Transcript An Innovative Process for Improving Campus Climate

An Innovative Process for
Improving Campus Climate
Hanna Erpestad
Dean of Liberal Arts &
Sciences
Kent Richards
Director of Accreditation,
Research, and Assessment
Background
 Reorganization
 Employee Discontent
 HLC – “Quality Culture Survey”
 Task Force Created
Task Force
 “Quality Culture Survey Team”
 Charge: Recommend a way forward
 Members Recruited
 No Administrators
 Open Meetings
 Public Recommendation
Task Force Recommendation
A permanent Campus Culture
Committee, charged with:
•
Fostering a culture of trust and respect
characterized by consultation and
communication.
•
Monitoring the health of our campus
culture through regular administration of
the PACE Survey, reviewing the results,
and recommending appropriate actions.
Structure
 Campus Climate Committee
 Volunteers (14)
 Administrator Co-Chairs
 President ex-officio
Committee Name
Culture:
The collective behavior of the people
that are part of an organization.
Climate:
The prevailing conditions that affect
satisfaction and productivity at any
given time.
Climate is a subset of culture.
Process




Annual Retreat
Monthly Meetings
Transparency – e.g. Minutes
PACE Survey
(Personal Assessment of the College Environment)
Listening Sessions
 “What’s on the Radar?”
 Formal Recommendations
 Formal Responses

Recommendations – Yr1
#1 – Email Etiquette
#2 – Employee Safety
#3 – Social Interaction
#4 – Position Changes / Vacancies
#5 – Administratively Assigned Duty Days
#6 – Exit Interviews / Employee
Separations
#7 – Administration to Employees
Communication
Recommendations
Template
 Date
 Issue
 Background
 Recommendation
 Example: Social Interaction
President’s Responses
 Formal (Written)
 Public
 Template
o
o
o
o
Action
Timeline
Expected Results
Contact Person
 Example: Social Interaction
Necessary Conditions
- Factors Leading to Success -
 Trust
 Within Committee
 Campus with Committee
 President
 Assumption of Good Faith
Building Trust
 Leverage Existing Trust
 Transparency
 Clear Ground Rules
• Committee Confidentiality
• Issues, not People
 Modeling Trust
Transition to Second Year
 Annual Report
 Tracking Results
 PACE Survey Re-administration
 Sensitive Topics, Urgent Matters
 Points of Pride