Transcript Communication PP

The Importance
of
Communication
Skills
Humans are social animals.
Whenever we are in the company of
others, we are communicating...
Why are communication skills
important?
They improve relationships
Develops respect
Develops empathy for others
Allows us to function more effectively in
social situations
Helps us to succeed in life (school, work, etc)

How do humans communicate?
a) Verbal: Language &noise and sounds
b) Non-verbal:
• Written word
•Body Language:
•Eye contact
•Haptics (touch)
•Proxemics (proximity to each other)
•Kinesics (all human behaviour except touch)
•Symbols
•Gestures & posture
Continued...
• Tone/pitch/tempo
• Posture: Eg. Tapping foot, slumped, upright
• Expression: crying, excited, fear
http://www.youtube.com/watch?v=pRZqRjxkHpk
Paul Ekman’s Experiment
• Humans everywhere use similar expressions to
demonstrate 6 basic emotions
• Fear
• Anger
• Disgust
• Sadness
• Surprise
• Happiness
Overcoming Barriers
to Communication
What are some of the
barriers?
• Noise pollution
• People do not always share the same
vocabulary/dialect/language
• Jargon, Slang, Acronyms, “Legal-eze”
• No feedback (one-way versus two-way)
• Interpretation of non-verbal
communication
• Perception
• Fear: an inability to speak, or fear of
repercussions
• Humans do use symbols in much of their
communications. Experts say that humans
differ from animals because they learn
based on a series of learned
symbols/responses and not from instinct.
• However, 90% of human communication is
non-verbal. Humans have their own series
of learned signals which represent meaning
to communicate to others.
Feedback is essential to effective
communication!!
“The Power of the Face”
(Learn 360 clip, 5 mins)