Transcript COMMUNICATION

Leadership/Management Key
“Develop your vision for a leadership/
management profile that will help you
achieve the results you want in your
organization.”
COMMUNICATION
Communication Model
Feedback Loop – Demonstration
Need one volunteer who considers
herself/himself to be a good
communicator.
 Come to the front of the room.
 Follow instructions.
 “Sit/Stay”.
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Impact of Feedback Loop
Management Key
“To Improve Communication, be
sure to build in a feedback loop,
and “Never Assume Nothin’”
Some Communication Humor
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Authentic, un-retouched excuse notes that
parents sent to school
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Sentences taken from actual letters
received by a welfare department in
Michigan
NONVERBAL
COMMUNICATION
What Percentage of
Communication is Non-Verbal?
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Studies have been done that show the percentage of understanding gained from the spoken
word. It is considerably less than the meaning
gained from listening to a person's tone of voice
and looking at their non-verbal communication.
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7% Spoken words
38% Tone of voice
55% Non-Verbal
Non Verbal Communication
7%
Spoken Word
Tone of Voice
55%
38%
Non-Verbal Cues
NONVERBAL TYPES
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Facial Expression
Gestures
Paralinguistics
Body Language & Posture
Proxemics
Eye Gaze
Haptics
Appearance
VIDEO: COMMUNICATION:
THE NON-VERBAL
CHANNEL
COMMUNICATING
WITH
THE MEDIA