Transcript Innovation in the Work Programme - Learning and Work Institute

Innovation in the Work
Programme
Stephen Evans
1
1.
WORKING LINKS
BACKGROUND
2
About Working Links
•
Established in 2000 to support unemployed and
disadvantaged individuals into lasting employment.
•
Unique mix of government, private and voluntary
sector ownership.
• To date, we’ve worked with over 15,000 employers and
helped more than 250,000 people back into work.
3
Delivery in Britain
Scotland
- Work
Programme
North England
- Apprenticeships
- Employability
E & W Mids
- Apprenticeships
- NEETS
- ESF Families
Wales & South
West
- Work
Programme
- Work
Choice
London & South
East
- Work Choice
- NOMS Moving
On
2.
WORK PROGRAMME
EVIDENCE
5
Work Programme delivery model
REFERRAL
• From Jobcentre Plus
• Invitation letter
• Induction session
ASSESSMENT
My Way Up:
Employability,
Health,
INTO WORK
SUPPORT
Dedicated Personal Advisor
Flexible support (such as CV, Job search, Work
experience, Training, Health, Coaching)
IN WORK SUPPORT
Skills,
Goals,
Dedicated In-Work Support Advisor
Flexible support
Help to find next job and build career
Lifestyle
Attitudes
Demographic data
Low confidence
25%
10%
3%
Low qualifications
23%
7%
Mental health
condition
4%
10%
Impact on job entry
Demographic data
Work history and experience are crucial. Once
people get a foot in the door they can stay in work, but
this helps them get the foot in the door. The longer
you’re out of work the less likely you are to find a job
Training and qualifications are a pre-requisite.
Employers use these to filter, so need to be job relevant
and valued by employers
Confidence looking for work is a crucial signal
Our customers are a diverse group. Other issues like
caring responsibilities and health impact
3.
INNOVATING IN THE WORK
PROGRAMME
10
Case study: ESA
Challenge
• Performance across the industry needs to further improve
Insight
• Focus groups & data showed differing results per different
conditions
• Range of different challenges
• Social care showed personal budgets can succeed
Response
• Personal Job Account trial for 100 customers in Wales
• Menu of provision to choose from & rate
• Go live in late July for 9 month trial
Case study: Technology
Challenge
• Delivering employability training in a way that engages
Insight
• Greater online delivery could save money and allow people
to proceed at their own pace
• Also reduce need for classroom based approach
Response
• Trial in partnership with My Work Search for 150
customers in South West
• Early days but popular with customers (volunteers!) and
better link to job search
• Measure success by completion rates and job entry
Case study: NEETs
Challenge
• Engaging NEETs for Birmingham SFA contract
Insight
• Greater involvement of young people in design of provision
might gain greater buy-in and better results
Response
• Youth Innovation Board and ‘you said, we did’
• So far ½ of Initiate participants have moved into further
education & training
• 90% said the programme had aided their progression
4.
LOOKING AHEAD
14
Aims
Context
- There will be less money for all employment and skills
programmes
- So need to ensure more than ever that every £ is well used
Evidence-based innovation
- Way to do that is through evidence-based innovation
- Effective use of data & constant innovation: test, learn, adapt
Outward facing
• We don’t have all the answers, keen to hear from those
with ideas
Aims (2)
Assessment & streaming
- How can we use data analytics to better predict who is least
likely to find work & target support?
- Useful for Work Programme, but also upstream (eg JCP)
Job search support
- How do we deliver in a more tech based, self service way,
while providing more intensive support for those that need it?
- Use of remote support, Apps, text etc
Retention & progression
• Adding in progression support for a Universal Credit world