Transcript Petra Gillis & Johan Dedeyne II

Cross-cultural communucation
Getting yourself prepared
on living and working abroad
Session 2
www.businet.org.uk
Edinburgh 2011
www.khbo.be
2
Cross-cultural communication
Cross-cultural communication
What’s your communication style?
Circle one of the numbers to indicate how you rate
yourself between the two items.











Confident
Passive
Responsive
Easy-going
Take charge
Formal
Disciplined
Communicate readily
Accepting
Unorganized
Initiate social contact
1
1
1
1
1
1
1
1
1
1
1
2
2
2
2
2
2
2
2
2
2
2
3
3
3
3
3
3
3
3
3
3
3
4
4
4
4
4
4
4
4
4
4
4
Reserved
Aggressive
Self-controlled
Dominant
Goes along
Informal
Spontaneous
Reserved
Challenging
Organized
Lets others initiate
etc
3
Cross-cultural communication
What’s your communication style?
1.
5.
8.
11.
13.
15.
19.
21.
25.
_____
_____
_____
_____
_____
_____
_____
_____
_____
Sum A = _______
2.
4.
9.
12.
16.
23.
26.
_____
_____
_____
_____
_____
_____
_____
Sum B =________
4
Cross-cultural communication
What’s your communication style?
Sum A + 35 – Sum B = _____ divided by 16 = _____
Place an X on the following scale corresponding to the score above:
DOMINANT
EASY-GOING
Idem for formal and informal communication
5
(Extrovert)
Easy-going
Dominant
Informal
(people-oriented)
(Introvert)
Cross-cultural communication
What’s your communication style?
Formal
(Task-oriented)
6
7
Cross-cultural communication
Cross-cultural communication
Communication styles
Map your own communication styles and compare with
your team members
 Several varieties of communication behaviours.
 These 8 styles are grouped into pairs, each of
which represents the end points of a continuum.
 Between each pair on the line, mark an X to
indicate your personal communication style.
 Use your interactions with people in the host
country as the basis for evaluation or ask a
cultural informant.
8
Cross-cultural communication
(1) Direct – indirect
communication
 Direct communication
Communication is done using explicit verbal statements and
represents exactly what the speaker means. There is very little
‘beating around the bush’ there.
 Indirect communication
Meaning is communicated using indirect means such as
suggestions, body language, or pauses. This style often uses
other people to resolve conflict instead of direct contact.
 You ?
Direct ----------------------------------------
Indirect
9
Cross-cultural communication
(2) Linear – circular
communication
 Linear communication
This style is similar to direct communication as it gets to the point
without going off on tangents. The communication progresses
systematically along a straight line until the point is made. As
such it is considered faster and more economical to the people
who use it.
 Circular communication
In circular communication, the person rarely states the point
directly. Instead, a discussion proceeds in a roundabout way and
incorporates many details until the point is reached. This way of
communicating is similar to how stories are told
 You ?
Linear
----------------------------------------
Circular
10
Cross-cultural communication
(3) Detached – attached
communication
 Detached communication
In detached communication, issues are discussed with calmness
and objectivity. Emotion is kept at a minimum, and objectivity is
preferred over subjectivity. People who use detached
communication may feel that they are just being rational and fair.
 Attached communication
This communication style is characterised with a high level of
emotion and feeling. People communicating this way think that
they are showing sincerity or personal concern for the topic and
the person with whom they are interacting.
 You ?
Detached
-------------------------------------
Attached
11
Cross-cultural communication
(4) Idea-oriented – relationship
oriented communication
 Idea-oriented communication
In this form of communication, disagreement with ideas is stated
directly, with the assumption that only the idea, not the person
from whom the idea came, is being attacked. Phrases such as “no
offence, but I don’t agree with you” or “agree to disagree” are
indicative for this style.
 Relationship-oriented communication
In this communication style, disagreeing with an idea is viewed
the same as disagreeing with the person who originated it.
Intellectual disagreement in particular is handled more subtly and
indirectly. This communication style emphasises interpersonal
harmony and strives to maintain the relationship between people.
 You ?
Ideas
---------------------------------
Relationships
12
Cross-cultural communication
Listening skills
How can you encourage people to
listen to you while you are talking ?
How do you notice that your audience
is no longer interested in what you
are saying ?
13
Cross-cultural communication
Listening skills
Hearing
Understanding
Judging
Tips for being a good listener :
 Attention and focus
 Finish listening before speaking
 Ask questions
 Give feedback (main ideas)
Watch the movie
14
15
Cross-cultural communication
Cross-cultural communication
Things to read
Workplace communication skills
Why woman don’t understand man…
16
Cross-cultural communication
TEAM ASSIGNMENT - SESSION 2
 Look at the skills you and your team members listed
for the profiler game.
 Does the view that your team members have on you
correspond to your own personal view on yourself?
 What are the first impressions others have of you?
Try to restrict it to positive impressions.
 What can be improved and how on those first
impressions?
 What are the main charachteristics of your own
communication style? Can you also identify your
weaknesses?
 How do your team members assess your
communication style?
17