Transcript Cross-Cultural Communication at Samsung

Cross-cultural Communication
Shad S. Morris, Ph.D.
“A knowledge of culture is essential to understand the
" Human beings draw close to one another by their common
communication process. Through communication, people can
nature, but habits and customs keep them apart."
either be brought closer or separated.”
-Confucius
-Du-Babcock (1996)
Managing Cross-Cultural
Communication
Understanding
Differences
•Self
•Others
Phase 1
Phase 2
Phase 3
Opportunity
Creation
Managing Cross-Cultural
Communication
Understanding
Differences
•Self
•Others
Communicating
Across
Differences
•Decentering
without blame
•Recentering
with
commonalities
Phase 1
Phase 2
Phase 3
Opportunity
Creation
Managing Cross-Cultural
Communication
Understanding
Differences
•Self
•Others
Communicating
Across
Differences
•Decentering
without blame
Managing
Differences
•When Culture
does and does
not count
•Recentering
with
commonalities
Phase 1
Phase 2
Phase 3
Opportunity
Creation
#3 Managing Differences

When culture counts—and when it
doesn’t
• Complexity
• Stress
• Accountability
Summary
1.
2.
3.
Understanding Differences—Cultural IQ
Communicating Across Differences—
Building on common ground and
avoiding communication pitfalls
Managing Differences—Knowing when
culture counts and managing the
environment
Action Plan

What are you going to do with this
information?
• What specific capabilities do you need to work on?
What are you good at?
• How will this add value to your organization?
• How will this add value to your personal career?