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"Leaving behind the fluffy bunnies" – how to get your personalised message across in a professional manner Kathryn Hordon Getting the message across - UCISA 16th November 2010 Background • New structure for Academic Library Services • Creation of Library Liaison Advisers • Need to “do things differently” and “do different things” • Northumbria’s Schools • Build on good practice Good practice • Relationships • Meeting etiquette • Quick response rates • Curriculum support How do you spend your time ? Teaching Liaison Enquiry work Collection development Projects Internal meetings Doing things differently • Just say “no” • Think about meeting attendance Communication matters – principles of a Liaison Blueprint • Menu of products / services • Contact points / champions • Centralise routine tasks • University wide liaison What does your communication structure look like ? Standard messages ...and here are the fluffy bunnies ! Standard messages A place for everything... If you were travelling in a lift with a member of the University’s Executive Management Group had their undivided attention for 1 minute what would be the top 4 messages you would give them about the Library ? Messages from the “great” and the “good” More messages • Working in cross-university partnerships to support learning and teaching enhancement and create the environment and collaborative connections that allow interdisciplinary research to flourish • Having a switched-on team of liaison staff who can advise, guide and influence curriculum developments through understanding pedagogy, the University context and the wider learning and information landscapes. • Ambitious in outlook, seeking opportunities to lead and influence the library of the future and make a significant contribution to lifelong learning Our communication blueprint • • • • • • • Formal messages Annual reports Update reports Recording activity Feedback Pro-active Internal communication Active management • Monitoring of Liaison spreadsheet • Liaison communication structure for each School • Creation of timelines • Themed meetings • Blogs • Staff development Any Questions ?