Transcript Avaya Cloud Application Link

Avaya Cloud Application Link
Sales/Partner Pitch Pack and Technical Overview
Last Updated March 2016
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
1
Avaya Cloud Application Link Introduction
with Technical Overview
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
2
Avaya Cloud Application Link - What is it?
• Avaya Cloud Application Link improves team engagement by extending the Avaya Aura®
communication platform (5.2+) to the web and embedding real-time collaboration tools inside
Chrome and Internet Explorer web browsers, and natively inside of Google Apps, Microsoft Office
365, and Salesforce
• Cloud Application Link includes a server component and 2 web extensions (thin clients) - GA
(General Availability) of March 2016
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
3
An Overview of What’s Included with Avaya Cloud Application Link
Avaya Cloud Application
Link Server(s)
Avaya Aura®
Communicator for Web
Esna iLink for Avaya
Scopia® Desktop
Avaya Cloud Application Link
Server is a middleware server
(either physical or virtualized) that
resides on top of the Avaya Aura®
platform (5.2+) and syncs
messages from Avaya Aura®
Messaging to cloud applications
such as Google Apps and Office
365.
An HTML5 based Chrome browser
extension and Internet Explorer
Add-on that enables users to
collaborate in the web apps they
work and live in; includes features
such as call control, directory
services, click-to-call, and record
pops/note taking in Salesforce.
An HTML5 based Chrome browser
extension and Internet Explorer
Add-on that embeds Avaya
Scopia® meetings across Google
Apps, Microsoft Office 365 and
Salesforce; includes support for
scheduling within calendars and
instant meetings.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
4
Avaya Communication and Engagement Inside of Web Applications
Cloud Apps +
Browser Support
Components
Middleware
Server
Avaya Aura®
Communicator
for Web
Esna iLink for
Avaya Scopia®
Desktop
Avaya
Communication
Platforms
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
5
Avaya Cloud
Application Link
- Single Instance
Architecture
Diagram
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
6
Avaya Cloud Application Link Prerequisites
• Requires Avaya Aura® Messaging 5.2 or above and valid licenses for the following:
•
•
•
•
AES (Avaya Aura® Application Enablement Services)
CM (Avaya Aura® Communication Manager)
SM (Avaya Aura® Session Manager)
SMGR (Avaya Aura® System Manager)
• Avaya Aura® Communicator for Web and Esna iLink for Avaya Scopia® Desktop web
extensions require either:
• Internet Explorer 11 or later
• The latest version of Google Chrome
• Esna iLink for Avaya Scopia® Desktop requires a valid Avaya Scopia® Conferencing license
• Valid licenses are required for use with Google Apps, Microsoft Office 365, and Salesforce
(Enterprise or Unlimited Edition)
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
7
Scalability
• Avaya Cloud Application Link will support up to 6,000 users in a single instance
• Support for multiple instances of Avaya Cloud Application Link
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
8
Physical Server/Virtual Machine Specifications
For a single server configuration with capacity of up to 100 users:
●Avaya Cloud Application Link Server (IMAPTSE on same machine if
used)*
●Intel® Dual Core Processor (2.7 GHz) or higher
●4GB RAM minimum
●100 GB SATA HD, 7,200 RPM minimum
●100 MB NIC or higher
For a single server configuration with capacity of up to 500 users:
●Avaya Cloud Application Link Server (IMAPTSE on same machine if
used)*
●Intel® Dual Core Processor (2.7 GHz) or higher
●4GB RAM minimum
●RAID 1+0 4X146 GB SCSI/SATA/SAS HD, 10,000 RPM minimum
●1 GB NIC
●Storage available 292 GB
●Diskeeper installed to minimize fragmentation
For a single server configuration with capacity of up to 1000 users:
●Avaya Cloud Application Link Server*
●Intel® Quad-Core Xeon 5600 series CPU or higher
●4GB RAM minimum
●RAID 1+0 4X146 GB SCSI/SATA/SAS HD, 10,000 RPM minimum
●Diskeeper installed to minimize fragmentation
● 1 GB NIC or higher
● Storage available 292 GB
For a single server configuration with capacity of up to 6000 users:
●Avaya Cloud Application Link Server*
●Dual Intel® Quad-Core Xeon 5600 series CPU or higher
●8 GB RAM minimum
●RAID 1+0 4X146 GB SCSI/SATA/SAS HD, 10,000 RPM minimum
●Diskeeper installed to minimize fragmentation
● 1 GB NIC
● Storage available 292 GB
*Host machine specifications or equivalent vCPU, vRAM and reserved virtual hard drive capacity.
Note: When determining system RAM for all configurations, if your database is expected to exceed 2GB in size, the server should have at
least 8 GB RAM installed to ensure good performance.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
9
Virtual Machine Support
Hardware
CPU
Requires Intel® CPU or equivalent which meets or exceeds the requirements of
vSphere 4.x / 5.x
Software
VM Software
VMWare vSphere 4.x / 5.x
OS for Avaya Cloud Application Link
Microsoft Windows Server 2012 (Standard Edition)
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
10
Ideal Target Markets – Organizations Moving or Using Cloud-Based
Productivity, Email, and/or CRM Solutions
●
●
●
●
5M+ businesses
50M+ end users
60% market share in higher education
64% of Fortune 500
● 1B end users
● Leading web browser
● Chromebooks are the
fastest growing laptop
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
● 80M+ end users
● 31% of all cloud-based business
mailboxes are Office 365
● 12M+ end users
● 150K+ customers
● Cloud CRM solutions
market leader
● 18% market share
11
Partner Value Proposition
• Compete Better
• Compete effectively against solutions like Microsoft Skype for Business (Lync)
• Bridge an enterprise’s infrastructure with the cloud, linking on-premise communications
technology and cloud applications
• Participate in Extended Market Opportunities
• Enable collaboration practices to be more relevant to enterprise CIOs that are investing in SaaS,
social, and mobile collaboration applications
• Deliver a solution today that drives Avaya upgrades and new sales by embedding Avaya
solutions inside web browsers and leading cloud-based business applications
• Capture organizations migrating from on-premise productivity solutions (Outlook/Exchange, IBM
Notes) to cloud solutions (e.g. Google Apps, Office 365)
• Help Customers Extend their Avaya Investments
• Help customers leverage and extend their investment in Avaya to cloud applications (e.g. Google
Apps, Office 365, Salesforce)
• Customers can access real-time communication tools inside the cloud business applications they
use regularly without having to replace their existing Avaya assets
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
12
Consumer Value Proposition
• To End Users
• Improve productivity by making it easier for employees to find and connect with one another
• Reduce the time it takes to resolve questions or issues
• Increase employee satisfaction and adoption of new technologies
• For IT
• Reduce the disruption associated with deploying new technologies, and from switching
applications or devices to communicate
• Reduce the burden on IT budgets by leveraging existing multi-vendor technologies
• For Business
• Increases the flexibility to choose the most appropriate application for the businesses – avoiding
vendor lock-in
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
13
Avaya Cloud Application Link - Qualifying Questions
• Is your customer moving from on-premise apps for productivity, email, and CRM to cloud or
SaaS based solutions?
• Is the customer running Avaya Aura® Messaging 5.2 or above?
• Is the customer exclusively invested in an Avaya telephone system?
• Does your customer use Google Apps, Microsoft Office 365, and/or Salesforce?
• Do their employees work within a Google Chrome and/or Internet Explorer web browser?
• Does your customer have employees that work remote?
• Does your customer have teams that are geographically dispersed?
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
14
High-Level Product Roadmap
• New features targeted for 1.1 release of Avaya Cloud Application Link - Q4 FY of 2016:
• Instant Messaging (through AMM - Avaya Multimedia Messaging) and Presence (Avaya
presence server access)
• Addition of WebRTC (video/audio) Softphone utilizing Avaya Aura® SDK (Software Development
Kit)
• Single sign-on (SSO) support
• Native Avaya Aura® Directory Services (AADS)
• Visual voicemail
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
15
Avaya Cloud Application Link Components
Feature Descriptions and Screenshots
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
16
Avaya Cloud
Application Link
Server
Messaging server that resides on top of
the Avaya Aura® platform and syncs
messages from Avaya Aura®
Messaging with Google Apps and
Office 365.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
17
Unified Messaging Inside Gmail
Receive transcribed voicemails
in your Gmail inbox - contact is
resolved and additional
collaboration actions are
presented.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
18
Unified Messaging Inside Microsoft Office 365
Read transcribed messages
from within the Outlook Web
App; opening a message
extinguishes the message
waiting indicator on your desk
phone.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
19
Redundancy via Double-Take® DR (Disaster Recovery)
• Double-Take® DR requires another server to mirror the Avaya Cloud Application Link server
• Server must at least meet the minimum requirements needed to run the Avaya Cloud Application
Link server
• A third computer is required to run the client software that controls the behavior of the
servers, but this computer can be any machine on the same network
• Double-Take® backup system can be applied to an existing installation, or to a new
installation
• Both the Consolidated server and the Double-Take® backup machines must be using the
same operating system with identical hardware
Requirements
Operating System
Windows Server 2012 (64-bit)
Network Cards
2 NICs are required in both the Avaya Cloud Application Link server and backup servers
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
20
Avaya Aura®
Communicator for
Web
Provides an HTML5 front-end leveraging
Avaya Cloud Application Link Server on
the back-end to deliver phone control
(CTI) capabilities within the browser and
inside of cloud applications.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
21
Authentication and Login Process
Support for OAuth 2.0 enables users to
sign in with a range of 3rd party
credentials - an Esna, web-based
authentication solution is available for
when security profiles or other
considerations make these other login
options impossible.
Users log in with credentials provided
by an administrator - next, they will be
prompted to enter appropriate site
information OR they can defer to a ‘site
default’ option, which automatically fills
in the appropriate information.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
22
Access the Client as a ‘Slider’ from Any Page in Your Browser
Avaya Aura® Communicator for
Web can be accessed as an
embedded slider; it’s found in
the bottom right of any page in
your browser.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
23
Access the Client as a Browser Extension
Avaya Aura® Communicator for
Web can also be accessed as a
‘popout’ extension for Chrome or
Internet Explorer (IE); it’s found in
either browser's toolbar.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
24
Placing and Controlling Calls from the Browser
Dial extensions or phone numbers
by entering the names of your
contacts or their numbers; multiple
phone calls can be handled at once
and recent calls are logged in
history.
Once a call has been placed and
answered from the desk phone,
multiple call control features are
presented from within the browser.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
25
Directory and Search within the Extension
Searching within the extension
brings up all contacts within your
company directory, as well as
those found in your Google or
Office 365 directories.
Within an individual's record, a user is
presented with the ability to place a
call, view a recent call history with that
contact, and initiate an Avaya Scopia®
or Google Hangout (when used in a
Google Apps domain).
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
26
Click-to-Call from any Page in the Browser
The ability to place a call is embedded
as an icon beside any phone number
in your browser - clicking it will initiate
a call to be placed via the user’s desk
phone; additional call control features
are available from the browser client.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
27
Collaboration Actions from the Google Contact Card
The ability to start an instant
Avaya Scopia® meeting or open
a user’s Avaya Aura®
Communicator for Web profile is
embedded within the Google
Contact Card.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
28
Collaboration Actions from the Office 365 Hover Card
The ability to start an instant
Avaya Scopia® meeting or open
a user’s Avaya Aura®
Communicator for Web profile is
embedded within the Office 365
Hover Card.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
29
Contextual Collaboration Across Google Drive
Recognizes and displays the coauthors of a Google Drive
document; individual and group
actions are presented.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
30
Avaya Communicator for Web Embedded Inside of Salesforce
Avaya Aura® Communicator for Web is
embedded inside of Salesforce,
extending functionality described in
previous slides across the app;
additionally, click-to-call and instant
Avaya Scopia® meeting actions are
also embedded across Salesforce.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
31
Caller ID is Matched to an Existing Record in Salesforce
When you receive or place a
call, the number is matched to a
record in Salesforce and is
displayed.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
32
Enhanced Call Logging with Contact Creation and Notes
Ability to add a caller as a lead or
contact when you receive/place a
call, as well as take notes, which
are saved to the call record under
the contact/lead’s activity history.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
33
Esna iLink for Avaya
Scopia® Desktop
Start and schedule Avaya Scopia®
meetings across Google Apps, Office
365, Salesforce, and your Internet
Explorer (IE) or Google Chrome
browser.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
34
Avaya Scopia® Meetings from a Google Contact Card and People Widget
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
35
Schedule Avaya Scopia® Meetings from the Google Calendar
Instantly schedule Avaya
Scopia® meetings from Google
Calendar - meeting info is added
to the description of the
event/invite.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
36
Instant Avaya Scopia® Meetings Across Google Chrome
Ability to start or join an Avaya
Scopia® meetings via the
Chrome browser extension.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
37
Escalate to an Avaya Scopia® Meeting from a Google Hangout
Move meeting attendees from a
Hangout to an Avaya Scopia® the meeting link is placed in the
Hangout chat.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
38
Start an Avaya Scopia® Meeting from the Microsoft Office 365 Hover Card
Start an instant Avaya Scopia®
meeting from an Office 365
Hover Card and add additional
attendees as required.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
39
Schedule Avaya Scopia® Meetings from the Outlook Calendar Web App
Instantly schedule an Avaya
Scopia® meeting from inside the
Outlook Calendar Web App - the
meeting info is sent off with the
calendar invite.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
40
Instant Avaya Scopia® Meetings Across Internet Explorer
Ability to start or join Avaya
Scopia® meetings via the
Internet Explorer browser Addon.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
41
Start an Instant Avaya Scopia® Meeting Across Salesforce
Instantly start an Avaya Scopia®
meeting with any contact, lead,
or user in Salesforce.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
42
Schedule Avaya Scopia® Meetings from Salesforce Calendar
Schedule Avaya Scopia®
meetings right from Salesforce
Calendar.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
43
Cloud Application Link Feature Summary
with Pricing and Sales Tools Information
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
44
Feature Summary by Web Application
Google Apps
Microsoft Office 365
Salesforce
Unified Messaging
X
X
Message Transcription (Optional)
X
X
Click-to-Call Across Browser
X
X
X
User/user profile sync via System
Manager
X
X
X
Avaya Cloud Application Link Server
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
45
Feature Summary by Web Application (Cont’d)
Google Apps
Microsoft Office 365
Salesforce
Embedded Client in Browser
X
X
X
Dial Pad and Call History
X
X
X
Organization Directory
X
X
X
Email Contacts in Directory
X
X
Click-to-Avaya Scopia® Actions*
X
X
Click-to-Hangout Actions**
X
Contact/Hover Card Integration
X
Contextual Collaboration Across Docs
X
Avaya Aura® Communicator for Web
X
X
X
Salesforce Record Pops
X
Note Taking and Call Logging
X
*Requires Esna iLink for Avaya Scopia® Desktop and a valid Avaya Scopia® Video Conferencing license.
**Requires a valid Google Hangouts user license.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
46
Feature Summary by Web Application (Cont’d)
Google Apps
Microsoft Office 365
Salesforce
Schedule a Meeting in Calendar
X
X
X
Start an Instant Meeting
X
X
X
View Upcoming Meetings
X
X
Google Contact Card Integration
X
Google People Widget Integration
X
Google Hangouts Integration
X
Esna iLink for Avaya Scopia® Desktop
Office 365 Hover Card Integration
Meetings with Contacts in Salesforce
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
X
X
47
Pricing
Item
Perpetual - Per User (USD)
Avaya Cloud Application Link*
$69 MSRP
Software Assurance and Support
$11 Per User Per Year
Item
Subscription - Per User Per Year (USD)
Avaya Cloud Application Link*
$29 MSRP
Message Transcription (Optional)**
$27 MSRP
Installation (Optional)
$6 per user (one time cost)
*Includes Avaya Cloud Application Link Server, Avaya Aura® Communicator for Web, and Esna iLink for Avaya Scopia® Desktop.
**Message Transcription (provided by Nuance) is priced as a subscription license and can be purchased with both the perpetual and subscription Avaya Cloud
Application Link licenses.
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
48
Partner Ordering and Licensing
• Follows Avaya’s standard direct ordering procedure;
• Direct orders must go through ASD (Avaya Solution Designer) Desktop to SAP and indirect
orders need to be done through ASD configurator OneSource - the orders will be forwarded and
processed by Esna
Option #1: Avaya Cloudlink Application Link with NO Transcription
Material Code
SAP Long Description
386847
ACAL R1 USR SUBS PP
388472
ACAL R1 USR /S
Option #2: Avaya Cloudlink Application Link with Transcription
Material Code
SAP Long Description
386848
ACAL R1 NU VCE TO TXT USR SUBS PP
388473
ACAL R1 NU VCE TO TEXT USR /S
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
49
Sales Enablement Tools
• aura.esna.com
• Avaya Sales & Partner Portal Page
• Sales/Partner Pitch Pack and Technical Overview
• Customer Presentation
• Fact Sheet
• Datasheet
• Offer Definition
• Technical Documentation
• FAQ (Frequently Asked Questions)
• Sales and Technical Videos
• Technical Documentation
• Avaya Cloud Application Link Installation Guide
• Avaya Aura® Communicator for Web - User Guide
• Esna iLink for Avaya Scopia® Desktop - User Guide
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
50
Avaya – Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy
51