Transcript chapter 11 nonverbal delivery - misweb

CHAPTER 11
NONVERBAL DELIVERY
MGT 3213 – ORG. COMMUNICATION
Mississippi State University
College of Business
Non-Verbal Communication
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Humans are estimated to produce up to 700,000
different physical signs!
 5,000
distinct hand gestures have been identified
 1,000 different postures have been catalogued
Non-Verbal Communication
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Non-verbals account for over 90% of the total
meaning in verbal communication!
Universal Non-Verbal Expressions
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Happiness
Surprise
Anger
Sadness
Disgust
Fear
Start with the Eyebrows!
Surprise
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Briefest of the universal emotions
 Why?
Examples: Surprise
Sadness
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The hardest to expression to make without actually
experiencing it!
 Eyelids
tend to droop, giving a sleepy look
Examples: Sadness
Anger
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Mouth may be open or closed
Examples: Anger
Disgust
Fear
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Very similar in appearance to surprise
Happiness
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Trying to fake? Fake it big!
Which one is true happiness?
Non-Verbal Communication
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Non-verbal messages CANNOT be avoided
May have different meanings for different people
Vary across cultures
May be intentional or unintentional
May receive more attention than verbal messages
If the non-verbal contradicts the verbal … the
receiver will believe the nonverbal message
Roles of Non-Verbal Communication
Substitute
 Contradict
 Reinforce/Emphasize
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Non-Verbal Communication
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Can it impact how you perceive yourself?
http://www.ted.com/talks/amy_cuddy_your_body_
language_shapes_who_you_are.html
Types of Non-Verbal Communication
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Proxemics
 Study
of distance
and personal space
http://www.youtube.com/watch?v=u6ahLQWj_iE
Types of Non-Verbal Communication
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Chronemics
 The
study of how we perceive time
 How
do you interpret it when someone is late?
Types of Non-Verbal Communication
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Paralanguage
 The
verbal and nonverbal elements of speech that
influence meaning
 How you say something
 Tone, intensity, pausing, and silence
 The
“pregnant pause”
Types of Non-Verbal Communication
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Kinesics
 The
study of body movements
 What
gestures do you use on a daily basis?
 When do we think someone is lying to us?
Commonly Believed Lying Indicators
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Gaze behavior
Self-touching
Leg and foot actions
Autonomic nervous system reactions (blushing)
Using Non-Verbals to Detect Lies
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http://www.youtube.com/watch?v=P_6vDLq64gE
Tips for Interpreting Non-Verbals
Pay attention to inconsistencies
 Look at non-verbals as a whole
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 Don’t
pay too much attention to a singal gesture in
a conversation
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Trust your gut instincts!
After Today’s Lecture You Should …
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Explain why it is important to be conscious of your nonverbal communication
Identify the universal emotions and their facial
expressions
Identify the different types of non-verbal
communication
Understand how to interpret non-verbal behaviors