Transcript Communication Skills

Communications Skills
Discussion Session #12
Definition of
Communication Skills
• Understand and adapt to your
audience — helping others learn
• Express intention clearly and
concisely in written communications
• Build collaboration and clearly
articulate intention in verbal
communications
• Formal presentation skills
• Listen for understanding
• Manage flow of
communication/information
Modalities –
how you take in communication
• Visual (pictures) – 80% of us are
visually-oriented
• Auditory (sounds/text) – 15% of us
are more auditorially-oriented
• Spatial – 5% of us
In a given verbal
conversation
between two people….
…..there are at least six people
involved in the conversation
Ten Tools for
Effectively Communicating
with a Listener
1. Before you speak, draw
out the other listener’s
ideas.
2. Honor the listener
Thank them for allowing you to speak!
3. Be courteous.
Recognize that
every person’s
time is
valuable!
4. Choose an
appropriate
forum and
form of
speaking.
Decide what you want to communicate and
choose the form of communication that
does what you want!
5. Speak respectfully,
responsively, empathically.
Speak the way
to others that
you would like to
be spoken to.
6. Put the
listener at
ease.
Allow the listener to TRUST
what you have to say!
7. Anticipate
objections and
address them
before they are
raised.
8. Acknowledge
differences and
restate issues
positively.
9. Focus on
developing
solutions
10.Compliment
the other
person for
listening.
Give positive reinforcement!
Listen for Understanding
LEVEL 1
• What’s in it for me? Rebuttal, selfinterest, filtering.
LEVEL 2
• Where is the person coming from? What
are they truly trying to say? Connect,
silence self-talk.
LEVEL 3
• What is not being said that is important?
Listen through the words.
Reflective Listening –
The Fundamental Relationship Skill
•
•
Provide eye contact
Maintain an interested and
open body posture
•
Encourage the speaker with
verbal and nonverbal support
Use “door opening” questions to
build trust
Ask genuine questions
Reflect back what they’ve said
with empathy
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Three Steps for
Influencing and Persuading
1. Let go of your own ideas, roles and
agendas, and try to understand what
the other person is saying.
2. Search for the speaker’s meaning,
especially if they disagree with you.
3. Respond respectfully, acknowledging
and addressing the other person’s
concerns first.
Steps for Creating Value
in Communication
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Use Simple Courtesy
Build Trust
Build Integrity and Respect
Honesty
Follow Up
• “Communication skills are the lifeblood
of a successful life...if you plan on
spending any time there...”
• “Communication is really all anyone ever
gets paid for ultimately...and if you
cannot effectively communicate...you will
PAY...not get paid...”
-- Doug Firebaugh; Chairman/CEO of PassionFire International
Evaluation Questions
Use:
A.
B.
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D.
E.
Strongly agree
Agree
Disagree
Strongly disagree
Don’t know
1.
I found the presentation of material easy to
understand.
This Advantage session increased my knowledge on
the subject presented.
I will be able to use some of the information from this
Advantage session in the future.
The presenter was well prepared for this Advantage
session.
This presentation should be repeated in future
semesters.
2.
3.
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5.