Transcript OSD Roadshow 0303 - no EDS

ONLINE SERVICE
DELIVERY
Presentation
April 2003
What is Online Service Delivery?
Vision
The current vision of the Online Service
Delivery program is to use modern webenabled solutions to enhance University
Services and better use University resources to
deliver high quality teaching, learning and
research outcomes
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OSD Initiatives
Objective
To provide an update, and demonstrate
the progress of developments such as:
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Revamped University Web Site
Content Management System
Student Portal
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THE REVAMPED
UNIVERSITY OF SYDNEY
WEB-SITE
New Website
Why Change?
Research highlighted
that the site:
• was difficult to use
• required prior
understanding of
University structure
• presented image of the
University as “difficult”
and “inaccessible”
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• had no consistent
look and feel
• provided conflicting
information
• provided out-of-date
information
• was an impediment
to building life-long
relationships
New Website
Benefits
• Present information from a “user’s
perspective” & in logical sequence
• Consistent & enhanced University image
• Easy to update (through CMS)
• Simple & easy to use
• Different ways to find information
• Collaborative ownership of the web site
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New Website
Content & Navigation
Demonstration
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Content Management System
What is a Content Management System?
• “Raw” content is authored by content owners directly,
via a web form
• One copy of content, published to multiple locations
• Presentation or “look & feel” separate from content
• Automated workflow governs the publishing process
• Content is user controlled and managed
• Content has review and expiry dates which trigger
workflows
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Content Management System
Benefits
• Better quality information
• Reduced time to access information & resources
• Improved usability & availability of relevant information
• Reduced risk of providing inappropriate, irrelevant or
illegal information (~500 sites)
• Reduced duplication of content & resources
• Improved governance & control of University’s web
presence
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The CMS Project
What we have done:
• Implemented the CMS for the main University
website
• Content to be managed by Publications Office,
Marketing & Student Recruitment, Development &
External Affairs, Student Services, Student Centre,
Intranet team
• Created generic content templates and workflows for
use across the University
• Created a support model for the CMS and the new
corporate image
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CMS Demonstration
Scenario: Create a page
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CMS Demonstration
The Editor
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Portal
Portal
What is a portal?
A customisable web-based
interface/browser that
consolidates access to
information and applications
allowing information
providers to ‘push’
information and users to ‘pull’
what is relevant to them
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Customised
Personalised
Adaptive
Desktop
Portal
Phases
Deliverables
Phase One
Student Portal
• Sun ONE student portal
Phase Two
Staff Portal
• Sun ONE staff portal
– Single sign on to FlexSIS, Library &
WebCT
– Aggregated information
– Productivity tools
– Single sign on to staff applications
– Aggregated information
– Productivity tools
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Portal
Demonstration
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Questions