Transcript Sending & Receiving Messages

Communication
Sending & Receiving
Messages
Why is it Difficult to
Listen to Listen to Others
at Times?
 Distractions are
everywhere
 People may talk too long
 Disinterest in the
conversation
 Thinking of what you’ll
say next in response to the
current speaker
How do you know someone is not
interested in what you had to say?
What was their body language?




They
Avoid eye
contact
Lean away from
the speaker
Look distracted
Do other things
while the
speaker is talking
Selective
Listening
 Hearing what we
want to hear
Effective Communication
Skills
“Listening Well & Sending Clear
Messages:
 Look at the speaker & pay
attention to what he/she is saying
 Be respectful of differences of
opinion - keep an open mind
 Acknowledge what the speaker is
saying by nodding, eye contact,
etc..
 Ask questions if you don’t
understand
Open Mind
It is important to
listen with an
open mind!!
Be willing to listen,
not judge & see
others
viewpoints…
Unclear
Messages
A person may receive an
unclear message due to the
following reasons:
1.
2.
3.
4.
5.
We are thinking of other things
while speaking
We may not provide enough detail
We may not stick to the point
Verbal & Non-Verbal behavior
does not match
We don’t pay attention to the
listener
Sending Clear
Messages
 Make sure verbal &
nonverbal messages match
 Speak clearly & stick to the
point
 Be sure your message is
received as you intend it to
be
What is the Purpose
of Effective
Communication?
To Understand & be
Understood, to
learn and or share
information &
experiences!