Transcript COMMUNICATION

COMMUNICATION
What is communication
Broadly speaking , communication may be defined as
“interchange of information , facts,view
points,ideas,by,means,of,spoken or written words or by
action”.
“COMMUNICATION ability is also an important factor
but it should be effective communication “
A successful person has to keep on sharpening his
skills to remain in the successful position.
For that COMMITMENT is essential.
FIRM BELIEF in oneself is motivating force to success
and this is the GREATEST POWER.
ASHWATHAMA HATHAHA
KUNJARAHA
VERBAL COMMUNICATION
WHY
COMMUNICATE?
Exercise
Touch communication
Paper tearing
COMMUNICATION EXERCISE
Headmaster called students and told
them on Sunday 14th may there is a
full solar eclipse , this happens once in
ones lifetime . So let us not miss it.
So all of you put on the best dress and
assemble in front of open air
auditorium , some scientist and
engineers from S.I.Tinstitute will also
be coming .I will be explaining you the
solar eclipse , incase of rain assemble
inside the dinning hall and I will
explain solar eclipse with the help of
O.H.P and slides.
WHY TO COMMUNICATE
We communicate with people ;
To give or seek information
To influence people to appreciate our views
and get jobs done
To build up relations
To express our feelings
To avoid misunderstanding
GUIDELINES FOR EFFECTIVE VERBAL
COMMUNICATION
Be clear about the objective of communication:
If we communicate without being clear about the
objective , it will be like bowling without wickets .
Therefore before we start communicating , we
should spend a few minutes asking ourselves what
we really want to accomplish by communicating .If
we are clear about the goal of communication, we
will be more effective and successful in our
communication.
PLAN AND ORGANISE FACTS:
Once we are clear about the purpose of
communication , the next step is to organise the
facts , figures and the sequence of
communication. This needs careful planning.
Clarity in goal , proper planningand organising
the facts gives us the confidence to
communicate effectively.
THINK OF 5W’S AND 1 H:
We should be clear of the following before
communicating. Makes our communication
Result-oriented , empathetic, clear, timely and at
proper location. It also helps to adopt proper
means to communicate.
VERBAL COMMUNICATION
Place
Where?
Objective
Why ?
Receiver
Whom?
communication
Means/Method
How?
Time
When?
Subject/Topic
What?
CATCH THE ATTENTION OF LISTENER
BEFORE COMMUNICATING
Before commencing to
communicate , we
should ensure that
the listener is
physically ,mentally
and emontionally
prepared to listen .
There is no point in
communicating
when his attention is
elsewhere .
BE ENTHUSIASTIC AND
POSITIVE WHILE
COMMUNICATING:
Speaking enthusiastically
with good facial
expression creates
interest in the listener .
A dull face with a frown
or sarcasm repels the
listener and creates in
him a negative opinion
on the communicator.
BE CLEAR AND BRIEF
Communication
should be clear
and to the point .
Repetitions should be
avoided.
Unnecessary details
and information
should not be
communicated.
ESTABLISH EYE CONTACT
APPROXIMATELY 80% OF THE INPUT to the
Brain of the listener is fed through the eyes.
If we communicate without looking at listener , the
communication will not be effective. As a general
rule it is advisable to establish eye contact with the
listener for 40% - 60% of the total time for which
we communicate .
While delivering a talk we should not read from a full
text .
We should keep looking at the audience as
frequently as possible.
We should also look at the entire audience .
Otherwise those whom we do not look at feel that
they are ignored.
USE SIMPLE LANGUAGE TO
SUIT THE LISTENER
Use words to
express; not to
impress.
The language
should be
simple and
should suit the
listener .
ASK FOR FEEDBACK FROM THE
LISTENER
The best way to minimise the gap is to
ask for feedback from the listener .
COMMUNICATOR
MESSAGE
FEEDBACK
MEANS
RECEIVER
BE A GOOD LISTENER
SEE GANESH JI’S
EARS.
USE APPROPRIATE VOICE ,
TONE AND BODY GESTURES:
Body gestures are
vital in
communication.
Practical eg.-
AS FAR AS POSSIBLE , SPEAK
DIRECTLY TO THE CONCERNED
PERSON :
Show the action
SEQUENCE YOUR COMMUNICATION
A GOOD GUIDING RULE TO SEQUENCE
COMMUNICATION IS:
SAY WHAT YOU WANT TO
SAY
SAY
SAY WHAT YOU HAVE SAID
TEXT
SUMMARY/CONCLUSION
1. IT IS BETTER TO INFORM THE LISTENER THE SUBJECT ON WHICH WE ARE
GOING TO SPEAK OR DISCUSS
2. EXPLAIN THE DETAILS OF THE SUBJECT
3. FINALLY SUMMARISE OR CONCLUDE
ASSESMENT BASED ON PARAGRAPH CONTENTS
SL
NO
DESCRIPTION
1
A MAN KNOCKED ON THE FRONT DOOR
2
THE MAN WHO KNOCKED ON THE DOOR
PUSHED HIS WAY IN .
3
THE HOUSEHOLDER OPENED THE DOOR.
4
THE MAN WHO KNOCKED AT THE DOOR
DEMANDED MONEY.
5
THE MAN WHO SCOOPED UP THE CONTENT
OF THE CASH BOX SPED AWAY.
6
THE CASH BOX CONTAINED MONEY .
7
DID THE HOUSE OWNER OPEN THE CASH
BOX?
8
THE ROBBER WAS A MAN .
9
THE HOUSEHOLDER NOTIFIED THE POLICE.
10
THE POLICE WERE PHONED.
11
THE MAN WHO PUSHED HIS WAY IN DID NOT
ASK FOR MONEY.
12
THE POLICE CAME IMMEDIATELY.
TRU
E
FALSE
INFORMATION NOT
GIVEN
BARRIERS OF COMMUNICATION
LISTENING
FEAR,SUSPICION,JEALOUSY.
INSTRUMENT PROBLEM.
LANGUAGE
INABILITY TO TRANSMIT
INFORMATION
PERCEPTION PROBLEM
IN APPROPRIATE CHOICE OF
MEDIA AND PERSON