Transcript Introduction to Quality Improvement

Food & Nutrition
Network Member
Client Surveys
7/20/2015
Overview of Sample Surveys
(8 Agencies Submitted Surveys)
Survey Length
Surveys Ranged from 7 to 89 questions
Average Length: 28 questions
Question Types:
Yes/No
Multiple Choice
Rating Scale
Text Open End (Verbatim)
7/20/2015
Client Respondent Data
(75%)
•
Demographics: Age, Gender, Race, Ethnicity, Sexual
Orientation, Immigration status, Primary Language
Spoken
•
Health Status: AIDS diagnosis, Medications, Other
Health Conditions, status ETOH/Drug Dependence
•
Psychosocial Status: Support Network, Dependents,
Emotional/Psychological Needs
•
Housing Status
7/20/2015
Client’ s Relation to Service Agency
(63%)
•
How did you hear about agency?
•
How long have you received services?
•
What services do you use? How frequently?
•
What is your level of dependence on agency svcs.?
7/20/2015
Required Components of Annual Client
Survey:
1:
2:
3:
4:
5:
Overall quality of program services
Quality of the food provided
Quality of nutritional education services
Selection of food items meets your dietary needs
Selection of food items meets your cultural needs
7/20/2015
1: Overall quality of program services
(88%)
Staff Performance: Dedication, Care, Courtesy,
Concern, Confidentiality
Facilities: Accessibility, User-Friendliness
Services: Ease of Access, Availability, Variety
Suggestions for Improvement
Complaints, Grievances
Does the Service Meet Client’s Needs?
Would Client Recommend Service to Others?
7/20/2015
2: Quality of the food provided
(63%)
Overall Satisfaction with Food
Favorite/Least Favorite of Foods Served
Taste, Freshness, Temperature, Serving Size,
Balance
Suggestions to Improve Food
7/20/2015
3: Quality of nutritional education services
(50%)
Usefulness/Relevance of Nutrition Topics
Helpfulness of Materials
Convenience of Times when Education Provided
Topic Suggestions:
•Recipes
•Food Safety & Storage
•Nutritional Value of Food
•Nutritional Problems
•Food/Drug Interactions
•Side Effects Impacting Eating
7/20/2015
4: Selection of food items meets your
dietary needs (38%)
Have meals helped your overall health, How?
•Eat more regularly
•Better appetite
•More balanced diet
•Less stress about food
7/20/2015
5: Selection of food items meets your
cultural needs (13%)
The Food Provided Meets My Ethnic Requirements
7/20/2015