Transcript No Slide Title

Groupware
• What are the goals of a groupware system?
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Facilitation
Coordination
Cooperation
Augmented, supported production
• Is efficiency the goal?
- How can you be efficient with things you don’t
know about? (tacit knowledge)
- Is hardware and software are only improvement?
Technological Progress
• Knowledge Appliances
- PIM, PKM, PVC
• What if everyone had Lotus Notes and knew
how to use it?
• KM and economic efficiency
- People-centric
- People as k units?
• “A matter of economic faith”
• Categorization and Organization
- Personal, Group, Corporate taxonomies?
YouServ
• Is simply sharing the answer?
• Is P2P the real difference?
- Corporate policies
- Personal reputation & accountability
• Drag and Drop to the Desktop
- Personal connotation
- Distributed storage (and retrieval)
• Uptime & replication
• Up to date, dynamic searching
• Ad hoc group coordination
Basic Support for Coop Work
• How about basic support for individual work first?
- Applications
- Training
• Web software is first platform for CSCW on the
interenet
- Will it be the last?
- Will others use the network, not the applications?
- Data stream exchange medium?
• Servers as shared workspaces
• Events and activity awareness
- What’s new
- Who’s working
• Let users control sharing and workgroups
Experiments with Oval
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How relevant is this now?
Agents as metaphor, not applications
Customization
Links among objects
Sharing
- Db
- Objects
- Mail?
• What’s right about this system?
• Is everything possible with Web standard
applications and protocols?
Expertise Recommender
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Finding help within the organization
Just in time help
Intricacies of locating expertise
What if this scaled to the Web?
- Validity of skill assessment
- Meta data issues
• When do people need experts?
- Situations, projects
- General education
• Who’s busy?
• Technical Support