Transcript Communication - Waukee Community School District Blogs

Communication
Chapter 7
Communication Process
• 5 components:
– Sender• Chef, Manager
– Receiver• Sous chef, waiter
– Message Content:
• Historical-things that have already happened
– Company history, orientation info,
• Action required Information- Sender expects something to happen because of
messae.
– “Clean that table”.
– Message Channe:
• -Downward usually
– Context
• Words, sounds, graphics, symbols
Communication Barriers
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Language Obstacles
Cultural Differences
Assumptions
Prejudices/Biases
Noise
Clarity
Tone of Message
Effective Listening
• Listen…stop talking and focus on other person.
• Body language-show you are paying attention.
– Eye contact, Nodding, Leaning toward person
• Don’t interrupt…let them finish.
• Ask questions to clarify.
• Don’t overreact.
Effective Speaking
• Interact with audience.
• Use suitable language
– Minimize jargon and buzzwords.
• Use appropriate, nonverbal communication.
• Vary your speech patterns.
• Close the conversation.
Lab Today
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Each team is required to cook a specific part of a meal from start to finish in 45
minutes, but only one team member can be in the kitchen at any given time. A
timer should be set for five minutes; then Student #1 starts cooking. When the
timer goes off, Student #2 enters the kitchen area and Student #1 has 30 seconds
to explain what has been started and what still needs to be done. The same
process should be repeated until the 45 minutes have passed.
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Put a colored dot on each student – 4 different colors per group. Use the colors to
rotate.
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Suggested Lab: Muffins, Scrambled Eggs, Frozen Hash browns, Bacon – Juice or
fruit
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Processing: What worked, what didn’t? Frustrations? Successes? Did you think
more about what you were telling them – how well did you listen??
Reflection-Due Tomorrow
• Processing:
– What worked, what didn’t?
– Frustrations? Successes?
– Did you think more about what you were telling
them – how well did you listen??