Transcript Avaya Cloud Application Link

Avaya Cloud Application Link
Solution Overview
Last Updated March 2016
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1
Avaya Cloud Application Link - What is it?
• Avaya Cloud Application Link improves team engagement by extending the Avaya Aura®
communication platform (5.2+) to the web and embedding real-time collaboration tools inside
Chrome and Internet Explorer web browsers, and natively inside of Google Apps, Microsoft Office
365, and Salesforce
• Cloud Application Link includes a server component and 2 web extensions (thin clients) - GA
(General Availability) of March 2016
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An Overview of What’s Included with Avaya Cloud Application Link
Avaya Cloud Application
Link Server(s)
Avaya Aura®
Communicator for Web
Esna iLink for Avaya
Scopia® Desktop
Avaya Cloud Application Link
Server is a middleware server
(either physical or virtualized) that
resides on top of the Avaya Aura®
platform (5.2+) and syncs
messages from Avaya Aura®
Messaging to cloud applications
such as Google Apps and Office
365.
An HTML5 based Chrome browser
extension and Internet Explorer
Add-on that enables users to
collaborate in the web apps they
work and live in; includes features
such as call control, directory
services, click-to-call, and record
pops/note taking in Salesforce.
An HTML5 based Chrome browser
extension and Internet Explorer
Add-on that embeds Avaya
Scopia® meetings across Google
Apps, Microsoft Office 365 and
Salesforce; includes support for
scheduling within calendars and
instant meetings.
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Avaya Communication and Engagement Inside of Web Applications
Cloud Apps +
Browser Support
Components
Middleware
Server
Avaya Aura®
Communicator
for Web
Esna iLink for
Avaya Scopia®
Desktop
Avaya
Communication
Platforms
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Avaya Cloud Application Link Components
Feature Descriptions and Screenshots
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Avaya Cloud
Application Link
Server
Messaging server that resides on top of
the Avaya Aura® platform and syncs
messages from Avaya Aura®
Messaging with Google Apps and
Office 365.
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Unified Messaging Inside Gmail
Receive transcribed voicemails
in your Gmail inbox - contact is
resolved and additional
collaboration actions are
presented.
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Unified Messaging Inside Microsoft Office 365
Read transcribed messages
from within the Outlook Web
App; opening a message
extinguishes the message
waiting indicator on your desk
phone.
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Avaya Aura®
Communicator for
Web
Provides an HTML5 front-end leveraging
Avaya Cloud Application Link Server on
the back-end to deliver phone control
(CTI) capabilities within the browser and
inside of cloud applications.
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Authentication and Login Process
Support for OAuth 2.0 enables users to
sign in with a range of 3rd party
credentials - an Esna, web-based
authentication solution is available for
when security profiles or other
considerations make these other login
options impossible.
Users log in with credentials provided
by an administrator - next, they will be
prompted to enter appropriate site
information OR they can defer to a ‘site
default’ option, which automatically fills
in the appropriate information.
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Access the Client as a ‘Slider’ from Any Page in Your Browser
Avaya Aura® Communicator for
Web can be accessed as an
embedded slider; it’s found in
the bottom right of any page in
your browser.
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Access the Client as a Browser Extension
Avaya Aura® Communicator for
Web can also be accessed as a
‘popout’ extension for Chrome or
Internet Explorer (IE); it’s found in
either browser's toolbar.
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Placing and Controlling Calls from the Browser
Dial extensions or phone numbers
by entering the names of your
contacts or their numbers; multiple
phone calls can be handled at once
and recent calls are logged in
history.
Once a call has been placed and
answered from the desk phone,
multiple call control features are
presented from within the browser.
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Directory and Search within the Extension
Searching within the extension
brings up all contacts within your
company directory, as well as
those found in your Google or
Office 365 directories.
Within an individual's record, a user is
presented with the ability to place a
call, view a recent call history with that
contact, and initiate an Avaya Scopia®
or Google Hangout (when used in a
Google Apps domain).
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Click-to-Call from any Page in the Browser
The ability to place a call is embedded
as an icon beside any phone number
in your browser - clicking it will initiate
a call to be placed via the user’s desk
phone; additional call control features
are available from the browser client.
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Collaboration Actions from the Google Contact Card
The ability to start an instant
Avaya Scopia® meeting or open
a user’s Avaya Aura®
Communicator for Web profile is
embedded within the Google
Contact Card.
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Collaboration Actions from the Office 365 Hover Card
The ability to start an instant
Avaya Scopia® meeting or open
a user’s Avaya Aura®
Communicator for Web profile is
embedded within the Office 365
Hover Card.
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Contextual Collaboration Across Google Drive
Recognizes and displays the coauthors of a Google Drive
document; individual and group
actions are presented.
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Avaya Communicator for Web Embedded Inside of Salesforce
Avaya Aura® Communicator for Web is
embedded inside of Salesforce,
extending functionality described in
previous slides across the app;
additionally, click-to-call and instant
Avaya Scopia® meeting actions are
also embedded across Salesforce.
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Caller ID is Matched to an Existing Record in Salesforce
When you receive or place a
call, the number is matched to a
record in Salesforce and is
displayed.
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Enhanced Call Logging with Contact Creation and Notes
Ability to add a caller as a lead or
contact when you receive/place a
call, as well as take notes, which
are saved to the call record under
the contact/lead’s activity history.
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Esna iLink for Avaya
Scopia® Desktop
Start and schedule Avaya Scopia®
meetings across Google Apps, Office
365, Salesforce, and your Internet
Explorer (IE) or Google Chrome
browser.
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Avaya Scopia® Meetings from a Google Contact Card and People Widget
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Schedule Avaya Scopia® Meetings from the Google Calendar
Instantly schedule Avaya
Scopia® meetings from Google
Calendar - meeting info is added
to the description of the
event/invite.
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Instant Avaya Scopia® Meetings Across Google Chrome
Ability to start or join an Avaya
Scopia® meetings via the
Chrome browser extension.
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Escalate to an Avaya Scopia® Meeting from a Google Hangout
Move meeting attendees from a
Hangout to an Avaya Scopia® the meeting link is placed in the
Hangout chat.
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Start an Avaya Scopia® Meeting from the Microsoft Office 365 Hover Card
Start an instant Avaya Scopia®
meeting from an Office 365
Hover Card and add additional
attendees as required.
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Schedule Avaya Scopia® Meetings from the Outlook Calendar Web App
Instantly schedule an Avaya
Scopia® meeting from inside the
Outlook Calendar Web App - the
meeting info is sent off with the
calendar invite.
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Instant Avaya Scopia® Meetings Across Internet Explorer
Ability to start or join Avaya
Scopia® meetings via the
Internet Explorer browser Addon.
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Start an Instant Avaya Scopia® Meeting Across Salesforce
Instantly start an Avaya Scopia®
meeting with any contact, lead,
or user in Salesforce.
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Schedule Avaya Scopia® Meetings from Salesforce Calendar
Schedule Avaya Scopia®
meetings right from Salesforce
Calendar.
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For More Information…
aura.esna.com
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Avaya Cloud Application Link
Feature Summary
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Feature Summary by Web Application
Google Apps
Microsoft Office 365
Salesforce
Unified Messaging
X
X
Message Transcription (Optional)
X
X
Click-to-Call Across Browser
X
X
X
User/user profile sync via System
Manager
X
X
X
Avaya Cloud Application Link Server
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Feature Summary by Web Application (Cont’d)
Google Apps
Microsoft Office 365
Salesforce
Embedded Client in Browser
X
X
X
Dial Pad and Call History
X
X
X
Organization Directory
X
X
X
Email Contacts in Directory
X
X
Click-to-Avaya Scopia® Actions*
X
X
Click-to-Hangout Actions**
X
Contact/Hover Card Integration
X
Contextual Collaboration Across Docs
X
Avaya Aura® Communicator for Web
X
X
X
Salesforce Record Pops
X
Note Taking and Call Logging
X
*Requires Esna iLink for Avaya Scopia® Desktop and a valid Avaya Scopia® Video Conferencing license.
**Requires a valid Google Hangouts user license.
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Feature Summary by Web Application (Cont’d)
Google Apps
Microsoft Office 365
Salesforce
Schedule a Meeting in Calendar
X
X
X
Start an Instant Meeting
X
X
X
View Upcoming Meetings
X
X
Google Contact Card Integration
X
Google People Widget Integration
X
Google Hangouts Integration
X
Esna iLink for Avaya Scopia® Desktop
Office 365 Hover Card Integration
Meetings with Contacts in Salesforce
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X
X
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Avaya Cloud Application Link
Technical Overview
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Avaya Cloud Application Link Prerequisites
• Requires Avaya Aura® Messaging 5.2 or above and valid licenses for the following:
•
•
•
•
AES (Avaya Aura® Application Enablement Services)
CM (Avaya Aura® Communication Manager)
SM (Avaya Aura® Session Manager)
SMGR (Avaya Aura® System Manager
• Avaya Aura® Communicator for Web and Esna iLink for Avaya Scopia® Desktop web
extensions require either:
• Internet Explorer 11 or later
• The latest version of Google Chrome
• Esna iLink for Avaya Scopia® Desktop requires a valid Avaya Scopia® Conferencing license
• Valid licenses are required for use with Google Apps, Microsoft Office 365, and Salesforce
(Enterprise or Unlimited Edition)
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Avaya Cloud
Application Link
- Single Instance
Architecture
Diagram
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Redundancy via Double-Take® DR (Disaster Recovery)
• Double-Take® DR requires another server to mirror the Avaya Cloud Application Link server
• Server must at least meet the minimum requirements needed to run the Avaya Cloud Application
Link server
• A third computer is required to run the client software that controls the behavior of the
servers, but this computer can be any machine on the same network
• Double-Take® backup system can be applied to an existing installation, or to a new
installation
• Both the Consolidated server and the Double-Take ® backup machines must be using the
same operating system with identical hardware
Requirements
Operating System
Windows Server 2012 (64-bit)
Network Cards
2 NICs are required in both the Avaya Cloud Application Link server and backup servers
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Physical Server/Virtual Machine Specifications
For a single server configuration with capacity of up to 100 users:
●Avaya Cloud Application Link Server (IMAPTSE on same machine if
used)*
●Intel® Dual Core Processor (2.7 GHz) or higher
●4GB RAM minimum
●100 GB SATA HD, 7,200 RPM minimum
●100 MB NIC or higher
For a single server configuration with capacity of up to 500 users:
●Avaya Cloud Application Link Server (IMAPTSE on same machine if
used)*
●Intel® Dual Core Processor (2.7 GHz) or higher
●4GB RAM minimum
●RAID 1+0 4X146 GB SCSI/SATA/SAS HD, 10,000 RPM minimum
●1 GB NIC
●Storage available 292 GB
●Diskeeper installed to minimize fragmentation
For a single server configuration with capacity of up to 1000 users:
●Avaya Cloud Application Link Server*
●Intel® Quad-Core Xeon 5600 series CPU or higher
●4GB RAM minimum
●RAID 1+0 4X146 GB SCSI/SATA/SAS HD, 10,000 RPM minimum
●Diskeeper installed to minimize fragmentation
● 1 GB NIC or higher
● Storage available 292 GB
For a single server configuration with capacity of up to 6000 users:
●Avaya Cloud Application Link Server*
●Dual Intel® Quad-Core Xeon 5600 series CPU or higher
●8 GB RAM minimum
●RAID 1+0 4X146 GB SCSI/SATA/SAS HD, 10,000 RPM minimum
●Diskeeper installed to minimize fragmentation
● 1 GB NIC
● Storage available 292 GB
*Host machine specifications or equivalent vCPU, vRAM and reserved virtual hard drive capacity.
Note: When determining system RAM for all configurations, if your database is expected to exceed 2GB in size, the server should have at
least 8 GB RAM installed to ensure good performance.
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Virtual Machine Support
Hardware
CPU
Requires Intel® CPU or equivalent which meets or exceeds the requirements of
vSphere 4.x / 5.x
Software
VM Software
VMWare vSphere 4.x / 5.x
OS for Avaya Cloud Application Link
Microsoft Windows Server 2012 (Standard Edition)
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Scalability and Technical Documentation
• Avaya Cloud Application Link will support up to 6,000 users in a single instance
• Support for multiple instances of Avaya Cloud Application Link
• Technical Documentation
• Avaya Cloud Application Link Installation Guide
• Avaya Aura® Communicator for Web - User Guide
• Esna iLink for Avaya Scopia® Desktop - User Guide
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