Transcript Bell Ringer - sharonfjohnson

1.03 Practice interpersonal
skills
What interpersonal skills are
essential to personal
development?
What are Interpersonal Skills?
Are the skills that a person uses to interact
with other people.
Why is this important?
Improve listening and speaking skills,
begin and develop conversations more
easily, and use non-verbal
communication to communicate
effectively.
A. Communication
Is the process of conveying information
in such a way that the message is
received and understood.
There are two categories:
Verbal and Non-Verbal.
Verbal communication involves the use of
actual WORDS.
Verbal Communication can be
facilitated with ACTIVE LISTENING
Active Listening- A good listener is an
active listener who gives the speaker
some feedback which lets the speaker
know the message is getting through to
the listener.
– Examples: A smile, nod, or even a comment.\
Passive Listening
May hear the spoken words but not the
meaning of the words. Does not respond
to the speaker in any way. Speaker is
unsure if message is being received.
Barriers to good listening
Ignoring sounds
Ever just stopped listening to someone?
Forgetting all or part of the message
We forget 25% of what we hear
Not understanding the message being
sent
Slang, accents, or tone of voice can affect this
Ways to improve listening skills:
Ask questions to clarify
Pay attention
Be interested
Keep the speaker in mind
Stay focused
Use reflections
Note the speaker’s tone of voice
2. Non-Verbal Communication
Non-verbal communication involves
sending messages without words.
Let’s see how good we are at decoding
non-verbal messages. I’m going to play
a clip without sound and I want you to
write what you think is going on.
Let’s watch a clip
We communicate in other ways
too….
With our:
– Appearance
– Actions/manners
– Body Language
– Personal Space
Conflict Resolution
Steps :
– 1. Identify the problem
– 2. Identify possible solutions
– 3. Evaluate each suggested solution
– 4. Pick the best solution
– 5. See if the solution is working
– 6. If necessary, agree to disagree
What’s a conflict?
A struggle between two people or groups
who have opposing views.
Mediation – a third person is called on to
help reconcile differences between the
conflicting parties.
Peer mediators – often used in a school
setting. They are trained in the conflict
resolution process
Methods for Handling Conflict
Use “I” Messages – This means you take
ownership for your feelings. Ex. Instead of
saying “You are ignoring me”, say, “I feel
you are ignoring me”. You continue by
saying, “When I think you are ignoring me,
I feel hurt. I don’t like being ignored”. You
are taking credit for your own feelings
instead of blaming someone else. Use “I
think” or “I feel” instead of “You” did …
Decide who owns the problem – state your
point of view in a way that will not create
an argument.
Learn to Negotiate and Compromise –
Negotiate means communicating with
others in order to reach a mutually
satisfying agreement. Compromise means
both parties agree to give up something.
Planning Process
Identify concerns
Set a goal
Form a plan
Act
Follow up
Ticket Out The Door
Think about a conflict you had recently
and think about how you solved it.
How did you feel once it was resolved?
Knowing what you know about conflict
resolution, is there a way you could have
resolved the conflict better?