Transcript Cisco Presentation Guide

SOFTWARE APPLICATION SERVICES and
UPGRADES
Maintenance for your
Cisco Software
© 2001, Cisco Systems, Inc. All rights reserved.
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Cisco Supports Software Application Products
Software Application Support/Upgrades
(SAS/SASU)
Brings new technology to your door
Maximizes productivity and revenue per employee
Reduces cost of network ownership
Increases customer retention and satisfaction
Protects your software investment
© 2001, Cisco Systems, Inc. All rights reserved.
SP Service Marketing Program Strategy
2
SAS and SAU Service Program Overview
Cisco.com
Access
(CCO)
TAC
7x24x365
Bug Fixes
FTP (build
integration
process)
Minor
Upgrades
Cdrom
(PUT)
Major
Upgrades
Cdrom
(PUT)
Software
Application
Support
(SAS)
Software
Application
Support +
Upgrades
(SAU)
© 2001, Cisco Systems, Inc. All rights reserved.
SP Service Marketing Program Strategy
3
Cisco Software Application Support Options
Non-contract -- purchase upgrades and
support on an as-needed basis
Software Application Support (SAS) -telephone and online support, bug fixes and
patches and minor version releases
(major releases must be purchased through normal sales
channels)
Software Application Support plus Upgrades
(SASU) – SAS deliverables plus major
version releases
© 2001, Cisco Systems, Inc. All rights reserved.
SP Service Marketing Program Strategy
4
SAS and SAU Details
•
Technical Assistance Center (TAC) 24x7x365 – (800) 553-2447
•
Cisco.com provides timely communication of new and enhanced
functionality – see product pages for specifications
http://www.cisco.com
•
For Bug fixes and patches see the links under the Software Center
Home page under the heading “Software Products and Downloads”
http://www.cisco.com/kobayashi/sw-center/
•
Major and Minor “Software Application Upgrade Announcements” are
posted to the Software Center home page under the heading
“Information”
http://www.cisco.com/warp/customer/cc/serv/mkt/sup/sp/maint/
•
Provide easy access to software upgrades -- Cisco.com Software
Center & Product Upgrade Tool (PUT) http://www.cisco.com/upgrade/
© 2001, Cisco Systems, Inc. All rights reserved.
SP Service Marketing Program Strategy
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Value and Benefits of
SAS/SASU
Timely awareness of new and enhanced
functionality
Access to software upgrades when your
business depends on them
Refresh of staff knowledge and skills for
rapidly changing technologies
Worldwide resources for rapid resolution of
issues
© 2001, Cisco Systems, Inc. All rights reserved.
SP Service Marketing Program Strategy
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If you do nothing….
Susceptibility to security incursions
Greater expenses for purchasing individual
software upgrades
Lose ground to competitors by using
yesterday’s technology
Rapid technological changes
Constant state of change and growth
© 2001, Cisco Systems, Inc. All rights reserved.
SP Service Marketing Program Strategy
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SAS/SASU
Costs and Value
NonContract
Value
SASU
SAS
Cost
SAS—Software Application Support
SASU—Software Application Support Plus Upgrades
© 2001, Cisco Systems, Inc. All rights reserved.
SP Service Marketing Program Strategy
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Presentation_ID
© 1999, Cisco Systems, Inc.
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