Blue Cross and Blue Shield of North Carolina Foundation
• The Duke Endowment
• Kate B. Reynolds Charitable Trust
• NC Health and Wellness Trust Fund
• NC Office of Rural Health and Community Care
Care Share’s Structure
On site Technical Assistance
Central
Linda Kinney
(919) 800-8967
East
Shelisa Howard-Martinez
(919) 861-8359
West
Rachel Rosner
(828) 232-2976
Thank You!
Care Share Health Alliance Staff
Kellan M. Chapin, MPH
Executive Director
(919) 861-8357
[email protected]
Linda M. Kinney, MHA
Director, Collaborative Network Development
(919) 861-8356
[email protected]
Shelisa Howard-Martinez, MPA
Collaborative Network Specialist
(919) 861-8359
[email protected]
Rachel Rosner, MPA
Collaborative Network Consultant
(828) 232-2976
[email protected]
Vickie Schroeder-Harvey
Business Manager
(919) 861-835??
[email protected]
Adrian Morris
Program Assistant
(828) 861- 835???
[email protected]
Session 1
Starting With the End in Mind: Capturing Results
Sarah Thach, Regional Consultant Healthy Carolinians
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Evaluation for serving the uninsured: using evaluation to prove and improve the
effectiveness of your organization.
Evidence based programming: What it is and how to incorporate it into your
planning and program development
Telling your story: To funders, partners, boards, clients and communities
Session 2
What is Collaboration: Learning from Each Other
Don Rogers, Transylvania Resource Access Information Network
Mike Ziegler, Land of the Waterfalls Partnership for Health
Linda Satey, Western Piedmont Community College
Lou Hill, Good Samaritan Clinic, Burke County
Jennifer Swinny, Ashe Health Alliance
Janet Braithwaite, Ashe Memorial Hospital Outreach
Rachel Rosner, Moderator, Care Share
Questions
1. Why is collaboration important in your community, and not just
something you are doing to fulfill grant requirements?
2. What dynamics and contextual contributed to successful
collaboration?
3. What has worked to build collaboration in your community and how
did you deal with road blocks?
4. How can collaboration take your work together to another level
5. How were you able to take a comprehensive look at health in your
community—include direct health agencies and related social
services?
Collaboration is a dance…
Must find a balance to:
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Speed: move slow to move fast…
Power: support the driver and the pit crew…
Flexibility: stay the course but be responsive…
Top 10 Collaboration Themes (general)…
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Creating a safe space
Expanding places at the table
Developing a shared identity
Agreements that grow with communities
Supporting shared leadership
A purpose that resonates and withstands the test of time
Keep the eye on the prize of improved health
Real examples bring it home
Growing pains from planning to implementation
Resources, Resources, Resources
Collaboration Themes (specific)
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All looked to be inclusive and expanded partnerships
Core groups were essential for sustainabilty
All the purposes used broad definitions of health
All came up with a new name
A desire to better understand the gaps
Evaluations showed that specific objectives were
important
Looking to IT as a tool for coordination
Staffing to coordinate
Funding pressures, but the plan got put to use
immediately
Discussion
Find someone in your county to answer the questions ….
1. What do you need for authentic collaboration?
2. What has worked to build collaboration in your
community and how did you deal with road blocks?
3. How can collaboration take your work together to
another level?
How can technical assistance
support collaboration building in
your community?
“It truly helped to have someone outside the community facilitate this process.
It took the "personal interests" away and kept the group focused on the issues at hand.”
“ Excellent resource to get providers excited and focused, structured and on task to set
goals, mission statements, priorities, etc. and move ahead”
“It really helps bring together key players who normally get so overwhelmed with their
day to day tasks that they don't take the time to follow through with an effort like this.”
~Respondents of 2010 CWP survey
Session 3
Health Reform: Health Reform: Impact on the Safety Net
Kellan Chapin, Care Share
Karen Minyard, Georgia Health Policy Center
Session 4
How IT Systems Can Influence Your Collaborative Network
Linda Kinney, Care Share
Jennifer Tyner, Access II Care
Session 5
Funders Panel
Moderator: Lin Hollowell, The Duke Endowment
Sally Learned, United Way of Burke County,
Candy Shiver, Mission Hospital Foundation,
Edgar Villaneuva, Kate B. Reynolds Charitable Trust
Thank You!
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Please respond to electronic survey
arriving on Monday
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If you need a certificate of
completion or receipt collect it at
registration
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