Transcript Non-Verbal Communication

Non-Verbal Communication
a.k.a.
Body Language
Breaking Down Communication
• Verbal – just the words, easiest to control
• Non-verbal – all the other messages you send,
not so easily controlled
93% of communication is non-verbal!!
Non-Verbal
Verbal
All the words we use make up only 7% of our communication
Non-Verbal Communication
Includes
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Eye contact
Facial expressions
Tone of voice (vocal but not verbal)
Posture
Proximity
Timing and pace
Appearance
Touch
Not an Exact Science
• There are patterns and tendencies when it
comes to reading body language but the rules
are not hard and fast for everyone
• Bell curve
• When reading body language, keep in mind
-culture
-context
-individual
Non-verbal –vs- Verbal?
• If there is a conflict between the nonverbal message and the verbal
message…………..
I Love
You!
NON-VERBAL WINS!!!
Some Signs to Watch For…
• Eyes “crinkle” when a smile is real
• Eyebrows flash when you recognize
someone
• Licking lips is a sign that the brain is
engaged.
• Can’t tell if a person’s lying just because
he’s touching his nose