Transcript Exam Revision

ACE 3143/42190
Exam Preparation and Revision
There are 10 questions on the exam paper.
(In this exercise arranged according to lecture outline.)
YOU MUST ANSWER 5 QUESTIONS
Questions 4 and 10 offer a CHOICE of question.
Career Bridge students must NOT answer question 7.
All questions relate to material covered in the lectures
and the textbook.
All questions require you to comment on the issues raised
and perhaps reflect on their relevance to your experience.
Question 1 Communication in the workplace
This lecture drew on Mohan et al., pp.9-20.
It examined how our‘mental set’ makes us selective in what we
understand and in how we communicate.
It explored what Mohan meant by selective perception. It also
examined the examples used to explain the impact of selective
perception on our communication .
It asked the question ‘Why is selective perception significant in
the communication process?’
Question 2 Video : Crosstalk
This video examines how different ways of speaking can
lead to racial stereotyping.
In particular, it examines the misunderstandings arising in
cross cultural/intercultural communication.
We should be aware of:
different cultural assumptions,
different ways of structuring information
different ways of speaking
Gumperz 1979
The Bank, The Local Advice Centre, The Interview
Question 3 Improving Workplace Communication
What do Mohan et al., mean by the term communication
competence?
Effective communication in the workplace includes:
giving and receiving feedback, handling conflict, identifying
the needs of others and presenting as a credible expert.
Questions to consider:
What is appropriate disclosure?
How did you perform on the self-monitoring inventory?
Question 7 Reviewing the Career Bridge Mentoring Program
What is the Career Bridge Mentoring program?
What advice and experience have students gained from this
program?
How would you evaluate its success?
Question 6 Surviving the workplace : Rosemary Eckholm
The changing nature of the workplace in today’s employment
environment
Responsibilities of employers and employees
Successful job searching
Question 5 Preparing for Interview
Two recent graduates, Simone Cocking and Chris Morton
outlined in detail their experiences of:
on line applications,
dealing with psychometric testing
assessment centres
preparing for interview and interview techniques.
How relevant did you find their advice?
Question 4 Non-verbal language and the interview
Mohan et al., argue that credibility is an important attribute
in professional life.
Credibility has three components:
Competence
Trustworthiness and
Dynamism
These are conveyed in verbal and non-verbal communication
Eye contact regulates the flow of conversation.
Paralanguage - aspects of the voice such as loudness, tone,
pitch are as important as the language itself.
Question 4 continued
What are the common perceptions of non-verbal cues?
What are the main themes in the video Why Ask Me That?
Question 9 Communicating in a group
Groups serve useful functions that individuals cannot achieve
alone.
Group development includes several stages.
Are there gender differences in group interaction?
How can you manage conflict?
Question 8 Meetings, Bloody Meetings
Review the video Meetings Bloody Meetings
What suggestions are made for conducting successful meetings?
Question 10 Know Your Rights Eve Anderson
What are your rights in the workplace?