Transcript Transparency Increased productivity Lowered costs and

The SysAid Revolution is Here!
Your Life Just Got Easier!
Welcome!
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SysAid – What’s In It For Us?
Transparency
Increased
productivity
Lowered costs
and improved
service quality
Better service
indicators
Efficient
communication
The software that
has you in mind
Peace of mind
Beyond IT
Transparency
• SysAid keeps end-users stay more informed than ever on the status of their service requests
• Highly visible service quality
Increased Productivity
SysAid raises IT productivity and overall system availability by reducing
downtime spent on administration maintenance
Improve Service Quality
SysAid reinforces a professional methodology
Better Service Indicators
SysAid helps you measure the service you receive
Efficient Communication
• Time consuming phone calls are replaced with modern and efficient communication
• All information is available automatically for the IT team:
o SysAid includes screen shots of error messages
o Users don’t need to provide technical info during a support session
The Software that has You in Mind
User-oriented and suited for both technical and non-technical users, SysAid is intuitive
and easy-to-use
Peace of Mind
• Rest assured that your Service Requests are being handled, managed, and prioritized
until they are fully resolved
Beyond IT
SysAid functions as a cross-organization service platform, catering to the different and
dynamic needs of every department
Accounting
HR
Marketing
IT
Sales
Operations
SysAid End-User Portal
• News: Learn about IT events
and scheduled maintenance
• Easily submit Service
Requests categorized
per service for rapid
resolution
• Full history of past
requests and incidents
• FAQ and Knowledgebase
provide detailed solutions
Submitting a Service Request
Submitting a Service Request
Self Service Portal / Knowledgebase
Self Service Portal / Knowledgebase
View Your Service Request History
View Your Service Request History
Thank You!