Transcript LifeBridge Health Presentation on how the network will operate and

Maryland Faith Community
Health Network Liaison Training
Presidents Day 2016
Pamela Philips, RN, FCN
The Reverend Domanic A Smith, M.Div.
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Mission Statement ~ LifeBridge Health
Maintain and Improve Health
● Favored by the greatest number of patients and physicians
● Compassionate, high quality, cost-effective health services
● Provide undergraduate and graduate medical education
● Regardless of age, race, ethnicity, emphasizing community
concern for all
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Who is LifeBridge Health?
LifeBridge Health is a regional health care organization based in
Baltimore City, Baltimore County, and Carroll County
PRIMARY CARE, AMBULATORY
PREVENTION, and
CARE
WELLNESS
ACUTE
CARE,
TERTIARY
CARE
POSTACUTE
CARE
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How will the congregant be identified?
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Responsibilities:
LifeBridge Health & Liaison
LifeBridge Health Staff
• Connect liaison and patient
once patient is admitted and
request participation in
program
• Provide assistance and link
patients with their faith
communities liaison
• Be available to respond to
questions from the liaisons
Liaison
• Be prayerful/Supportive
• Complete the At-Home Plan
form provided by MFCHN
with the patient and hospital
staff prior to patient’s
departure from the hospital
• Deploy appropriate
congregational resources on
behalf of the patient while
being sensitive to patient’s
privacy
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• Be proactive
For Your Safety
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Go to the information desk upon arriving to the hospital
Confirm the location of the patient
Learn if there are any precautions for you to follow
Look for signage on the patient’s room door prior to entering
Follow directions
If you are not sure ask for help
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For Your Safety
What kind of PRECAUTIONS you may have to follow?
oAirborne precautions are required to protect against airborne
transmission of infectious agents. Diseases requiring airborne
precautions include, but are not limited to: Measles, Severe
Acute Respiratory Syndrome (SARS), Varicella (chickenpox),
and Mycobacterium tuberculosis
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For Your Safety
What kind of PRECAUTIONS you may have to follow?
oDroplet precautions apply to clients known or suspected to be
infected with pathogens that can be transmitted by droplets.
Droplet Transmission involves contact with the nose, mouth,
mucous membranes or conjunctivae of a susceptible person.
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For Your Safety
What kind of PRECAUTIONS you may have to follow?
oContact Precautions are procedures that reduce the risk of
spreading infections through direct or indirect contact.
Transmission occurs with physical contact of the infected patient
or handling of a contaminated object in the infected patient’s
room. Mask, gowns and gloves as well as standard precautions
must be used. Read signs posted!
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Hand Washing/Hand Sanitizing
Liaisons must SANITIZE their hands!
 After touching things many other people have touched:
doorknobs, stair rails, etc.
 Anytime your hands feel dirty (they probably are)
 After you handle money
 When enter and exiting a patient’s room
 Before and after you eat
 After you use the bathroom
 After you cough or sneeze
 Before and after caring for a sick person
Hand Sanitizer is Available
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Emergency Response Codes
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How to get assistance for a patient?
 Call for help!
 Use a patient’s call bell
 Locate a staff person
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HIPPA ~ PRIVACY
 HIPPA is Health Insurance Portability & Accountability Act;
it’s a Federal law!
 Patient protected health information (PHI) is any identifiable
information combined with health information such that the
identity of the person would be known
 “ePHI” is the electronic format of PHI
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Examples of
Protected Health Information (PHI)
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Name
Address
Date of Birth
Diagnosis
Medications
Insurance Information
• Social Security or Medical
Record Number
• Discussions between
patient and provider
• Notes written by providers
and other staff
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HIPPA ~ PRIVACY: Dealing with common issues
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Conversations in public places
Tracking boards/white boards
Sign-in sheets
Phone calls
Discussion in semi-private rooms
Sharing information with family/friends
Computer access
Social media
Text messages
Emails
Paper records
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LifeBridge Health Confidentiality
Dos and Don’ts
What happens at LifeBridge stays at LifeBridge!
Do
oDo be sure to knock before entering a patient’s room
oDo dispose of any confidential materials properly
oDo keep confidential information covered when in public areas
oDo respect the privacy and dignity of our patients
The Freedom to Care Volunteers Orientation: Sinai
Hospital a LifeBridge Health center, August 2014
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LifeBridge Health Confidentiality
Do’s and Don’ts
What happens at LifeBridge stays at LifeBridge!
Don’t
oDon’t tell anyone about friends/relations you see in the hospital
in your role of a liaison
oDon’t share patient information outside of the hospital without
patient permission
oDon’t leave sensitive information laying anywhere
oDon’t discuss patient issues in a public area
The Freedom to Care Volunteers Orientation: Sinai
Hospital a LifeBridge Health center, August 2014
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HIPPA ~ It’s a Federal Law!
Compliance is not voluntary, it ’ s MANDATORY! Any
violation of confidentiality, a law, regulation, policy, procedure
or code of excellence must be reported to the anonymous
compliance hotline for LifeBridge Health at 1-844-732-6233
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Contact: Who do I call if an issues arises?
For Sinai and Northwest Hospitals
The Reverend Domanic A Smith, M.Div.
Pastoral Outreach Coordinator
410.601.8565
[email protected]
For Carroll Hospital
Pam Phillips, RN, FCN
RN Health Navigator
410.871.7129
[email protected]
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Questions & Answers
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Thank You!
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