Transcript Effective Communication PPT

Effective Communication: The process individuals use
to create understanding with others.
•Verbal
•Non-verbal
Verbal Communication: use of words to express
feelings and ideas to others.
•Talking to owners
•Talking to vets
•Talking to medical companies
Non-Verbal Communication: Unspoken elements of
communication such as facial expression, posture and
spatial cues.
•Talking to owners
•Talking to vets
•Talking to medical companies
Speak slowly and clearly
Talk with a consistent pace
Vary your pitch (do not speak in a monotone)
Face your intended audience
Think before speaking
Face your intended audience
Make eye contact with PEOPLE when communicating
animals may perceive it as a threat!
Stand up straight, don’t slouch- show you’re confident!
Maintain the comfort zone
do not invade personal space of people OR
animals
its threatening to be in anyone (or anything’s)
BUBBLE
Effective communication with clients Is the key to a
good client base which leads to a successful practice
TIPS:
•Always greet the client promptly and politely
•Try to assist clients in anyway possible
•Always have pen and paper ready to write
important points of the conversation (dates, times,
etc)
Effective
communication
Good client
base
Successful
practice
Effective communication is not just sending the proper
message but listening effectively as well!
TIPS:
•Concentrate on the message (don’t get distracted)
•Don’t interrupt
•Don’t take remarks personally
•Use non-verbal cues to understand message
•Maintain eye contact
Professional mannerisms will improve relations in any work place
In most customer driven businesses the customer is ALWAYS right- and
must be treated that way
Any job interview YOU have in the future will be easier if you follow these
key points.
What kind of job would YOU like to have in the future? And how do you
think these skills will help you get there?
1. Get into pairs (and one group of three)
2. You and your partner(s) will need to design a mock interview for a fake job (that you
will pick out of a hat)
3. You and your partner will each write a job description then hand your description
(and what you are looking for) to your partner
4. You will then have 6 minutes to prepare what you are going to ask your partner(s)
as the interviewer and get ready to answer questions FROM your partner (as the
interviewee)