Transcript Question & Answer - Winchcombe School Student Services and

Communication &
record keeping
Q. There are many ways to communicate
information within the industry. Suggest an
appropriate way to communicate the following
information
Stock control in
the kitchen
Computer or paper copies
Restaurant
bookings to wait
staff
Verbal, on paper, computer
Hotel bookings to
manager
Computer, paper copies, fax
Q.
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Why is it important to have accurate
record keeping in the kitchen
Stock control – what to order
See what is used more frequently
Check dates of arrival
Stock rotation
Q. Good communication is important in all areas
of the industry. Describe what could happen if
the reception staff did not communicate with
the kitchen staff.
• Chef would not know how many to cater for
• Chef would not be notified of any changes to numbers
• Chef would not know of any specific dietary
requirements or allergies
• Chef would not know how much food to order
• Chef would not know how many staff required
• Menus would not be types up and ready for customers
• Room service would not be available
Q. ICT is frequently used throughout the
industry.
Suggest ways in which ICT can help with
kitchen organisation.
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Staff rotas
Printing menus
Tracing stock
Financial control
Nutritional analysis
Stock control
Ordering
Stock rotation
Cleaning records - HACCP